ServiceDesk crashes everyday at the same time.

Hi,

I'm having a strange problem with ServiceDesk, and I've been having it since build 6003. ServiceDesk (once a day) will unexpectedly shutdown and I'm unable to restart it. They only way to bring it back up is to restart the server, which I would like to avoid.

I'm currently using build 6008 and I'm hesitate to upgrade, unless it clearly stated on the build description that it will fix unexpected shutdown of ServiceDesk.

Listed below, are Windows 2003 Event Log error regarding my issue:

Source: servicedesk
Category: wrapper
Event ID: 100
Description: There may be a configuration problem: Please check the logs.

Source: servicedesk
Category: wrapper
Event ID: 100
Description: There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up.

Source: Service Control Manager
Category: None
Event ID: 7034
Description: The ManageEngine ServiceDesk 4 service terminated unexpectedly. It has done this 1 time(s).

I hope you can provide assistance on my issue.

Thank you.