Oputils - WiFi Manager conflict
I have oputils 4305 and WiFi manager 5500 running on the same server. When I am accessing both via a web browser from a remote client they log each other off. For example, If a WiFi manager browser is open, and I open Oputils, when I go back to wifi manager I need to log in again, then if I go back to oputils I need to log onto that again. This happens immediately, and I have session expiration for both set to never. I think this started occurring with build 4301 in oputils, but I am not sure. Thanks,
OpManager Memory Leak
Hi there, We've been evaluating OpManager for about a week now, and have noticed the RAM usage on the machine it is on increase steadily from around 400Mb at the start of the week to 950Mb 5 days later (it's a 2003 server, with only OM on it). All polling seems to have stopped and we aren't receiving any email notifications of any failed services/devices as a consequence. It's at the latest hotfix version of 6015, Thanks, Paul
windows event logs?
can the linux version retrieve event logs from a windows machine?
Netflow analyzer 5 freezed
I'm using Netflow analyzer 5 and now it's freezing (no traffic displayed), how can i overcome this? thz
juniper idp 200
Do you have a product that supports the juniper idp 200?
New Report
"Server computers" report would be nice Travis Farrell
ADManager Plus Don't work with Exchange 2007
AD Manager don't Set the exchange attributes correctly msExchVersion will not be set by ADManager Plus (this attribute will be check on the first owa logon) E-Mail is will not be set as Primary Address (generally needed for the email traffic) msExchPoliciesIncluded can not be set msExchPoliciesExcluded is default set
Device Ping
I would like to know if there is something in OpManager that can do a simple ping command to a device and then report on whether the device is up or down. If anyone can point me in the right direction much appreciated. Many Thanks.
Build 4303
I upgraded to 4303 last week, and oputils failed to start. Backed out the upgrade, and it worked fine. I saw that 4304 was available, upgraded and now it is free edition only. I tried applying my license, but it says 'please apply a proper license" (but it works OK with 4300 and 4301). Thanks, Gene
Hotfix 6015
Hi, can you pls give instructions on how to uninstall the latest hotfix and rollback to previous version. I need this information before applying to OpManager. Currently at 6010
Switch Port Mapper
Hi, When using Switch Port Mapper tool with cisco switches, mac address field in obtained scans is empty. Even for mac address statically entered in mac address table of switch. I can only see mac addresses learned on trunk ports. Also, what is the purpose of Search field of Switch Port Mapper tool? For what exactly is this search engine? It would be perfect if there can be entered MAC address and as a result obtained switch and port on which this address is learned. In search should be included
W2k - not reporting free disk on 1 server
I have one server that I cannot get OpManager to report the free disk space... or Used disk space on. When i click Test Monitor it says it came back fine. I have checked the Agent Settings on the server and made sure they were all checked... what could i be missing? in our mixed environment of 2003/2000 this is the only server not too report anything for disk space. memory/HD utilization graph is working fine though.
Install problems... after reading the FAQ
apache keeps shutting down so I found the FAQ and followed the directions about changing the httpd.conf file, the changes were already there. i also followed the part about the libdb.so. the next step was to launch a file called StartWebSvr.sh, i don't have that file anywhere. I have one to shutdown the webserver but that's it. when it try too start httpd on my own... it gives me this error "./httpd: error while loading shared libraries: libaprutil-0.so.0: cannot open shared object file: No such
Requests are disappeared
After upgrading to v6 I noticed that half of mine requests are disappeared. The requests ID is on 120 something but database only shows 69. Anyone else have any problems? Efem
Problem while generating the report
I set up the ELA to send mails when reports are generated, in testing this worked once, but now it does not generate any reports. The report is made out of all windows hosts, and has a filter that will only display errors/failures/warnings from the past 24 hours. now i get the following message: Dear Administrator, This mail is the result of EventLog Analyzer Reports Generation Engine. Problem while generating the report.[Failures/Warnings/Errors_Apr_13_2007_11_46_15.pdf] Report details: Report Name:
Call reminders and SLA's - suggestion
Currently the SLA option allows you to send notifications etc if a call is not closed within a particular amount of time. We were wondering if it would be possible to add an extra element to this. We have an extra SLA which is first contact. We are required to close calls within a certain amount of time, however we are also required to make first contact within a certain time from the call being opened. Currently I cannot see how to do this with the options available. I would basically like to say
HTTS Support
Hi Does supportcenter support https? Had a look at your software but cannot seem to find whether it supports secure connections over the web
Outstanding problems plus one new one
In previous posts we mentioned about the fact that time spent fields did not recognise carriage returns (line breaks) and bunched text together making it unreadable. We also asked about having the time spent fields searchable. We were told that both would be done in the next hotfix for supportcentre, which then obviously changed to this major version change and its delays. Neither of these issues however are resolved in the new version, could I please find out if it is still an intention to fix these
problem with syslogs from SNARE for WIN
I am running ELA build 4030 on a windows 2003 server. For security reasons I would not like to log on the hosts to get all informations. I want to use the way with syslog over port 514. A window host is configured to forward syslogs using SNARE for windows. All Informations are received and can be viewed at the ELA-SyslogViewer, but the received infos are not forwarded to the database or the reports. What is my fault? Thanks for your feedback
Version 6 upgrade issue - MSSQL
After upgrading to Version 6 I attempted to migrate to MSSQL (2000 version). Everything went over as per the instructions, however when I go to view my requests I get a blank screen no matter which options. I can find the requests through the history tab but cannot see the whole list of any kind.
Install using SQL
Does anyone have solid directions on the steps to install ServiceDesk Plus using SQL 2000? I want to house the database on a cluster for redundancy and speed.
Authentication failed. Kindly verify the username and passwo
we have few company running in US, UK, as well as Malaysia. There are few server running on all these country which needs to be monitored. I am working fine with services like IIS, mail server and etc. Let's talk about hardisk space and server health. :P The Server monitor works well in local, but when I want to monitor it from outside, eg. at home i want to see my office server hardisk health, it's show authentication failed. I have try <domain name>\<admistrator rights> but it's seem not working.
Differences in a week and day report!
Big differences in daily report and weekly report. In daily report traffic grater than in a weekly report. Sample in the attachment. Using NetFlow Analyzer 5.5 trial. Can any one explain this?
Netflow Version 9
I beleive that Netflow V9's advantage are templates and how they can reduce the size of the exported data and thereby the netflow traffic. what i am not sure is how to configure my router to specify what fields i want to include in my template so that only those can be exported to the analyser. could someone please help me with the commands. Thanks in Advance
Opening Email tickets through Website
I was wondering if it was possible to open a ticket by sending an email to our support email, if it could automatically open a ticket from our website to the SupportCenter or would it have to be inputed in by the admin after receiving the e-mail? I was also interested in the fact that there might be a form that the user themselves can maybe fill out on our website that can be sent to the support email and it would in fact open a ticket, as well as send the support email a notification.
Oversized database
Hi, My net flow database increased over 140 GB and it utilized all disk space, how can I purge all data, while keeping my configuration and data structures. (if possible I like to keep one months data while purging database) :oops:
Where do the Sales - Addtional Fields end up?
I have not been able to find where the Sales Addtional Fields is added.
Apache Error...
Hi, when i try to login with the Admin username & password, it is showing Apache Tomcat 5.0.28 error on the HTTP. i am unable to login and check the reports. can some one help me please. Regards, Kiran
Change the title of browser??
Hi all How can I change the title of browser from default "AdventNet..." to my own text such az "HelpDesk" ???
Total traffic in KB
plz help i am using NFA and with in the last one hour downloaded a file of size 600 MB bu tmy total traffic is showing only in 500KB.WHY????
Business Hours Rule
I would like to know how to create a rule that will assign all request after hours to a tech. How would i do this?
Technical Support
Scheduled reports are not generated. I can not find anything in logging relating to this problem. Applications manager is able to mail, because the warnings based on thresholds are recieved. Arris Kramer
CPU Utilization HIGH in Cisco 5500 Switch
HELP REQUIRED! CPU Utilization is very HIGH 98% in Cisco 5500 Switch Please provide me necessary action to trouble the problems Thanks Regards Nagendra KV
Deleted device and I want it back
I just accidentily deleted one of my firewalls. Is there a quick painless way to get it back? Like an "Undo". chris
Why is responsive server marked as unavailable?
Opmanager has marked (for some days now) one of our servers as unavailable, but on the opmanager page for that server it states at the same time that: Device Response Time: 1ms Todays Packet Loss: 0% Also the services the server provides show no interruption. Why does OpManager think the server is unavailable, and how can I convince it otherwise? Another server, with the same configuration as far as I can tell, does not show as unavailable. MTIA Arie
OpUtils - Build 4303 Available
Dear All, We are pleased to announce the availability of the latest update to OpUtils - Build 4303. Features & Enhancements in Build 4303 1. Rogue Detection tool enhanced to include views for Trusted and Rogue Devices. 2. Global Environment enhanced with the ability to add switches, gateway servers etc., in addition to the routers. 3. Minutely scheduler enabled for Global environment. 4. TFTP Server tool included.Enhancements & Bug Fixes between Builds 4000 and 4302 1. Support for Windows Vista 2.
Rogue Detection - Enhancements
Hi, We are planning the following enhancements to the Rogue Detection tool: 1. Select a list of devices from the Rogue List and specify a period till which they are valid. An email will be sent upon completion of this temporary validity. 2. You can specify a description as to why they are kept temporarily valid. For example, it could be an employee from a different region or it could be students registered for a semester, etc. 3. You will also be having options to modify the period or to move this
MS-SQL Support
Do you have any intention to adding support for ms-sql like the add for OpManager? Thanks, Paul
64-BIT Linux Support
Is there a timeframe to provide support for a 64-bit Linux version?
SD6+ technician as administrator
We have the 4 technician version. I want one of the tech.'s to be able to have administrator access to SD+. When I try to select "Enable Login for this Technician" the SD+ wants me to give the user a password. I want the SD+ to use the AD credentials for that technician. When I click "Enable Administrator Privileges for this Technician" I do not have the ability to use the AD credentials. How do I make a technician administrator for the SD+
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