Multiple Emails Sent
I'm currently trialing SD+ and in the notification rules, I have -
Acknowledge Requester by Email when the request is updated and
Acknowledge Requester by Email when the request is closed selected.
Upon saving and closing a job, the end user receives 2 emails. One stating the job is updated and a following one saying the job is now closed.
Is there a option so when a job is closed, they user only receives the 1 email - besides turning off the Acknowledge Requester by Email when the request is updated Rule?
Also: Can you specify what is classed as an update for the Notification Rule?
So if I make a change to multiple fields at the same time i.e. priority, status, technician- Can it be set to only send 1 email? Instead of an email for every change that is made at the time?
Cheers,
Chris
Acknowledge Requester by Email when the request is updated and
Acknowledge Requester by Email when the request is closed selected.
Upon saving and closing a job, the end user receives 2 emails. One stating the job is updated and a following one saying the job is now closed.
Is there a option so when a job is closed, they user only receives the 1 email - besides turning off the Acknowledge Requester by Email when the request is updated Rule?
Also: Can you specify what is classed as an update for the Notification Rule?
So if I make a change to multiple fields at the same time i.e. priority, status, technician- Can it be set to only send 1 email? Instead of an email for every change that is made at the time?
Cheers,
Chris