Switch port mapper summary instead of detailed
Hello, when I go into switch port mapper/summary of data switch for details, when I click export to PDF, if gives me the mapper summary instead of details of that switch I am chosing. I am running build 4300. Thanks, Mark
Inbound/Outbound Traffic Monthly Report?
We have been using Firewall Analyzer for about 2 months here. It works great and I love it. The main feature I use is the Inbound/Outbound reports, and I generate a report of the top 20 inbound/outbound IP addresses to see which users consumed the most bandwidth. I usually do this every day and keep them in a file. However, I was wondering if there is a way to run this same report but pull up a monthly total? For example, to see what IP addresses consumed the most bandwidth for the entire month (or
Update Error
I received this error below while updating. SC+ is no longer working. Any help? INFO: ISReverting : true : isJarFile false : newLocation Patch\AdventNet_ManageE ngine_SupportCenter_Plus-6.0.0-SP-0.0.1\SUPPORTCENTER\/applications/AdventNetSup portCenter.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml : dd : com.advent net.db.persistence.metadata.DataDictionary@a75974 19-Apr-2007 21:46:00 com.adventnet.db.adapter.DBInitializer stopDBServer INFO: Command to stop DB server [cmd, /c, .\\bin\stopDB.bat,
SupportCenter 6.0 Released... !!!
Dear All, SupportCenter version 6.0 is now available. This release is a major step forward towards our goal of providing an easy-to-use customer support solution. With enhanced usability and the much-awaited MSSQL Support & Outlook integration, SupportCenter would really prove to a useful application to have. The detailed list of features in this release is available at this link : http://manageengine.adventnet.com/products/support-center/sp-readme.html You can download the full product from here
ticket association
Hello, i want to know what is required( in the subject of the ticket) when a customer send a new e-mail and i want this e-mail to be associated to the ticket's customer? He needs to put just ##N�## in the subject or and nothing else. if he writes something before the ##, nothing works, is it normal? thanks for help
User level and the command username
Hi, If I give a user the right to see the config, he can see the username command inside the config. Even with the Service password-encryption set it's easy to see the password of everybody ! What do you suggest ? Regards, JC
BUG REPORT : Solutions module ... solutions without topics.
Good morning, we have service desk 6003 installed running to a SQL 2005 database server. currently any solution categories that have no actual solutions assigned to them (ie the solution count is 0) display all the solutions for all solution categories. i hope this makes sense as it is a serious issue for us with over 2000 solutions you can imagine the load time on these pages. regards, Daniel.
Technical Support
I am monitoring a Sun Solaris 8 system that is using SVM (Sun Volume Manager) to mirror the partitions on it's boot device, this system also has a lot of NFS mounted filesystems. I am only interested in monitoring the SVM Metadevices (not the disk submirrors) and I definitely do NOT want Disk I/O statistics on any of the NFS Mounted file systems. The display is far too cluttered with Disk I/O information that is of no interest to us to be useful. Is there a way to filter the list of file systems
SMS using Clickatell
Has anybody successfully used Clickatell as their SMS portal on ServiceDesk? We use it successfully with ServersCheck, but it requires a usernam and login and on SD+ I think we can only supply username/account? Has anyone had success please? Thanks
Custom - Individual User Report
I need to produce a logon/logoff report for a specific user logging on to an AD environment. The SOX Compliance report titled "Track Individual User Action" is exactly what I need however it will not go back far enough (will only do current day). My requirements are to go as far back as our event viewer logs will allow us. Thank you!
4030 Features List
We have listed down the features, which we are going to include for our next release 4030. 1. Support for collecting logs from customized event types. 2. PCI Compliance Reports. 3. Support for SNARE/syslog input from windows hosts identifying OS as windows and not as Unix. 4. Option to globally search for a certain string that would appear in a log file. 5. Support for allowing to give more than 1 messages for search criteiria in alert profile. * AND OR criteria 6. Support for message based filter
"Early Access" To Build 4030 Available
Users who are interested in trying out the "Early Access" build of the soon to be released 4030 Build of EventLog Analyzer, can contact support@eventloganalyzer.com Listed below are the feature enhancements, bug fixes and limitations of the upcoming build 4030: New Features and Enhancements [list=1:f5a19871eb]> Support for collecting logs from customized event types. > Reports for PCI Compliance Audits. > Support for SNARE, syslog input from windows hosts identified as Windows and not as Unix. >
inport accounts
is there to inport accounts I have a text file with user names and password and like to inport that list to one single resorcse
Integration between OpManager and SDplus
Hi Guys, I'm with a new customer, seeing the integration between both applications, and we had some trouble with this, when in OpManager we have configured the parameters to connect with servicedesk, the application show us a new dialog where to create what we can believe is the different notification profiles to log a new ticket in SDPlus, identifying previously the category, technician and priority, but once we do this, this dialog show the three different combo boxes with this options, but not
AdventNet Update Manager stuck at 98%
I used the "Shutdown NetFlow Analyzer" link in the start menu to shutdown the application. This took about 3-5 minutes for the processes to unload (like "mysql" if memory servers well). I was on 5503, I ran the \AdventNet\ME\NetFlow\bin\Update Manager to apply the 5505 service pack (which I just downloaded yesterday). It has been stuck at 98% for about the last 24 hours. How do I proceed from here and prevent data/application corruption?
Important : Hotfix 6003 Released
Hi All, An hotfix to version 6.0 has been released. The latest build version is 6003. The hotfix is available @ http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_6_0_0_SP-25_0.ppm Important Note : Read through the instructions carefully so that the upgrade is smooth without any hassles. As always, you can contact us @ 'support@servicedeskplus.com' if you land up with an error. We recommend to try in a test environment first before moving to production
Not Working: MIB Browser
I am not able to get all the MIB data using OpManager, but am able to access them though other NMS. The specific problem is: I am not able to access MIB table data of most tables. Only get works. Get Next does not go to the next parameter. Some of the parameters are marked "blue" and these are accessible through Get. Please refer the attached file for more details. Parameters marked with "red circle" are accessible though other NMS. Tables with such parameters are not accessible.
SupportCenter 6.0 release - Status update
Hi All, I know you are all very frustrated over the delay of release 6.0. Sorry about that. We are trying hard to bring forth this release. We had encountered serious MSSQL & migration issues. So we had to fix them before releasing the product. We are in the last phase of validation. Please understand that we cannot release the product with migration issues because it would be a waste of time & effort both for you as customers & for our Support Staff. So we want to ensure that everything is working
port number for Mysql database?
I�m trying to set up Navicat so I can manage the MySQL database for ServiceDesk. I�m having trouble connecting to it. What is the correct port number to use? I'm sure that whoever set up ServiceDesk probably used the default port number. Thanks!
appManager question
hi, i would like to know how to obtein the availability�s monitor group data dynamically from the data base or other archive. thanks best regards Ivan ivan
Install Error - "Unable to load the Jtds driver"
All, We are trying to load the latest version of OpManager on a server. After entering the SQL (2000) server details and upon clicking Next, we get the error "Unable to load the Jtds driver". What could be causing this? (We checked the information we entered regarding the server is correct.) Thanks for any tips you may have. Thierry
taking logs from centralized log server
Hi, Currently I already use another firewall log analyzing software, and we decided to try out this one. There is several layers of firewalls in the network, consisting various firewall devices, such as checkpoint, ciscoPIX, netscreen, cyberguard, stonegate, etc and I'm succesfully sending the logs into centralized log server database using syslog. When trying advent's firewall analyzer, I just set the centralized syslog server to forward all logs which has been received to the advent firewall analyzer
Problem accesing NFA, it seems it's down and it's running!
Hi all, I'm running NFA 5.5 on a CentOS server, and sometimes when you access to http://server_NFA:port where is running NFA you get the classic IE error "The page can not be found".. so, you log on (SSH) the NFA server and the daemon it's up and running... then, I restart /etc/init.d/netflowanalyzer stop/start and you can log in the web page. one detail, you never lost data in the graphs even if you can not log in NFA via web for several days.... it's like some problem with the apache server or
Reading Netflow data
Have been running NFA for a couple weeks and have some good data to review. It is collecting data from one cisco router that is using PAT - one IP represents all internal users (172.16.1.1 for the example). When I look at the IN Serial interface, it shows majority of the traffic is http. SO, I want to know who is receiving all this http traffic. I look at the OUT Ethernet interface which closely maps the protocol distribution. When I click on the Application tab and choose HTTP which is the highest,
About NFA collecting from 29XX,36XX Y 37XX series
Hi, I was reading from http://manageengine.adventnet.com/products/netflow/supported-devices.html that 29XX,36XX Y 37XX cisco's series are not supported by NFA... my question are? Is this because 29XX,36XX Y 37XX cisco's series does not support Netflow or NFA does not understand netflow flows from this series? NFA will never support this 29XX,36XX Y 37XX series? thanks in advance regards; Israel
802.1x support
Hello, We are using OpUtils 4 Professional edition. Is there a possibility to see through software, which ports on cisco switches are in 802.1x unauthorized state.
Switch Port Mapper - Hirschmann Switches
Switch port mapper fails to identify the ifname on Hirschmann switches, is there any way I can correct this? Additionally, I would like to be able to omit the optical ports of these switches so that I do not collect information from devices connected via these interfaces. Is there any way I can be selective about which ports are mapped?
questions about Script Monitor
Hello, Currently I am experimenting with Script Monitors in AppMan 7300 on Windows 2003. AppMan executes a SH script via SSH on a remote Linux box. Q1: I am monitoring some numerical values which are only shown as a last-hour linechart. How can I browse those values over a longer period of time? Like AppMan supports for other monitors and default attributes as responsetime and availability. Q2: Also, any idea why a call to such a remote Script Monitor takes avg. 90 seconds to complete? When I do
Some functionality I cannot find or is not there
Hello, I have 2 questions regarding the reports and schedules of the reports: 1: When I have put in a schedule for a certain report it comes out fine, however when I want to change the properties of the schedule entry I cannot find where to do this, I have to make another schedule just for 1 minor change (for instance the time at wich the schedule should run). is this normal or is it possible to modify schedules? 2: The reports come out in the form of a .pdf document wich is fine by me, however I
Archive Database
Is there a way to archive the database entries and then purge the database on a weekly or monthly basis to prevent the database from growing too large?
ManageEngine EventLog Analyzer SP 3 (Build 4030) Released!
We are happy to announce the availability of ManageEngine EventLog Analyzer Service Pack 3 (Build 4030). To get the complete build (4030) follow the below URL. http://manageengine.adventnet.com/products/eventlog/download.html Customers using earlier builds of EventLog Analyzer, please download the Service Pack 3 from the below URL. Please follow the instructions before applying the service pack. http://manageengine.adventnet.com/products/eventlog/service-packs.html You can access the online user
Time Spent Report amount sum not adding up correctly
When running a Time Spent Report the Amount sum does not add up correctly in some cases. It seems to be off by a few cents higher or lower.
Apache Tomcat/5.0.28 logs
Hi, a simple question: Where can I find Apache Tomcat/5.0.28 logs in the root directory of NFA? regards; Israel
Change Databases
Is it possible to point event log analzer to a SQL database instead of MYSql?
ScanFi Vulnerability Database
Where does scanfi get its vulnerability database updates from? Windows Update seems to be detecting some patches that scanfi doesn't have... TIA -Alex
Netflow Analyzer 6.0
What is the latest on the release date for NFA 6.0?
router restarts
when i use the command ip flow-export destination <address> 9996 cisco router 2610 ios Version 12.0(2)XC2 system restarts i think the problem is leakage of memory can any one tell me
Strip Down Help Desk User interface
When will this feature be available? We were told it would be in SP1? We want to be able to remove tabs and change the default Home page. Justin Viox
Access to Logs via Web
Access to Logs via Web ADMangLog0.txt access_log.txt ... (formated would be nice) Steve Leroux
Windows Server Monitor not showing all drives
I added a new windows server monitor for a Win2K3 server. It recognized several drives, but 2 of them did not appear. both drives are on the SAN but so are several of the drives that it recognized. Is there a way to manually add these drives so that I can see the drive utilization stats?
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