Network device interface utilisation
Hi all, A couple of questions about moniting a network device interface utilisation. The first one is to ask how the traffic graph data is collected, is done using the 5 minute average data available for the router, OR, is it done the way cricket does it, which is to get the total number of bits and substract from that the last total number of bits? Second, the interface utilisation graph only shows the size of the traffic that has passed through the interface, is it possible to show in the same
Expiration period
After the trial period is up will the application not be able to be accessed or will it automatically go to the free version with limited access? We have not had enough time to totally evaluate the web application. Please advise. Thank you, Mid-Michnet Support Team support@mid-michnet.com
Linux installed softwares
Hi There when i scan linux machines, there is nothing listed down in the installed software page, can you help me if i am missing something while scanning, linux box snmp is enabled , flavours are : redhat, debian, sco, sun please help as i have posted this along the the network map yesterday Santhosh
Loading Netscreen SNMP MIbs int OPmanager
I am trying to load these mibs http://www.oidview.com/mibs/3224/md-3224-1.html into OpManager but they keep failing with phrase errors Is their anything special that needs to be done? Thanks
unpacking failed
Hi, I tried to install opManager v.7 on my son's computer and got the error message: "unpacking failed". System installed is Microsoft Windows Xp Professionel Titanium Edition SP2 (num�ro 2600.xpsp_sp2_gdr.070227-2254:Service Pack 2). See the attachment for files in my dir. Since I don't talk a very good english and I find very difficult to understand someone speaking english over the phone, could you please send me the procedure via email ? Thank you ! Sergio B. P.S. : please use this email address
Downtime scheduler bug
Hi, We are experiencing a few problems with the downtime scheduler in 7.3: We have Windows 2000 servers being monitored via WMI. They are scheduled for downtime between 11pm and 3am. The servers are all on a scheduled reboot during that time. They reboot, but we continue to get the emailed Health alerts to say they are all down. The availability graphs for each monitor also show it as being down, as does the monitor group. However, I have a URL monitor and some DB monitors also scheduled for downtime
Multiple Selections for category, subcategory and item
Well i have this issue, i cannot select multiple subcategories or items, example: I want from a category (AKA Workstation) have the posibility to select multiple subacategory (Location1, Location2, Location3, and so on), so we i select the location there is a technician assigned, or vice bersa to have a location and then the problems, but i want to display in multiple locations the same posible problems example: Location1, Location2, Location3 displays Workstation Problem. Regards
How to deal with duplicate requesters
We have had a great deal of turnover where we work and as such, have duplicate requesters in the system. Is there a good way to merge requesters in the system?
Technical Support
I am currently doing URL monitoring for about 40 websites, and I need to customise the ALERT emails that our sent out - to include the customer logo, and slight reformating on the text in the message. Is this possible? Ian M Poole
Changing default port for SSH login
Dear OpManager Support Team I do like OpManager7 to login to devices using SSH but I have devices which do not run SSH on port 22 but use anotther port instead. Is it possible to tell OpManager7 to connect on another port instead of 22 ? Thanks. Baek
CISCO-RTTMON-MIB support
Hi I'm looking for getting IP SLA date from my cisco router(s) to op manager. In the Cisco site it has been specified that the mib "CISCO-RTTMON-MIB" should be used for getting the data. I'm wondering how opmanager SW can help me on this cheers thus
Could integrated Opmanger and application manager?
I need to know that opmanager,application manager and netflow analyzer could integrated in single console and manage via web?
Upgrade to 6008 - service will not start
I needed to migrate our data to a new server, also upgrading to MS SQL. After upgrading to 6008 from 6003 on the inital server (mysql) the manage engine service will not start again, however I could do a full data backup. I have taken this backup of the data and tried to restore this onto my new server using ms sql, but I get the following error: Unable to restore database : Internal Query Processor Error: The query processor ran out of stack space during query optimization. I really need the restore
Problem with default value in Request Addition Field
The default value was not working if the pick list values are the same as other list. Example: 1. Field named "Test1", pick list values (High, Medium, Low) 2. Field named "Test2", pick list values (High, Medium, Low) Default value for Test1 is High and Test2 is Low. This will not work when you create new or edit request. Do you have any idea? Thanks, Chana
import a CSV file into the assets database
What fields does ServiceDesk use to 'match up' asset records when it imports a CSV file into the assets database? Thanks, Carolyn
Asset Management for Solaris, HP-UX and IBM-AIX
For the asset management, the features are getting better. Is there any features to scan UNIX machines such as Solaris, HP-UX and IBM-AIX?
There were 1 failed launches in a row, each lasting less tha
There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up. in event viewer for application log tell me where put SD+ log ?
Survey Questions.
1. I know in the survey settings there is not a way to pick a specific closed service request and send them a survey. Is there a way to not send out a survey to all closed tickets and let the helpdesk send them out on a individual basis? 2. Is there anyway when I send a survey out I can include the users description in the summary so the user remembers the service ticket?
Tickets on hold
Hi guys, I have a short question: If a ticket in put onhold, but while on hold the due date passes, the ticket conts as overdue?
Slow Refresh
We have been using Service Desk for over a year, and like the improvments to 6, but the refresh rate on the pages has always been slow, and it is getting to be even more painful. If we restart the service, it is faster for a while, but in general it is really slow. Will moving to SQL help? Anyone else having refresh issues?
Retrieving Approved By & Approved Date
Using the Purchasing function within ServiceDesk. After the PO approver marks the PO as approved it stamps the date and that person's Active Directory name on the purchase order form. That feature is TERRIFIC however, when the PO is closed the status changes to close and the Approved by and Approved Date are no longer visible on the PO form. Is there a way to retrieve this information? We linked it to AD for auditing purposes but it doesn't do us any good if the information is not retrievable. I
ITIL 6.5.0 - When will it be out and is it FREE...?
Hi All, Just been playing with the Online Demo/Demo version of this app, which I assume is the update to ServiceDesk 6.0.0. What I would like to know is when is it available to download/install...? And would this be a FREE upgrade to all users of ServiceDesk 6.0.0, if so, will it be a simple upgrade over the top of what we already have??? As looking at some of the features, and if they work like they look like they will then..... WOW.... I want I want I want!!!! :D Access Points, Printers, PDA....
There were 1 failed launches in a row, each lasting less tha
SD+ Goes hung up and i got this error pls. help me INFO | jvm 1 | 2007/07/04 05:28:53 | # INFO | jvm 1 | 2007/07/04 05:28:53 | # An unexpected error has been detected by HotSpot Virtual Machine: INFO | jvm 1 | 2007/07/04 05:28:53 | # INFO | jvm 1 | 2007/07/04 05:28:53 | # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6da17a14, pid=1924, tid=1952 INFO | jvm 1 | 2007/07/04 05:28:53 | # INFO | jvm 1 | 2007/07/04 05:28:53 | # Java VM: Java HotSpot(TM) Server VM (1.5.0-b64 mixed mode) INFO | jvm 1 |
export all assets
Hi all We need to send a stock list to the LEA for insurance purposes is there any way i can export to a csv the complete asset list thanks Paul
ManageEngine ServiceDesk Plus + IIS
Hello. I have a question! I install ManageEngine ServiceDesk Plus on apache and MySql. Its working wery well. But... I need to install this system on IIS and MSSql. After installation ManageEngine ServiceDesk Plus on server, I click on icon on desktop and program start loaded. But at middle of load its ends without any messages. Can you help me? p.s. sorry for my bad english, I from Ukraine :)
issues with installation - connection to mysql
I cant follow very well is mysql installed together with the last version , i wanted to install yesterday when i open the db setup wizard , i enter the info like attached and then i get an error when saving i want to test the software asap Jef
Installed OpManager 7 today... Stuck Discovering Devices
I just installed the finall version about 2 hours ago and it is still stuck discovering devices at 0% Discover Status Log Details Finding all the reachable devices .... This is the final version isnt it? what gives?
issues with installation - connection to mysql
I cant follow very well is mysql installed together with the last version , i wanted to install yesterday when i open the db setup wizard , i enter the info like attached and then i get an error when saving i want to test the software asap Jef
where to find online chat helpdesk
i'am looking for the online helpdesk chat option can't find it anywhere paul
Do you have to be a technichian to approve a PO?
Hello, Do you have to be a technichian to approve a PO? I mean does the ceo need to be a technician to approve a purchase request from one of the users? Jacob
NEED HELP WITH EMAIL NOTIFICATION
I need help with email notifications.... i have tried everything including groups and rules......but every time a ticket is sent to the helpdesk technicians are not getting emails stating that the ticket has been sent in to the help desk ....can someone plz help with this issure......step by step procedure would be appreciated......
Removing the login details from login page
Hello, I have recently purchased this software and I have been busy modifying it to suit our specific needs. However I a not able to remove the login details from the main login page. I am getting a Javascript error. The error message reads as follows: Line: 54 Char: 3 Error: Object doesn't support this property or method Code: 0 URL: http://support.studon.com Has anyone come across this before? Is there a fix? Could it be that we have aliased it to go to support.studon.com? Any and all help is greatly
ITIL Demo comments
I've been waiting to but into ServiceDesk for almost a year now. Something we really need is an ITIL based version. I'm therefore been pleased to see the demo up and running at http://itildemo.servicedeskplus.com. It looks promising. Since ITIL is undoubtedly the way forward for all levels of the industry (large or small), I'm surprised that the product may split into two streams. Even the smallest company can make full use of the change and problem management features. I believe it would be a real
Problems creating new technicians
Hi Guys, Just got Service Desk into a production environment after successful testing but I have had problems trying to create new technicians after I have deleted old ones. I am using the same user names as the previously deleted users but can't as the application keeps informing me the user name already exists. Can anyone help, can I manually delete from the MySQL DB? Thanks in advance. Manish
All SD6+ MSSQL Users Must Read!! (Backup/Disaster Recovery)
All, We sucessfully migrated to MSSQL and are currently utilizing version 6005 of ServiceDesk Plus. More importantly, we currently are performing SQL backups of all of our ServiceDesk data along with the rest of our company data. We had our web front end ServiceDesk server crash due to a hard drive / raid failure. We failed over to our development ServiceDesk server and repointed the database. Everything seemed to be working fine. It turns out though that we had NO access to any of our file attachments
External E-mails
Is there a way to turn off sending e-mails to external addresses? We are using ServiceDesk for our internal users but some external customers also email to the e-mail group that ServiceDesk generates requests from and we don't want the e-mail notifications going out to our external customers. Thank you. Kimberly
NFA 6 autoupdate
I have monitoring station that has all of the Netflow graphs and I can't find a auto refresh that would refresh the data on the screen Is this going to be a feature in NFA6 ?
Email in license xml
Newbie here, I am about to install the netflowAnalyzer and wanted to know if I change the email that is in the xml file if it will still work? Reason: It was ordered by our secretary so they put her email in it???? John
Remote Access and Terminal Service Access Report
When will there be a report that will identify users with "Remote Access" and "Terminal Service Access"? Thanks! Mark Eisele
Exchange Reports
Exchange mailbox Last Logon Time, spanning multiple stores and storage groups, etc. James Hunter
Next Page