Question on Due Dates for Categories/Sub Categories
This is really an "SLA" question, but I don't think it's possible in the product with the current features. I want to define SLAs (and, ultimately, due dates when new requests are entered) based on the Category/SubCategory. For example, if a user/Helpdesk tech submits a new request and it is an "Internet/Email" (cat/subcat) request, it will have an automatic due date in 3 days. If they submit an "Internet/Outage" it has a due date in 2 hours, etc. I'd like to establish pre-defined due dates based
Custome Query Report base on time spent
Hi How can I run a custom query base on RequestID , Description(the text box in the add time entry window) , Technician , CompletedDate? or is it possible to run a normal report base on fields mentioned abow? for you information the description (multi line) text field is different as same one in new request window.
Cannot see new Solution Topics
"General" is the only pre-canned solution Topic I've kept since installing the demo. I've created additional topics/sub-topics and NONE of those are visable by an end user. Only "General" is seen. I do not see any rights/permission options when "Managing Topics". How do I configure these topics to make them visible to the end-users? Thanks in advance.
Applications Manager Startup Issues?
Dear Application Manager Users, We have been receiving some anonymous feedback expressing difficulties in starting Applications Manager . We have tested the application's functionality in Windows 2000/XP/XP-SP1/XP-SP2/2003/2003-SP1/2003-SP2 and in few Linux flavors. Not sure what is causing this glitch for some users. If any of you have experienced this before, please post the details here and help us understand whats going wrong.. Feel free to write to us at support@appmanager.com. Do send us a
I can't create a Jboss monitor
Hello all I am testing Application Manager to monitor several service in the company. I am testing Application Manager 7310 running in a Linux machine, and several Jboss running in linux machines too. When I try to install the Jboss monitor, I have the following error message: Unable to connect to Jboss server Old-Jack. Check if http-invoker.sar has been deployed in the jboss server. Root Cause: Unable to connect to http://Old-Jack:8080/invoker/JNDIFactory from Applications Manager machine. More
App for DB2 in AS/400
Who can I add to monitor a DB2 running on AS/400 server?, what are the requirements? Guillermo Tercero
uninstall failed
i got an error when i tried to uninstall application manager for free edition from my window xp... the error is Directory error "unable to restore the uninstall directory to it's old location".... plz help me out thanks...
Migrate Computer
Hello, I am looking to move my installation from one machine to another. I have already installed the applications manager onto the new computer and was looking for a way to migrate all the monitored sites and applications. Can I just drop the database and restore? If so, how?
Change Control feature
Hi i was wondering if we could get some sort of change control, it would be simular in the way of the new purchase, where when it is filled in , it will be passed to a technician or group to be approved and passed back once accepted. we need to be able to customize the form to an extent, need to be able to define some sort of processes as well. do you currently have something like this indevelopment as it seems to have everything else but many thanks
Add "Resolution" field in Report
If we create a costumize report, we can show many field like tittle, requestor name, technition name etc. How to add or show " "Resolution" field in costumized report...?
not member of specific group
report on users who are not a member of a specific group Lee Seats
Customized User Report
Need User Report based on User Logon which will give info about the computer name and ip address from which the user logged in. Also the user logon time and date Jakir Hussein
MSP 6003 Released
OpManager MSP 6003 is released. You can download and try it from here - http://msp.opmanager.com . Many thanks to our BETA testers and active partners. We believe we have simplified a lot of integration for our MSPs with this release. It sports the following: - an integrated ticketing module which automatically generates a ticket whenever a device goes down (condition cofigurable) - a patch management module for MSPs to automatically patch servers and identify key vulnerabilities - an inventory module
IP Availabiliy
On the summary view of IP Address Manager, the IP addresses are listed diag and are too big for the bar char on the x axis that the address xxx.xxx.x.0 the "0" is wrapped to the next bar.
IE Title Bar and SD+
Currently our version of SD+ has "AdventNet ManageEngine ServiceDesk Plus" in the Browser Title bar. Are we able to customise the Title Bar? We'd like to put something like "Company Name Service Desk". Many Thanks David
Deleted scheduled reports still being mailed out
I created some scheduled reports which ran for a while then deleted them, they no longer show up in the report list but I'm still receiving emails with zip files attached. The report template is there but there is no traffic stat's contained in them.
Switching from Cisco Netflow to Foundry sflow
Hello everyone, as we are upgrading our hardware from Cisco to Foundry, i've got the following question: Is it possible to switch from netflow to sflow without loosing our ancient data? current setup: 6503 with about 12 vlans that get accounted via netflow. Future setup: Foundry RX with sflow and the same number of vlans ... Is this possible and if yes, how? Thanks in advance Carsten Blume
EventLog Analyzer on Solaris 10
Hi I am looking for a good evenlog analyzer to use instead of the curent unix syslog deamon we have been using. Unfortunately i would need to deploy the demo on a Solaris 10(sparc) box. Is this possible, and if so how can i get the install for solaris 10 or the source code to compile for solaris? Regards
opmanager switch availability report?
is it possible to get a switch availability report like the all servers availibility report? if so how do i do this?
Report showing business hours time taken to complete tasks.
I would like a report that shows me the average time each technician has spent on requests by priority. I am failry sure the query below does this to get it I - Created a Matrix Report for requests - Showed technician down the left side, priority across the top and Summarized columns by average of Time Spent - I then filtered to show only completed requests for last month This is the query I get when I show query from the result. Can anyone - Confirm to me that the results should show in hh:mm:ss
Stop / Start Services
Is it possible to put something within the browser to be able to stop and start the services as I do not have access to the server it is installed on and have to go to the Server guys everytime I need to do this.
MSDE 2000, 2005 Express or SQL Server 2000 ?
We have had many problems getting SD+ (6006 -> 6008) to work reliably: Scheduled Tasks stop running, 6008 Restore corrupts database, etc. SD+ was installed on French Windows XP PRO SP2 with database on French Windows 2003 Server SP2 with French SQL Server 2000. Support tells us to reinstall everything in an English environment: From the logs it looks like MSSQL and/or OS are in Native language setup. This makes the Server to hang (or) stop service frequently. The native settings in MSSQL/Os is not
Professional Edition 6.0 General Release - Available now !
We are glad to announce the availability of NetFlow Analyzer Professional Edtion 6.0 General Release(Build Number 6001). We have also released the service-pack with which you could migrate to the latest release 6.0 General Release ( Build 6001 ) from earlier versions. You can download the product here Features & Enhancements NetFlow Analyzer Professional Edtion 6.0 includes the following new features and enhancements. 1. Real time reports with data displayed in the graphs and reports immeditely as
unable to collect logs from cent os machine
Hi, I added one CENTOS machine to event log anayzer but the logging is not happening. As per the help file the following changes were made to the configuration files of the host machine Login as root user and edit the syslog.conf file in the /etc directory. Append *.* @<server name> at the end Save the configuration and exit the editor. Edit the services file in the /etc directory. Change the syslog service port number to 514, Save the file and exit the editor. Restart the syslog service on the host
Role Definitions
I'm a Newbie, hello to all. I need a little information today. Once I've defined a Requestor how do I restrict that user to a specific role. The user should not be a Tech or A dmin, but only have access to say purchases, as an example. Please advise and Thanks in advance. :roll:
Multiple Emails Sent
I'm currently trialing SD+ and in the notification rules, I have - Acknowledge Requester by Email when the request is updated and Acknowledge Requester by Email when the request is closed selected. Upon saving and closing a job, the end user receives 2 emails. One stating the job is updated and a following one saying the job is now closed. Is there a option so when a job is closed, they user only receives the 1 email - besides turning off the Acknowledge Requester by Email when the request is updated
Professional Edition 6 Beta available - Vista compatible
We are happy to announce the availability of NetFlow Analyzer Professional Edtion 6 Beta (Build Number 6000). It includes the following new features and enhancements. 1. Real time reports with data displayed in the graphs and reports immeditely as they are being received (currently there is a delay on upto 10 minutes on the traffic graph). Includes auto refresh for real time updates. 2. Support for sFlow - monitor devices from HP, Extreme, Foundry and more. 3. Selectable graph for easier drill down
Reset Resolved DNS Names?
I need a way to reset or erase the resolved names for IP's on Firewall Analyzer. Our internal clients change IP's via DHCP constantly and FA assumes that the name corresponding to the IP will never change... so we get user.domain showing up on our logs when it was in fast user2.domain... If there is an immediate/simple solution do e-mail me at mitch.mahan(@at)critrade.com Cheers!
Knowledge Base
Hi All, We have updated the Knowledge base with more topics, please refer the below page for more details: http://manageengine.adventnet.com/products/oputils/knowledge-base.html Thanks Mathi
View per page.
in IP Address Manager as I create the subnets to scan. I set "view per page" pull down from default of 25.. to something else like 100... and as it scans it resets the drop down back to a default of 25.. this happens in other tools where there is a default "View per page" also john gartley
Customing the Subject field for Alert Profiles
In the newly released build 4030 one of the features is the "option to specify subject for the alert notification through mail". How does one accomplish this? Thanks, Joe
Employee Self Service Portal is not working
Hi, I have enabled the Employee Self Service Portal in AD Manager. So that users can modify their own informations like department, telephone no and all. Everything is working fine but users are not able to change their "Manager". This manager box is grey out. Let me know how to troubleshoot this issue
Unable to add devices "Device not reachable"
Hello I have confirmed that i can reach my devices with ping and SNMP, I have also added the correct SNMP credentials to the Credential Library. But when I try to add a device I get the error message "Device not reachable" when trying to add the device. I also tried to Discover Devices but it returned 0 devices. It wasn't me that installed our OpMan but I have no one around to ask at the moment. I might be missing something fundamental here :) I checked the log file and it only shows the discovery
Distribution List
Distribution List - is there any way to determine the last time a distribution list was used? We have so many DLs and some of them are not being used at all, we're just not sure which ones. Doreen Bennett-Harris
View per page.
in IP Address Manager as I create the subnets to scan. I set "view per page" pull down from default of 25.. to something else like 100... and as it scans it resets the drop down back to a default of 25.. this happens in other tools where there is a default "View per page" also john gartley
SupportCenter Roadmap
Hi All, Here is the set of features that we plan to address in the coming months. * SLA o Ability to configure & generate notifications prior to requests becoming overdue (SLA configuration) o Notifications on SLA expiry date o Support Plan would be based on per product basis. * Billing module o To have billing based on Accounts & SLAs o Report enhancements w.r.t Billing * Report Module Enhancements o Improved Presentation of report data o Export features like PDF, CSV, HTML o More Account & Product
RAW data displayed only for 1 hour period.Mounth in settings
Hello. I've install NFA 6.0Betta. NFA generates regular reports fine. I can see traffic details for every hour/every day. But when i select "trouble shooting" i can see only last hour statistics not depending on period i select. E.g. i try to get RAW statistics for last day but it displays like there was no activity whole day except fro last hour. I've tried to set 1 Month /2Weeks for retaining of RAW data in settings. No help. Graphs with activity for only 1 last hour displayed from RAW data. It's
Custom Fields
I've added a field for the employee's division to both the requester and the request templates (pick from list). When they add a new request, is there a way for it to pull that information without they having to manually fill it in? Thanks!
Outlook sync not working
I have installed the add-on - and the sync shows that it worked 100%. But the summary show 0 imported. No changes to our Accounts or Contacts in SP.
default logs, customization, clearing events, host groups?
This is sort of multiple questions rolled into one. First off, some of my default logs are not showing up on eventlog analazyer, specifically one of my servers's system logs isn't showing second, I am wanting to know are log statistics real-time or hourly and will they continue to sum together or will they be cleared? Is it possible to clear them manually? Third, am I able to create host groups that I can monitor, is there a way to setup the dashboard to show events by host group, then allow me to
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