Operational Hours
Hi,
I am evaluating the software for use within our Helpdesk and one of thethings I have noticed is that the software only enable you to set one start and end time for the Helpdesk hours.
We work Monday to Friday 8am to 8pm, Saturday 9am to 8pm and Sunday 10am to 5pm.
Is it possible that you could add a start and end time to each day?
Without this I doubt I will be able to use the software as the SLA monitoring would not work with our operational hours.
Regards
Steve Willson
Merchant Helpdesk Manager
Commidea Ltd
I am evaluating the software for use within our Helpdesk and one of thethings I have noticed is that the software only enable you to set one start and end time for the Helpdesk hours.
We work Monday to Friday 8am to 8pm, Saturday 9am to 8pm and Sunday 10am to 5pm.
Is it possible that you could add a start and end time to each day?
Without this I doubt I will be able to use the software as the SLA monitoring would not work with our operational hours.
Regards
Steve Willson
Merchant Helpdesk Manager
Commidea Ltd