Active Directory Technician logins
Glad to see Active Directory integration in ServiceDesk Plus. However, I am confused regarding Technicians. It is unclear how to create technicians from users imported from Active Directory. Do I still have to manually create logins for Technicians or can I turn Requesters into Technicians?
Also, is there an easy way to convert current Technicians with all their calls and ToDo lists into AD logins?
Also, is there an easy way to convert current Technicians with all their calls and ToDo lists into AD logins?