SD 5.5 doesn't start after AD domain rename
Hi, last friday we change our Active Directory domain name, since then the Service Desk service keeps trying to initiallize, it doesnt show any error but the loading bar is stuck at 90%, the service never starts at all. Our version is 5.5. Thanks in advance
date and time
Can the date and time be shown in a column when looking at call notes. at the moment you have go into each note to see the date, very annoying!! cheers Peter
web services & rss feeds
.. to help with integration with intranet sites etc, listing recently added solutions via rss etc.
Leaving Note when Assigning
Feature request: It'd be nice to be able to leave a note along with a request assignment. That way the tech can know why they are being assigned a request.
Approval process for Solutions
it would be useful if the solution system would include a process for peer review before proposed solutions are accepted. This would help prevent incorrect or blatantly misleading information being tagged as a "solution." The last thing we want is a incorrect solutions creating more harm and confusion. Thanks, Dirk
Attach documents to assets
Hi, We are currently scanning all documents related to each new asset that we acquire: delivery note, invoice/receipt, warranty. It would be nice to be able to attach these documents to each asset in the Inventory section of the software. So, for instance, if I open up the Asset Details for a printer, I will be able to click on a link that will open the scanned delivery note or invoice, etc. Is this a feature that's forthcoming? Thanks, Jomelle
Are you sure?
It has come to my attention that it would be beneficial to have a follow on pop up when posting notes and selected option "Show this notes to Requester also" pop up should read something like; "Are you sure you want to post this to the Requester?" Y/N
pick list of common request and faqs
Wouldn't it be great to have a pick list from the main page that lists common requests or FAQs (could be dependant on category) so that technicians dont have tro keep on typing the description in for repetative requests.
Need access to other Notification templates
We are testing the escalation of service requests; however, the email that is sent to the person getting notified of the escalation is not very intuitive... 'Request Overdue E-Mail' is probably not appropriate. We would like to be able to administer a template for escalation notifications and any other default notifications that are sent.
Another update to 5.5 Version. Build version 5506
Hi All, Here comes another update to 5.5 version. The latest build version of SD+ is 5506. You can download the same from here: http://manageengine.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_5_5_0_SP-19_0.ppm Issues fixed in Hotfix- Build 5506: * Closed requests are not opened when a reply is received from requester is fixed. * Columns are not shown properly in "new request" form is fixed. * Add solution button is not displayed in the New Solution's page
Historical alarm log
Hi! Due to internal audit purposes of my company, I need to generate a report of all alarm events occured in a time window. Does OpManager keep an historical record of all alarms generated? How can I view this historical log? Any help will be welcome! Thnks a lot! Rodrigo.
Home Folder Permissions
During bulk account creation, is there any way to set the home folder permissions to modify instead of full control? Thanks
Problems with other programs
I noticed that sometimes while I use the report window or alert windows, or something reffers to NFA other programs may work incorrect. For exampe: I ran NFA's report window and tried to open Excel document and it didn't open. It was nothing. But when I closed NFA's window the same Excel document open without problem. I had some problems with telnet program, ICQ, windows' find program, antivirus. Why is it take place ? P.S. OS - WinXP SP2, I have last Microsoft updates. NFA work as program, it isn't
Sysname's OID mapped to Device Display Name
Greetings, I would like to configure the display name field at the device properties using the sysname's OID, is it possible? may I use the sysname's OID into the display name field? Which is the way to do it? Thanks and regards.
Installation Conflicts
Question: We have several Apache servers in our environment, will installing this on one of our servers cause conflicts with the apache servers in any way ???
Changing Column name on Report
Do you know if it is possible to change the description of columns in a custom report ?
Possibility of interfacing with other system
Hello We have an external helpdesk that take the phones calls of users having IT troubles. They send us emails listing the troubles, and our local team solve them. We are looking for a software that could integrate the emails automatically and create incidents, then the IT team could use the software to dispatch incidents, keep an history, etc... We don't need the users to use this soft, it would be only for the IT team. You software seems great, but i would like to know if there's a possibility
Request Filters
I have recently added some new Request Status's to SD+ and can't find a way in which to modify the filters on the request page to be able to show requests under the new status codes. Also this is affecting the Global View in the Home screen which doesn't seem to have an option to modify or display the new status codes in the table at the top left. Is there anything I can do to modify these things?
Configuration Report Assigning Devices to Multiple Profiles
Does OpMan provide a means of producing a configuration report that would list all devices, profiles, etc.? We'd like a means of tracking configuration changes, and comparing configuration reports might allow us to note changes between points in time. Also, is there a way to assign a device to multiple notification profiles? I thought we could before, but it seems as if you have to do one at a time. Thanks, Andrew Williams
Is health monitoring possible ?
Dear alll, I am new to opmanager and i want to know that server health monitoring is possible in opmanager. and is it possible to install it in RHEL 4.0. Regards Tattu
OpManager services shutdown if SMSserver is closed.
Have been evaluating OpManager 6 for a few days and initially the OpManager services would auto start at boot. Now they won't and if started manually the SMS Server is started also. If I exit the SMS Server (no need for this) the OpManager services will shutdown also. What am I missing? Thanks, Bill
NetFow Analyzer and CISCO Switch 2950 Series
Is NetFlow Analizer supported in CISCO Switch 2950 Series?
DNS not resolving
hi we had a problem in DNS server,sometimes it seems to be working fine.somecases what happening is its not getting resolved our domain only(other domains are working fine).suppoase to change the DNS Server its getting start and then day or two its giving problem.its not happening to everyone,few ppl are facing this prob.
Reports not working
Hi there We have been running SD+ forabout a month now, but every time I try to run a report it tells me there is no data avalible. Is there a service or something we need to have running in order for the reports to work?
Adding SSL Cert to SupportCenter Plus and switching to HTTPS
Wondering if there are any step by step instructions out there for how to Add an SSL Certificate to Support Center Plus and switching it to HTTPS on Port 443. I attemted to do it with the service desk plus instructions but failed. Thanks Don
Time Spent Report - Custom Period
I need to know if I'm the only one having this problem, or if there's a bug in the program. Can anyone select a custom period for a Time Spent Report? For me, the report will only report on the period specified in the general Time Period selection. Thanks for your help. -Robert
Migrate AppManager from LINUX to WINDOWS
I have seen a previous post regarding migrating AppManager but it doesn't appear to be about migrating from one OS to another. Please can you advise how to migrate Appmanager from a LINUX installation to a WINDOWS installation without losing config, monitors and alerts. Thanks.
Request Filter view - can you customise
I have added a new status ie. Resolved. and would like to be able to select from the dropdown to view All requests in Resolved status. How can i do this. Thanks
Opmanger services stopping daily
Have been evaluating OpManager 6 for a week or so - what do I need to do to keep the services "OpManager" and "ManageEngineOpManagerApache" running - they shutdown daily. Running OpManager and ServiceDesk Plus on a Windows XP computer. The logged on user to this computer is one of our network administrators that runs as a domain user. No problem with ServiceDesk but Opmanager will not stay running. Any suggestions? Thanks, Bill
Training
The reseler Antivirus y soluciones did sell opmanager to us and gif some explanation about product but we need one extensive training over this software Raul ARiza
Inconsistant traffic reporting between reports
Inconsistent traffic between the Consolidated Report and Troubleshooting report Consolidated Report shows Traffic IN 434.22 MB 543.69 Kbps - 482.47 Kbps - Traffic OUT 275.34 MB 365.99 Kbps - 305.93 Kbps - Troubleshooting report show (for same time period) Traffic IN 289.76 MB 35.21% 0.24% 20.85% Traffic OUT 154.57 MB 22.79% 0.01% 11.12%
Customize Summary Report
Is there a tool to customize events report? We wanted to generate a report showing the number of errors from each server everyday.
I need xml
I registered the version 7 and happened a problem of activation, I need the original xml of the trial version to go back
Contact can't view all requests from their account
Hi, We have a client who needs to see all support requests for their account. I have set them up with a login, and set the radio button "All requests from their account ". There are quite a few support requests from other people within their account which he cannot see.
Monitoring the Passtrix Security Management System
Currently, I'm evaluating your Security Management system and was wondering if there were any tools by which you can monitor when a user decrypts or shows a password? We are looking at implementing this within our datacenter and while we have no issues in setting a user who has access to only specified resources. We'd like to monitor as to when they are looking at password and then monitor event logs as to when they logged into a production system. Thanks Ken
deleting custom reports
I have a custom report I can't delete. I get a html page stating some kind of http 500 error and that the report was not deleted. How do I delete it. Thanks Patrick
Unable to view Application and System Logs
The only logs that the Event Analyzer collects are the Security logs. I have attached to three other Windows 2003 machines and each one has the same problem. Ideas?
Problem with SNMP Agent on Linux
I have a Linux client, which I am trying to monitor from a Windows Server 2003 machine. I have installed the AdventNet SNMP agent for Linux onto the client, and the CPU Utilization monitor is working fine. However, when I attempt to set-up the Memory Utilization monitor, I get the following... The Monitor did not respond to the test request Device Name host Monitor Name MemoryUtilization Protocol SNMP OID .1.3.6.1.2.1.25.5.1.1.2 Possible reasons 1. Check if SNMP is enabled on this device. 2. The
Customize Report
Is there a tool to customize events report? We wanted to generate a report showing the number of errors occurred from each server everyday. Thanks in advance.
SSH V2 Support
Any new on when SSH v2 will be supported in opmanager? Will it be in the next update? At least a year ago you said this was a high priority and as i am sure you can understand SSH v1 and telnet are not acceptable within my company due to the security issues concerning them. Any info would be appreciated Thanks David
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