Email Communication
Hi
Recently, I upgraded the SD+ from 6000 to 6011 but there is a problem in the email communication.
Alert Technician by Email when a request is assigned, Alert(or Notify) Technician by Email when there is a new reply from the requester and Send e-mail when an Application Error Occurs (For eg., Mail fetching problems) are not working
Even, Submit request for approval doesn't work as well
I got this message when I submit request for approval
HTTP Status 500 -
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type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: Mail sending failed.
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758)
org.apache.jsp.approval.SubmitForApproval_jsp._jspService(SubmitForApproval_jsp.java:255)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
root cause
com.adventnet.servicedesk.ServiceDeskException: Mail sending failed.
com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:943)
com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:687)
com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:681)
com.adventnet.servicedesk.helpdesk.util.ApprovalUtil.submitForApproval(ApprovalUtil.java:130)
org.apache.jsp.approval.SubmitForApproval_jsp._jspService(SubmitForApproval_jsp.java:149)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.
--------------------------------------------------------------------------------
Any one can help
I appreciate your cooperation
Recently, I upgraded the SD+ from 6000 to 6011 but there is a problem in the email communication.
Alert Technician by Email when a request is assigned, Alert(or Notify) Technician by Email when there is a new reply from the requester and Send e-mail when an Application Error Occurs (For eg., Mail fetching problems) are not working
Even, Submit request for approval doesn't work as well
I got this message when I submit request for approval
HTTP Status 500 -
--------------------------------------------------------------------------------
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: Mail sending failed.
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758)
org.apache.jsp.approval.SubmitForApproval_jsp._jspService(SubmitForApproval_jsp.java:255)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
root cause
com.adventnet.servicedesk.ServiceDeskException: Mail sending failed.
com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:943)
com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:687)
com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:681)
com.adventnet.servicedesk.helpdesk.util.ApprovalUtil.submitForApproval(ApprovalUtil.java:130)
org.apache.jsp.approval.SubmitForApproval_jsp._jspService(SubmitForApproval_jsp.java:149)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.
--------------------------------------------------------------------------------
Any one can help
I appreciate your cooperation