Question on Due Dates for Categories/Sub Categories
This is really an "SLA" question, but I don't think it's possible in the product with the current features. I want to define SLAs (and, ultimately, due dates when new requests are entered) based on the Category/SubCategory. For example, if a user/Helpdesk tech submits a new request and it is an "Internet/Email" (cat/subcat) request, it will have an automatic due date in 3 days. If they submit an "Internet/Outage" it has a due date in 2 hours, etc.
I'd like to establish pre-defined due dates based on what is being submitted in the request. How can I accomplish this? Please advise.
Thank you.
I'd like to establish pre-defined due dates based on what is being submitted in the request. How can I accomplish this? Please advise.
Thank you.