Localization
I was wondering if there are any plans to localize PMP? I am specifically interested in Chinese and German translations. Thanks
interface description length
Hi, could someone please tell me how to adjust the displayed length of an interface in opmanager 7? having a list of switchport interfaces, **ALL** called "GigabitEther..." is insanely annoying and frsutrating... yet there appears to be no fix in any part of the (so called) admin section. pointers appreciated Chris
New Request -- Field on right compressed
On the new request form I have a problem where a custom field is appearing in the right hand side of the "Category Details" section compressed down to about two characters in width and it is very difficult to use and read. Please see the attached screen shot. The field ("Project Number") needs to be wide enough to show 12 characters. The fields to the left of it do not need to be anywhere near as wide as they are currently appearing. Is there a fix for this or a work around I can use? The field is
Copying Running to Startup on Cisco 3548XL
I have found the "Copy Running to Startup" function executed via the button from the Devices with Startup-Running Conflict screen rarely succeeds as intended. I am attempting to do this on a number of platforms. Each of their errors are below. ONLY the errored sections are displayed in this post. 3548XL ------------------------------------------------- Entered into the enable login mode successfully. copy startup-config tftp %Error opening nvram:copy (No such file or directory) 3548_switchname# -------------------------------------------------
TAP Dialing
Is anyone currently using a modem to send out notifications via TAP numbers? If so, what product are you using? Thanks in advance
Missing Wrapper.exe in SD+ 7
I think the file wrapper.exe is missing from the installer. I've installed the SD+ 7 package. But the service didn't install. I know I can run sd_service.bat -i to install the service, but when I do it telling me that Wrapper.exe does not exists. '"C:\AdventNet\ME\ServiceDesk\bin\Wrapper.exe"' is not recognized as an internal or external command, Looking in the install logs, I don't even see it being installed. All I see is. Extracting bin\wrapper Tried to copy that and rename wrapper.exe. That didn't
Cisco PIX with multiple interfaces
Hi We have a client site that has purchased the FWA Checking on a monthly basis the ISP details and what the reports deliver are quite different and do not match so is there any information or guides on how to organize reports for just the external or public port only please. cheers Dave
Discovering Printers
Hi, Version 6 of Asset explorer used to find printers when running a Domain or Network scan, I have recently installed version 7 on a new machine but it will only discover workstations. I have also had to add my routers & switches manually but I only have a few of them whereas I have about 40 printers throughout the company. Any ideas as to why this is? Kind Regards Neil
Viewing Resolution
Hi, Is it possible to get RESOLUTION entered by Technician while generating Reports Thanx MG.
Display Deparment on Requests List Page
HI Is it possible to display the deparment name on the Request list page. I know its displayed when viewing a request, but we need to display it when listing all our requests. If its not a option, is thre a HTML work around? Our company really needs this option. Thanks
Difference Between Asset and Product
Hi, What is the difference an Asset and a Product? When I use the Purchase module, it will only let me order an Asset. So, how do I use a Product? Thanks! Brian
6011: Editing Notes Bug
Hi Noticed on a few requests now (6011 and below), when I go to edit an existing note, a blank "white" window appears (no data). Anyone else notice this? :)
Install Service Desk Plus 7 with MSSQL
hi I cannot succeed installing service desk plus 7 with MSSQL. The installaton went fine but no db has been created. Here is the content of the dblog.txt file C:\WINDOWS\system32>set wdir=C:\WINDOWS\system32 C:\WINDOWS\system32>set PRO_HOME=C:\AdventNet\ME\ServiceDesk C:\WINDOWS\system32>set DB=mssql C:\WINDOWS\system32>set DB_HOST=localhost C:\WINDOWS\system32>set DB_PORT=1433 C:\WINDOWS\system32>set DB_NAME=domainName\administrator C:\WINDOWS\system32>set DB_PASSWD=xxxxxxx C:\WINDOWS\system32>if
Problems after install, server will not start
Hallo, we will look for new features in version 5.5 of NetflowAnalyzer (Scheduler, Mail) and will see we can work easy with this tool in our company. But we have a problem with start the server. I had install two times (first with Windows Service and default values, second without Windows service and diffenrent values for HTTP-port). But the server will not start and say that i must look in the Log-Files, but i can't see what ist the error. On the machine is running an MicrosoftSQL-Service and the
Problem in OP7 adding switch
Hi,Op team I have installed OP7 in Windows 2003 Server,and used MS SQL as OP7's Database,when I add swithces I meet a serious problem. I added a cisco 2950-48G using 10 mins,I found that OP7 needs long time to add it's ports,then OP7 returns "add successfully".Meantime I check "task management",there only sqlsvr.exe using 45%-70% CPU and 201M memory. It's very slow,add a switch needs 10mins.I have 52 switches.So,how can I do to solve this problem?? Waiting for your reply?? system configuration: 2
Netflow in french linux
hi. i'm trying to evaluate Netflow for Linux -Rehat ES4 UP2. i have problem for localisation. I think this fichier NetFlow/applications/extracted/NetFlowAnalyzer.eear/NetFlowAnalyzer.ear/NetFlowClient.war/WEB-INF/classes/resources/ApplicationResources_fr.properties have wrong encodage All the accent is like this � ????? and sory for my poor english bd
Problems upgrading from verion 6000 to 6008
I've just gotten SD+ 6.0 to install on my server and it's working fine. However, when I tried to apply the hotfix 6008, I stuck at the screen below for long time without going any further. Could anyone assist?
UPS Monitors
I have loaded an MGE UPS mib and created some monitors onto OpManager 7 and it is working as expected. However it does not show up the monitors in the dashboard section of the UPS page. What names must the monitors be called in order to display the dashboard and graphs for Load, Remaining Time, Power Status, Battery health, etc.? I assume these must have specific monitor names to work. Cheers TC
Passwords Stored in Op Manager 7.0
Hello, I'm wondering how passwords are saved in Op Manager. We are using a higher level account to authenticate against our servers and wondered how secure those passwords were in the Op Manager database. Does the account set in the dashboard of domain controllers need to be a domain admin or would a domain account with limited rights work. Were running a Microsoft Windows 2000 domain with Microsoft Windows 2003 standard servers mixed in as well. We want to ensure that if our op manager server was
Small glitch in closing the approval tab
Hi, Found a tiny glitch in the program If you receive a mail for approval and you follow the link and do your thing, after submitting the approval, you will end up in a webpage stating: Your Decision has been recorded. Thank you for your Co-operation! [ Close ] Now when your press the close link, in IE the tab/page is closed but in FF this does not work. regards, Sandoor
Support Center Request Tab - All Requests not displaying
Hi Folks We use Support Center Plus and when I log in a Support User, with a custom Role as Support_Team_Role, I can no longer see the view of all request previously managed and owned by that user. Now all request are visible under the administrator user (top level) We have been using this user: support successfully until today. Can anyone advise what is the matter. Further information upon request. And yes we have a backup from yesterday. Incidently the reports are also misbeahving as none of the
Request History - Problem with Requester ID
Hi, Not sure if this is by design but I am assuming this is bugged, therefor reporting this as an issue. When you edit a request this is kept in the request history, that is fine. But in case you change the Requester ID from person A to person B, it seems that the history takes the primary key (ID #) rather than the name of the person. This of course makes it hard to track what happened as this information is not accessible in your system and you would have to go into the database to find out the
Contacts Reports
Dear, We are thinking about buying a license for the AdventNet SupportCenter Plus, but first we have some questions i hope you can help us with. 1. Is it possible to also turn 'Reports' on for our customers? So that they can see things like 'Summary Reports' and 'Reports by completed requests' ? If not, will it be possible in the near future? 2. Is it possible for our customers to create categories by themself? The created category should only be visible to the customer who created it, and they should
User updating an assigned Task received error 500
Morning! I've created a Task, and assigned it to a support rep (with general permissions). When he attempts to edit it, he receives an error 500 -- indicating (in the attached TXT file) that he does not have sufficient privileges. Using 6007. Thanks, Matte
Make cursor go to head of email on reply button press
When entering a reply from the request screen, it would be a time saver and a slight improvement in user experience if the cursor could automatically be placed at the top line of the description field, allowing the user to simply start typing the update.
Feature Request - Reporting on Age vs. Life of Cases
Afternoon! Our PO goes through for Support Centre Plus next week, and theres only ONE relatively major thing that is bugging us -- no canned/premade Age vs. Life of Requests reports. This seems like a large omission on the report section, to me... What we'd love to see is a canned report, or one that we can build off of in order to show the Average AGE (how long cases have been in an 'Open' status for), and the Average LIFE (the average amount of time that cases, overall, have been open). I'd rather
Starting / Shutting Down SC+ w/Ubuntu
Hey Hey, We've deployed SC+ in our POC environment on an Ubuntu Server. Has anyone reccomendations on how we should have this integrated with Startup and Shutdown? We're running it on port 80, so it does require root privs...the shutdown is always odd, too -- sh shutdown.sh -S grr. Any thoughts?
SupportCenter Plus integration with LDAP or Active Directory
It has been requested that we look at implementing Support Center Plus. We however require that any new application we set up in the business integrates with our directory service. What integration options exist for SupportCenter Plus and either AD or LDAP? This will be a show stopper. They will not be allowed to buy the software if it cannot integrate with AD or LDAP
Cannot create a single request
HI! We just installed SC+ build 6007 and configured it. When I try to create a new request (logged in as Administrator) and click "save", the request is not created and no error message is displayed on screen. The screen just refreshes... and nothing. The only thing we can see is a small "x" as if some kind of message should be presented at the top of the "Open Requests" section. If I mouse over the x I can read "sdp.requests.hide". That's it. Ideas? Thierry
Hotfix 6010
Hi, The latest hotfix to version 6.0 is now 6010. You can download the latest hotfix from http://www.servicedeskplus.com/service-packs.html Issues fixed in this update : * Server was not getting started after upgrade is fixed Mail us if you face issues with the upgrade. Rgds Karthik ServiceDesk Plus technical support team.
Hotfix 6009
Hi All, Version 6.0 now comes up with another hotfix. The latest build version is 6009. You can download the hotfix from http://www.servicedeskplus.com/service-packs.html Instructions to apply the hotfix is available in the same URL as above. Here is about more than a couple of dozen issues fixed in this hotfix. * Data restore was failing due to presence of ^@ characters in backup files is fixed. * Duplicate entry error was thrown while restoring data is fixed. * \r\n characters where present in
Version 7.0 Beta Release
Hi All, We are here again with an update.... A beta release of version 7.0 has been done and the same is available for download from http://manageengine.adventnet.com/products/service-desk/download-itil.html Features in this release include : Problem Management Change Management Configuration Database Management Have a look at these at our online demo @ http://itildemo.servicedeskplus.com/ Use "demo" as the username and password to login. Post your feedback and suggestions. Rgds Karthik ServiceDesk
AutoPopulate Workstation field during self request
I can't see if this has been asked before, but is there a way that you can have the workstation name be pulled from the computer variable when someone is putting in a request? IE, if a user goes to the self service portion and starts to enter a request, rather than pulling down all the workstations in the company, it keys off of %computername% or something and auto-populates that into the workstation field? That would be really cool if it is even possible.
workstation contract tracking & budget
Is there currently a feature or trick to track workstation as an asset so that we can track all the contract expiration dates and costs to it as well. Most IT departments purchase desktop/workstations and often times purchase maintenance contracts with each system new. We would like to be able report all workstations going out of maintenance and plan for a refresh. Also if there will be an option track maintenance cost for contracts by a specific time period (for example yearly, quarterly, monthly)?
Software deleted from workstation in Service Desk
Hi, On our network we found a computer with software installed that was against our policy. We asked the user to uninstall it. When we did a rescan of the computer, the entire software list for that workstation was deleted from Service Desk. We scanned the workstation several times, and it still says the workstation has no software on it. Does anyone know what's going on? Thanks.
Software deleted from Workstation in ServiceDesk
Hi, On our network we found a computer with software installed that was against our policy. We asked the user to uninstall it. When we did a rescan of the computer, the entire software list for that workstation was deleted from Service Desk. We scanned the workstation several times, and it still says the workstation has no software on it. Does anyone know what's going on? Thanks.
Notification e-mails
Hi, In version 7 Beta when you create incidents and services you can let send notification to the requester. These rules are not adjustable, is it somehow possible in future that we self can do adjustments? Here example what our company is doing; Request of service � Requester creates Service requests � Manager department gets mail to approve this request. � When requests is approved the department who can do this request takes it up. � If Manager not approves the request the requester gets mail
Purchasing additional nodes and explanation of a node
Have just installed the trial version and have run into the 200 node limit but have over 600 assets imported
Technical Support
Im having a problem installing the application. When the part of Unpacking jar files starts, immediatly sends a dialog box with title "Severe" and it says "Error unpacking files". Exiting installation and deleting what was installed. The installation created a log (unpacklog) in the folder of the install with the following text: 'C:\DOCUME~1\appmanager\Local' is not recognized as an internal or external command, operable program or batch file. The server is the following: Intel Xeon CPU 3.40 ghz
Deparment as Required field
Hi, How do I configure SDP so that a "Deparment" is a required field when creating a request? Thanks
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