SupportCenterPlus build number 6.0 -Feature List
The Features included for SC+ build number 6.0
* Outlook Integration
o Ability to import/sync contacts & accounts from Outlook
* Forums (phpBB) Integration
o Ability to automatically log requests in SupportCenter when a post is made in phpBB and when replying from SupportCenter automatically post the reply to the forums
* Customer Portal Configuration
o Allow administrator to configure the customer portal page, that allows users to submit tickets & browse solutions without login
o Ability to embed it to the company website
* Import products from the CSV
* Additional fields for Products
* Additional fields for Product purchase
* Usability Operation on the Requests section
o Editing a request made simpler
o Bulk edits of multiple requests
o Merge operation simplified
o Ability to add Notes from the list view page
o Ability to edit notes
* Predefined templates for Requests
* Drafts for requests
* Support to specify mandatory columns when closing a request
* Scheduled auto requests
* Ability to split a request as tasks
* Keep me signed in feature
* Spell check
* Supporting images in Add New Request, Solutions etc
* Ability to log the actual time in the Time spent entry operation
* MS-SQL
* SLA notification generated at a configured time period prior to the request becoming overdue
* Performance & memory enhancements
* Reporting enhancements
Regards
T.Sujay Edwin
SupportCenterPlus
* Outlook Integration
o Ability to import/sync contacts & accounts from Outlook
* Forums (phpBB) Integration
o Ability to automatically log requests in SupportCenter when a post is made in phpBB and when replying from SupportCenter automatically post the reply to the forums
* Customer Portal Configuration
o Allow administrator to configure the customer portal page, that allows users to submit tickets & browse solutions without login
o Ability to embed it to the company website
* Import products from the CSV
* Additional fields for Products
* Additional fields for Product purchase
* Usability Operation on the Requests section
o Editing a request made simpler
o Bulk edits of multiple requests
o Merge operation simplified
o Ability to add Notes from the list view page
o Ability to edit notes
* Predefined templates for Requests
* Drafts for requests
* Support to specify mandatory columns when closing a request
* Scheduled auto requests
* Ability to split a request as tasks
* Keep me signed in feature
* Spell check
* Supporting images in Add New Request, Solutions etc
* Ability to log the actual time in the Time spent entry operation
* MS-SQL
* SLA notification generated at a configured time period prior to the request becoming overdue
* Performance & memory enhancements
* Reporting enhancements
Regards
T.Sujay Edwin
SupportCenterPlus