How to Reset mysql password
Hi, This is deleep. i changes my DB (MySQL) password. Can any one knows how to reset the MySQL DB password? Thanks & Regards Deleep
Unable to Restore MSSQL Data
I have been unable to restore data to a ServiceDesk MSSQL installation and having read some other posts and ServiceDesk Support replies, it would appear that this is a known issue that will be addressed in the next Service Pack. So, correct me if I'm wrong. Currently, if you run ServiceDesk on MSSQL, there is now way to restore data from backup! If this is true it is completely unacceptable for a mission critical application and customers should be advised to NOT use MSSQL as a backend database until
Hotfix Installation
Hi, I was unable to install the latest hotfix so I removed the ServiceDesk application and downloaded the latest all-in-one installation package (33MB). I installed this and then attempted to install the hotfix. I was informed that the hotfix did not need to be intalled as the latest package was already installed. Ok. Sounds good. But on the front page of the client, it states ServicDesk 6.0.0. should it not read 6.0.2?
Viewing the raw logs
I have an instance now where I want to look at the logs for a single device. I want to see them in a raw format - ie I want to see the output for a device sorted by time the messages were received. I am unable to find anything in FA that lets me do that. Is there a way to see that?
Can't connect to some W2K Servers
Hi all, while configuring the Eventlog Manager I have some problems to connect to two of our W2K servers. In the 'Add Host details' I chose Windows OS, type in the hostname and our domainname and the domain administrator as user. If I verify the login, the status is 'Failed'. Though I had no problems on the other W2K Servers, on these two of them it doesn't work. All the servers are in the same network. What can I do to solve the problem?
SD+ can't see installed Windows Server software.
Even though SD+ detects a Windows server OS, it doesn't add it to the software collection for that machine. Why is this?
resulsts from inventory scan
after running a network scan to update the machines on the inventory lists I've found that some of the info thats coming back is wrong I've attached a sample of my machine which has 4 GB of RAM, according to SD I've only got 3MB ? Not that this is a major problem, but it would have been handy when using the advanced filters, to pick up on low spec machines on the network
Request templates
Dropdown for request templates is not visible for requesters, only for technicans. Running 6000, maybe it's fixed in 6002?
SD plus V6
Hi upgraded to new 6 version, We now have problems. The ones I know of at the moment are 1. Merging calls bombs out with a HTT status 500 error. 2. We cant search for closure categories even though they exist it doesnt find them. Also I would like to bring up that I have requested a pick list for closure categories since we started using this software. I even had other people reply to my post agreeing this would be a good option. I even think one of your team said it would be good. I cant believe
Find a word in the "Contents text field" instead o
I need to find all solutions where a certain word is used in the Contents text field. I can only find a keyword, if this keyword is used with a solution. But what if I placed this word only in the Contents text field? I don't see this solution if I search for it. Example: I like to find all solutins where the word "mail" is used in the Contents text field. Now I only see the results where the word "mail" is used as keyword. Is this correct? Or Am I doing something wrong?
input accounts from a text file
is there a way to inport accounts users and passwords from a text file
AD User Import Feature Request
It would be very nice if the AD user import allowed for filtering. Example: I only want to import users who are members of a certain AD Group. This would be a nice addition and should not be difficult to implement. Allow the admin to specify a filtering attribute string after they select an OU to import from. In my example above I would select my OU with users. And then enter my filter "memberof=CN=MyGroup, OU=Groups, DC=test, DC=stuff, DC=com" AD allows for some very specific queries, it's a shame
Good site in web
Hi all! nice design on manageengine.adventnet.com, great info G'night
Purchase Orders
I am disappointed with the purchase request part of 6.0...was hoping to have requester's have the ability to create a purchase request just like a work order request and then have a technician approve or reject the PO...currently...every person has to be a technician in order to create a PO...just not cost effective to have to burn a technician license just to creat a PO...
Unpicked Request Bug
This bug exists prior to SD6, and we hoped it would have been fixed in this release, but alas it hasn't. The "Send notification to technician(s) when a request in this group is left unpicked" doesn't honor the business hours and holidays schedule. We get "Unpicked" notifications even on weekends and the middle of the night. We would like to use this feature for help desk supervisors to make sure requests don't go unpicked for too long during business hours. In its current form, this feature is unusable.
Unable to delete a solution
I am unable to delete a solution. The "delete" button does not appear next to the solution (see screen shot). I have admin privileges. Please advise. Thanks! Carolyn
Fix for Daylight Savings time
Here goes the steps to configure SupportCenter Plus for the change in DST. 1. Configure your Operating System to be notified of this change. Refer the links for the respective OS Microsoft : http://support.microsoft.com/default.aspx?kbid=928388 Redhat : http://kbase.redhat.com/faq/FAQ_80_7909.shtm 2. You should first register @ java.sun.com to download the timezone update fix. ( I believe the registration is free ). Goto http://java.sun.com/javase/downloads/index.jsp and select JDK US DST Timezone
Allocate Assets While Importing from CSV
I have an Access database that I have been using for more than three years to maintain records on IT procurements. I have created a macro with a number of queries and the TransferText option to create a CSV file and populate it with the purchases I consider assets. When I run it the first time and import our assets from the CSV file into SD+, it will transfer (at present) 2387 items. Each subsequent time I run the macro, it will only identify assets that have been received since the previous run
ETA
Hi, It would be nice if there was a feature (or a field) called "time to solve" in which the technician would specify an estimated time in which the problem would be solved. Of course, the field would be visible to the requester. Gabi.
Eventlog authentication activity for each remote host
Can someone describe for me the login and authentication activity associated with the Eventlog software? Reports visualize login and authentication activity under the "service" account name used for polling (if your configuration is for the default 10 minute polling, then it will authenticate once every 10 minutes)...got that one. However there are activities that reflect what seems to be the PPID owners name or the name of the account for which the software is loaded and executed. In other words,
Attachements afterwards?
Hello I found a big negative side. How can a contact make an attachement to a request after the request been made??? It only works for me as an administrator. I would like the contact to have maybe like a link to press for uploading attachements and a possibility to write a short desription. Anyone have an Idea. It feels like someone must have thought about this. Regards Kim
Initial Set Up - Completed Issues Help
Hi, Im just doing the initial set up of Service Desk and some testing and wonder if anyone can offer any advice? Once an issue has been closed it obviously appears in the completed view. Say then that the requester sends an email on that request, for instance if they're not happy with the response. Is there someway that the status can be changed? We do not particularly want to switch on technician notification emails as the support people are sat looking at issues and dont want emails all the time.
unable to fetch interface details
hi, i m using trial version of opmanager i like the product very much..., the prob. right now i m facing is is when i get to switch snapshot page and click on interface to see interface information it gives me error --unable to fetch interface detail-- i have rediscover all interface still the prob exists. rest of the switches works well....and if i want o monitor bri interface fro backup isdn line how can i do it to get status that is is up or down without effecting it...thanks in advanced
OPMANAGER SMS MODEM
I need help with my op manager6 i have installed it on a windows 2003 server and now i want to configure sms settings. and now the problem i succeded once to install a nokia 6210 with serial cable on com1 and the sms server worked just fine for a while. and then i restarted the server for some update issues and after that the sms server couldent find the phone 6210 anymore. so i reinstalled the phone several times without any luck, so now i have orded a Wavecom M1306B gsm modem but the company that
Sorting Alarms
When I sort the alarms on the events (So I get the same errors on different servers) the list will be rebuild with all customers. When I select the customer I want, the list falls back to the first listing. Is there an sollution for this problem? Thanks
Disk Statistic for HP-UX
Is there a way I can configure the HP-UX server monitors to report on all mount points, not just local. Robert Cantrell
No data captured in bandwidth monitor
Hi, I have configured three links in bandwidht monitor, but it has been almost two days and it is not showing any data in the graphs, in fact it says no data available, Can you please help me out. Regards, Mitul
SNMP versus Task Manager
How does their checking of CPU utilization differ? When I try to check the cpu via SNMP it shows almost 100% percent of CPU utilization, however when I logged-in in the server and check the task manager it only shows 50-60% CPU usage. What is more accurate? THanks
Exchange Monitor feature requests
Hi, we just purchased the exchange monitor add-on, and there are a few things I'd like to see: 1. IS size should take into account both EDB and STM files, since EDB files are only part of the picture. 2. It would be nice to have a view (and graph) of each individual database size (EDB+STM) instead of a summed total of all databases. 3. A single dashboard (maybe just a table view?) that shows multiple exchange servers with the following information shown: status of alerts size of databases, total
Requestors as Technicians
I am running SD+ (Build 6002) After doing an AD import, I am not able to promote a requestor to be a technician, after clicking on the link for a specific user, it brings me back to the list of requestors. All I want to do is once I have imported the users, all users will be listed under Requesters page. Click the user who is a technician and choose Change <username> as Technician option. This will move the user to Technicians list. Any help would be useful, I do not want to go back to version 5.5.
Logo on Topics page not appearing
Topics page not showing our logo that we have on header or login page. Is there another setting somewhere? http://hqsvlap04:8080/sd/showTopicDetails.sd?id=306 Thanks. Michelle
5.5 Service Pack won't install on 5002
Hello, I just successfully upgraded from build 5001 to 5002. Then after starting and stopping the service, I ran the Update Manager again to install the 5505 service pack. I browse to "AdventNet_ManageEngine_NetFlow_Analyzer_5_0_0_SP-1_2.ppm" and choose open. Then the following error appears: "The file you have specified is not compatible with this product". I downloaded it again from your service pack page, but the error persists. Any help would be appreciated. Thanks, -Mike
Possible to migrate OPManager MSP to a new Server?
Is it possible to move the installation of OpManager MSP to another server? I installed MSP on a test server. Now I am moving the system into production, I would like to migrate the settings for MSP from the test server to the production server. Is there a way to do this?
How to move OpManager (win) to another server?
Hi, We would like to move our prodution Opman installation to another server, and i cant find a straigh forward setup for this. We also have the DB on and MSSQL server, and would like to keep it and use it. Best regards Jorge Gomes
Load a node via database
Is it possible for us to load data via SQL? For example, if we have 100 different ip to monitor and want to include specific servers to be monitored. We can just execute an insert statement to the table. Thanks
MSP Ed - Removing and reinstalling probe
I have a problem with our main probe. Can I remove and reinstall the probe without losing the devices and data? Will it remain in the database on our Central Server?
OpManager MSP - Receive SNMP Traps from unmonitored devices.
In some cases, at our customer sites, we would like to install an OpManager MSP probe, where we may be monitoring 10 devices, but there will be additional devices that are sending SNMP traps to the probe. I want to be able to forward these traps as alerts to the OpManager central server in our NOC. Is this possible? In my lab tests this did not work. I was able to forward raw traps by creating a generic trap processor (matching only .1.3.6.1) up to the central server as long as the device sending
Active Directory & Service Desk Integration Question
Hello there, When creating a new request in ServiceDesk, after filling in the requester (which is pulling from AD), the fields for Phone Number and Department are auto-filled in the "Requester Details" section. We're wanting to use the "IP Phone" field in AD (under the telephones tab) as a spot for the computer IP address. Here's my question - is it possible to add a field in the "Requester Details" section of the request form that pulls info from the "IP Phone" AD field? The goal is for the technician
Installation "Stops"
When trying to install OpManager 5 (eval) on Dell PowerEdge 750 with RedHat ES3 the installer just "stops" after preparing the Java Virtual Machine: [root@eagle tmp]# ./AdventNet_ManageEngine_OpManager_5_Linux.bin InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ................................... ...................................
Eventlog Server (Linux) and Windows clients
Hello I'm currently evaluating the eventloganalyzer under Linux and would like to get log data from a windows host. What do you recommend to get that working; I can not see in the eventloganalyzer how to add a windows host. Thank you for your support.
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