Notification e-mails
Hi,
In version 7 Beta when you create incidents and services you can let send notification to the requester.
These rules are not adjustable, is it somehow possible in future that we self can do adjustments?
Here example what our company is doing;
Request of service
� Requester creates Service requests
� Manager department gets mail to approve this request.
� When requests is approved the department who can do this request takes it up.
� If Manager not approves the request the requester gets mail that it is cancelled(with reason)
I SD 7.0 Beta the follow can be done:
� Requester creates Service requests (Is working ok in SD)
� Manager department gets mail to approve this request.(Can only get notification and not auto aproval mail)
� When requests is approved the department who can do this request takes it up(Is working ok in SD).
� If Manager not approves the request the requester gets mail that it is cancelled(Now request is denied but request is still open.
Is it possible to create a rule sending mail to manager(created rule to send all requests to a manager) with option to cancel or approve the request.
In future release could it be possible when for example you update status Service request that a rule see this and send Service request to another group?
At this moment only it is working for creating request and not when request is already working. We could create sql update for this but would be better that something like this is in the program itself.
The last days I have asked a lot of you, bombarded you with a lot of requests(or little bugs).
Here some info regarding UPC NL
� Creates 250 incidents a week
� Creates 230 Service requests a week
� Creates 30 changes a week
In version 7 Beta when you create incidents and services you can let send notification to the requester.
These rules are not adjustable, is it somehow possible in future that we self can do adjustments?
Here example what our company is doing;
Request of service
� Requester creates Service requests
� Manager department gets mail to approve this request.
� When requests is approved the department who can do this request takes it up.
� If Manager not approves the request the requester gets mail that it is cancelled(with reason)
I SD 7.0 Beta the follow can be done:
� Requester creates Service requests (Is working ok in SD)
� Manager department gets mail to approve this request.(Can only get notification and not auto aproval mail)
� When requests is approved the department who can do this request takes it up(Is working ok in SD).
� If Manager not approves the request the requester gets mail that it is cancelled(Now request is denied but request is still open.
Is it possible to create a rule sending mail to manager(created rule to send all requests to a manager) with option to cancel or approve the request.
In future release could it be possible when for example you update status Service request that a rule see this and send Service request to another group?
At this moment only it is working for creating request and not when request is already working. We could create sql update for this but would be better that something like this is in the program itself.
The last days I have asked a lot of you, bombarded you with a lot of requests(or little bugs).
Here some info regarding UPC NL
� Creates 250 incidents a week
� Creates 230 Service requests a week
� Creates 30 changes a week