event monitoring, by group?
is it possible to monitor events by group? Similar to the way event log analyzer can't, or a screen that will list all event's for a given group that I can drill down into? Or is there a way to incorporate event log analyzer within application manager or at least some similar functions? OpManager doesn't give me the view of my applications I would like so it's not an option at this point, ELA is pretty close o what I need in a central logging application, an app manager is pretty on the money as
Issues with Asus Laptops
Hi all, We are currently trialling the Service Desk Plus 6 edition in our environment and have hit a stumbling block when it comes to the Workstation scanning modules and Asus laptops... From what I can work out the Workstation Scanning Module uses the "Serial Number" value stored in DMI under the System Information DMI handle to generate a "Service Tag" value in Service Desk Plus... On Asus laptops this value is populated with a generic value... We also use Toshiba laptops and on these, this is
Domain Login and Eventlog Analyzer
I am currently experimenting with the free version and would like to know how I could do the below request. How can I synchronize the Domain login and the Eventlog Analyzer login name and password. Thank you Pacman
Problem with Resoultion automated email
Hi When the job is closed and the resoultion email is sent out to the user, only sometimes is the resoultion included in the email. These fields are set to mandtory and a resoultion must be filled in before it can be closed. Any help would be greatly appreciated Thanks
Windows Server 2003, 32-bit or 64-bit?
If this has already been discussed, I haven't found it. I was speaking with one of our server admins and the amount of memory came up in the conversation. I wouldn't want to limit myself to 4GB if possible. I have an understanding that 4GB is the limit for the 32-bit OS. I also think I have heard that not all applications can take advantage of additional memory on 64-bit operating systems. So can someone address the support/benefits/drawbacks of NFA 6.0 running on a Windows Server 2003 installed
Alarm Message - ID=11707
I got an alarm generated in OpManager for one of my system. I have copied the message below. Kindly let me know why is it generated and what does it mean. ID=11707 Source=MsiInstaller Type=information Message=Product: Security Update (QuickTime 7.1.6) -- Installation completed successfully. 20070725104833.000000+330 Will it get generated for any installation or is it for MSI installation or is it only for Quicktime or is it for any patch that will update any software.
Event Analyzer stops recording data
Sometimes there are network or server events which cause the Event Analyzer to stop recording data! Then, until someone looks at it, it goes unnoticed, which is bad over a weekend, etc. Is there an alerting feature to send an email alert when either the Log Nalayzer or the FW log analyzer stop recording data? Thanks, Jay
view as a group
I have many servers/device grouped by function, is there a way to view all logs for a given group similar to the home view, with the fail, success, info, warning columns? I want to be able to click on a group name and see a summary of all events that would then allow me to drill down further. As it stands now, I can only click on certain event types for a group because there isn't enough of any other types of evets to allow my mouse to focus on it. Example: I have a large amount of success events,
I'm have troubles with restoring SD6+ backup
Hello! I'm have troubles with restoring SD6+ backup In table "softwarelist" - errors on these strings... (461, N'Realtek AC97 Audio', N'Realtek Semiconductor Corp.', N'5.09', N'-', N'-', N'-', 1, 0, N'-'); (2106, N'Realtek AC''97 Audio', N'Realtek Semiconductor Corp.', N'5.09', N'-', N'-', N'-', 1, 0, N'-'); (676, N'Pegasus Imagings PICVideo 3', N'Pegasus Imaging Corporation', N'3.0.9', N'-', N'-', N'-', 1, 0, N'-'); (2107, N'Pegasus Imaging''s PICVideo 3', N'Pegasus Imaging Corporation', N'3.0.9',
General Questions - SMTP & Auto PC Assign
I've being trailing ServiceDesk Plus for a number of days now, however the following issues are hindering a purchase... - The program doesn't seem to be able to accept incoming SMTP. Is this true or have I just missed the setting? I've tried entering 25 as the port # however it still says it can't connect to the server (outgoing works). - The above issue wouldn't be too bad if requesters you could reply to questions sent from technicians within the web portal. I know you can use notes but these are
Forwarding on a new case
A new case is created by an inbound email. Sometimes we need to forward the case out to a third party, maybe a sub contractor. It seems that if there is a reply or some other entry on the case, then the forward a) gets registered and b) gets sent. If the case is new and there is nothing else logged to it, both a & b do not appear to take place. Has anyone else experienced this?
Date/Time?
After a fresh install of NFA 6, I suddenly see a strange data point: Jul-29-07 17:36 12.3 Mbps Jul-29-07 17:37 12.52 Mbps Jul-29-07 17:38 9.06 Mbps Jul-29-07 17:39 125.25 Kbps Sep-17-07 08:35 17.60 bps Sep-17-07 08:36 207.89 Kbps Sep-17-07 08:37 961.51 Kbps The first 4 points are valid, the last 3 not (obviously). Any ides how they get there and how to get rid of?
Device Unreachable
Hi, I am currently using opManager 7 running under Windows 2003 SP2 Standard Edition. When attempting to add out Nokia Firewall to opManager I recieved the message "Device Unreachable". I have tried updating the discovery.filter "ping = true" but that did not resolve the issue. I ran an snmpwalk from the opmanager server to the nokia firewall and I was able to pull the snmp information but I still cannot add the device from Admin --> Add Device.
Bug: User portal and Solution Topic - View permissions
We have certain Solution topics we don't want shown to ANY accounts. They are for IT/SupportRep use, only. It's currently a pain to set these permissions because EACH new account we add, we have to remember to remove the checkboxes on those Solutions so those account can't view them. We imported over 134 accounts on Monday and have to edit EACH ONE, individually, and make these settings changes. There is no mass-edit like there is for Requests, in terms of Account settings. However, when users view
Dedicated Server/workstation
I was wondering what everyone is using to run this application, to me it seems a dedicated server is needed, I have it running on a dell workstation with 2g of memory and a 2.4Ghz P4 processor. my cpu usage is constantly at %100, any thoughts on performance tweaks or dedicated hardware? currenlty I have about 35 monitors setup, including some sql, email and application servers, I am still in my evaluation stage and haven't added all my monitors yet.
Not Recieving Notification on Probe Down
We found that the notification Profile "Probe Down" was full of fields which were grayed-out and could not be edited. Although the Email fields were not grayed-out, and could be edited and saved, once a probe would go down, the fields would revert back to their previous values, and the notification would go to the wrong place. We tried creating a duplicate Notification profile, with the same settings but which emailed a different address; when we did this we found that the notifications for the probe
sms
Hello can I use SMS to send alert please give the detail setup for that
Critical problem with upgrade to 6006 build
Hi, I just attempted an upgrade to the 6006 build. In fact the upgrade did go well with your updater but ever since the service will not start. Hence the system in NOT operational at this time! What happens when starting the server, during the sequence (you see the splash screen) the startup is terminated. When reviewing the logs it says that there is a configuration error and in another log it says that JVM terminated unexpectedly. Could somebody please help me urgently with this? Thank you, Sandoor
OID upload from the MIB Browser
Wanted to know how to ge tthe OID from the MIB browser to the Monitoring window Basically I have installed Manageengine. It has successfully recognised the machines I want ot montitor. In the performance Monitor, the OID listed is wrong ( different from what is listed in the MIB Browser ). I dont see an option to change the OID also. So how do I get to change the OID in the performance monitor windows.
MSP 6004 update
Hi, I just updated OpManager MSP to version 6004. I see the new tabs for Inventory, Security and Tickets. I do not plan to use that for now. How can I remove those tabs, at least for users if not for all ?. Thanks for your help Gus
Simple report for our KPI
Hi I'm trying to generate a report but am not yet able to get what i want. I would like the report/chart to show for each technician how many of the completed requests were completed on time and how many are overdue for our specified date period. So essentially Im looking for something that shows each request and then a total sum (completed request date > due date = x ), (completed requests date < due date = y) percentage of x and y for our KPI. Forgive me if this is really simple, as i have only
Firewall Rules for OpManager MSP Ed.
My Central Server is in the DMZ. What kind of Firewall Rules i need to configure for the communication between the Customer Site (Probe) and the Datacenter site (Central Server). The Customers want also view the System health over the Internet, so they need Access to the Central Server. I want show the Location off the Customer over Goggle Map. So i need also access to the Internet from the Central Server. How works the communication between the Probe and the Central Server. What kind of Port i need
Drawing Topology - MSP Edition
Hi OPmanager support team, I'm impressed with OPManager MSP Edition, with Probe technology. I can discover remote network using probe but drawing topology is my problem. I read Documents of OpManager MSP Edition but I didn't found any thing about draw Customer's Topology automatically. Drawing Customer's Network Topology manually (by map/business view or infrastructure view) is unrealistic, in some case Would you please show me how to do it? If your solution can't, please add it to the next version
Change Field Titles for Accounts
does anyone know if its possible to change field titles for new accounts? We want to change State & Post/Zip Code to something more relevant to our location.
Windows 2003 work - Windows 2000 does not? (SNMP)
I've setup OpManager v7 and my 2003 servers are working beautifully. However the Windows 2000 servers are not. OpManager sees them as SNMP enabled devices (blue star), but the monitor tests fail, no stats are gathered, etc. Is there something in Windows 2000 server that has to be done that 2003 doesn't require? *Note: if I turn on WMI then I am able to get info from the 2000 servers. But I want to use only SNMP - should work right? Community names are good, etc. Thanks!
Asset Limits
Hi, I am currently evaluating Asset Explorer and have just discovered Service Desk Plus. Please could you let me know if there is a limit to the number of assets you are allowed to manage in Service Desk Plus. We only have a requirement for 2 technicans but I need to ensure that as well as the Service Desk aspect that this product, it has exactly what Asset Explorer has with regard to Asset Management. Kind Regards
CentOS Linux Server Performance Monitors Wont Work
Hello, I am running OpManager 7, and I am trying to monitor the local server, i.e. the server that is running OpManager. I added the server device, and everything seems to be good except performance monitors wont update. I put in the SSH account information, username, password, prompts, and everything is right. It even grabs the system desc: Linux BELVEDERE 2.6.9-42.0.10.EL... Any ideas what is causing this? Attached is a screen shot.
Win2003 x64 I can't backup Support Centre
Hi, Windows 2003 x64 SP2 Support Centre Plus licensed. I can not backup data. I received next error: java.sql.SQLException: Communication link failure: java.net.SocketException, underlying cause: Connection reset.
Wrong CREATION time...?
Hi there, i noticed that when i create a request, the creation time is 8 hours earlier.. Why this happens? is it configurable? I have the time zones set correctly. Regards
Time zone wrong?
Hi there, when i try to make a request the time that is created is 8 hours ago... is this a bug? from where i can fix mysql timezone? Thanks
Few issues in 6006 Build
Hi to all, Since I install the hotfix 6006 to SC now I am having diferent issues like this: 1.- The Conversations in the request are too long now since build 6006. Before you can see the client replys and your reply as a Support Rep, for example: Client Support Rep Client .. Now is like this: Client Support Rep System System Client System ..... If the case takes to long to close the conversations can be very, very long. I dont know why you guys put this in this build 2.- The Survey results are wrong,
total memory information on reports
Hi - when i run my inventory reports, the total memory reported for the computers are always wrong. They report memory in kb, such as 509kb when the machine has 512MB. I'm using build 6002. Please help.
Reporting lapsed time
Relatively new user here - trying to get to grips with reporting. We're not using "dueby" dates when creating new tickets and was wondering if there was a way of reporting lapsed time (ie accumulated time since the log was opened and "now") in the reports? I'm wanting to do an aged debt-type of report to show how long jobs stay open before they are completed. I've had a good old search around and not seen anything - I'm sure there's an easy answer somewhere but if someone could point me in the right
DB Configurations
We're running the demo version of SD+, obviously for demo purposes. We are trying to configure the software to use a MYSQL database on a remote server. I can get the software to connect to the server and it created the db schema, however, the schema is completely empty. How do I go about getting the app to use/create everything for that database? Also, now that I have changed it to point to the remote server for the database, the service will not start. It runs about halfway through the startup screen,
Logging in to see tickets
OK, user email's support. user get email'd a reply. Email contains a link to check on status of ticket. Is there anyway the whole login process can be avoided or turned off. For our uses we prefer users not have to login. Is that possible? Running SDP 6.0.0. Thanks Kevin
To Import Requesters from Active Directory Fails
Dear all, When I want to import requesters from AD, system can list all OUs, but no added records after the process finished. Could you help me to resolve this issue? Thanks. Jonathan
AutoNotify Manager of requests
I'm trying to figure out if there is a way to set up some sort of notification rule to automatically notify a manager for example, any time a type of security request is put in. Not necessarily as an approval, but rather as a FYI. I see there's a way to notify the requestor, or a technician, but I don't see that there's a way to notify a third party. That would be really nice for our purposes.
Backup problems in 6.x
We recently upgraded from 5001 to 6000 and then to 6010. During this time we noticed that the backup duration increased dramatically after upgrading to 6.0. Our typical backup would take less than 4 minutes. After completing the upgrade, it now take over 55 minutes to backup the same amount of data. Do you have any suggestions or solutions to resolve this issue?
Cannot delete date field after choosing a date
Is there anyway to delete a date field after choosing one from the calendar? Thanks in advance
Problem with links in Attachments with contracts.
I'm recent detect a problem with my attachment links in contracts. Allmost all of then when we click on it gives an error like this: HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.IllegalArgumentException: URLDecoder: Incomplete trailing escape (%) pattern java.net.URLDecoder.decode(Unknown Source)
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