Windows Services
The ability to see what the startup setting is for a windows service when doing Discovery of the services on a windows device.
only see 2 port instead of all on cisco 800
Hello, When i set snmp on a cisco 800 series, and i rediscover the device i only see 2 ports. when i rediscover the interfaces on the device i see all the ports, but in the router view i only see the 2 ports that where discovered on the first time. in the detailed view i see all the interfaces. what could be the problem? regards sjoerd
Cannot login after restore the database
Hi, After restore of the database, the Services Desk not allow me to login. All the User ID and password that I know have been tried. But it still said "Username and Password is incorrect" Could anyone guide me to fix this issue? Many thanks in advance. Regards, Carmel Lee
Is it possible to suppress or hide unwanted Account fields?
Hi, Is it possible to hide or suppress standard Account fields on the Account details page that are not of interest and won't be used by my organisation? Thanks.
App Mngr & OP Mngr in one box
I rescently install App Mngr in a server with existing OP Mngr. I notice that OP Mngr is not working when App Mngr service is running,any idea on this?
Differnet statistic in IP Group
Netflow displays different statistic in IP Group, between Global View and All Groups from left panel. Why these happen? (see attacheted file for sample)
How to control display order of Account additional fields?
Hi, I am currently evaluating SupportCenter Plus for my company. I would like to know whether it is possible to control the order in which Account additional fields are shown in the Account detail page? Is the order of display simply the order in which you create them in the Account Additional Fields admin section? Or can you get finer control over their placement once they are created? Thanks.
Assets State and Assignment
Hi All, I know the issue with asset state going back to in store on scan is known (it is in the AE forum) but I wanted to put it here for other people who may search. Does this also affect the assignment of the workstations? Even though i have assigned users to the assets, the asset page still shows unassigned. i have auto assigned and even reinstalled the software. Cheers John
reports midweek to midweek
Hello, Our company reporting week runs Thurs-Weds - I haven't found a way to automate report generation because 'last week' will report from Mon-Fri. Is there a way to change this without having to manually set the dates for each report every week? Also - I need to generate seperate reports by 'group'- but the group option is not available through the filter - why is that and can this be done? Running SD 5.5 Thanks
How to disable HTTP access
Hello, I just configured applications manager to use https access. But is it possible to disable http access ? Thank for your reply. B.Regards AN
SD+ 7 Evaluation Copy
I just downloaded and installed SD+ 7 to test and I'm having a few problems with it. 1. When I try and edit a workstation I get the following error. FAILURE :Database exception while updating the Workstation. Please report the problem to the system administrator, with the Error Code - 1,188,577,511,875. 2. Under Relationships - how do you remove one, such as a user. Another Issue here is if the User has a Dept. along with them the dept. shows up not the user in the Used By field. 3. I can't seem
update request problem
I use SDP 7 with build number 7001. When I want to edit a request and update some fields there is a prompt window "processing. Please wait" which appears. This windows stay here and no modification are available. So it's impossible to modify a request. Do you have some explanations or I need make some modifications??
Netflow with a Huawey R2630E
Dear folks, I�m trying to use Netflow on a Huawey R2630E. I search in this forum and found a awnser to use ip netstream export host {hostname|ip_address} 9996, but does not have this command in it. Would someone help me please? TIA Iassa
FBserver is taxing the processor
FBserver and java is making the proccessor zoom at 100% utilization. I have this on a server that has a 1.4 Ghz processor and 4 gig of Ram. We just patched the SQL to the latest security update and it still has not gone down. Can you tell me what we can do to get this to run properly? Thanks, Mark
../mysql/\bin\mysqld-nt:Can't open file: 'comp_eventlog.MYI'
I have confirmed the file exists but it will not open and is logging errors in our Windows 2003 Server application log every 3 minutes EVENT ID: 100 MYSQL Errors Looking online, it appears the database file requires repair - is there a procedure that I can follow ... thank you in advance. Regards Rick
Service Desk Plus Serice Fails
The service for Service Desk Plus Fails after running for a while. Randomly fails. I have set it up to automatically restart the service upon failure, but when this happens it keeps failing. The only thing i have been able to do to get it running again is to reboot the server. It might run for serveral days before giving more of the same issues. I have looked in the event logs and all that is there is everts that say "The ManageEngine ServiceDesk Plus service terminated unexpectedly." That is it...
Firewall Analyzer Instability
Hello, I have Firewall Analyzer recieving logs logs from a pair of Pix 525 Firewalls. The software seems to be receiving data and generating reports but frequently the application just crashes and is no longer accessable until the services restart. Now, this has happened again and we restarted the services and we are missing all the reports. Another problem we are having is that while using the application, after a while in certain sections we just start getting script errors all of a sudden. This
Command line interface
Hi, Great product, and even better support! Many thanks for it. We want to implement PMP into our infrastructure, and for doing so, as well as the CSV import feature (really good), we would need a command line interface for querying/adding passwords. Would it be possible, does it exist? Thanks!
Problem when running a Discovery on a subnet Version 7
Hi all, when I run the discovery for a complate subnet range, Opmanager just does nothing for hours, however when I do it for address range less then 20 it working fine. Is that a limitation of the demo version ?, I have not seen it documented anywhere.
Have to rediscover devices
hi, I have Opmanager7 (7004), and I'm struggling to use this application as a stable environment for monitoring my infrastructure. Can you please help? I have SNMP on my devices on my network. I have various SNMP community strings dependant upon what network the devices are in and who supports the devices. I have created several credentials covering all SNMP strings we use. I have configured the SNMP Parameters to be the most used SNMP string. The Problem... When I discover a device it never seems
CC people in requests
we need the ability to CC people in requests sent through service desk
Request list after 1st month of usage.
1. Work-flow - A child request system would be best. The task system is too limited. 2. The ability to make work-flow templates. 3. Make "Product/Category not for further usage" available at all times. Not only after a delete. 4. Previous and next buttons on the bottom of views. When I am looking at 500 records I don't want to scroll back up to hit next. 5. Make the width of the showRequester() pop-up relative to the column selected for that view. Right now I on get "All - R" before I have to scroll
Software Type
currently there are only 4 options that you can choose, managed, unidentified, exculeded and prohibited, what i would like to see is this to be customizable as we have software that is managed by 3rd party's so i would like to be able to allocate software to these people. many thanks ryan
Error when closing a task
I am using build 6011 of ServiceDesk. When technician wants to close a task that is assigned to him following error appears:
Feature Request: Open support (forum) in new window
When I am using SC+ I go check on a regular base the userforum for new information. The forum screens are opened in the same of SC+. After that I can only get back through restarting SC+ page. Is it possible when we go to a supportlink, the page will be opened in a new window?
Problem after upgrading to 7007
When I upgraded my 6006 version to 6007, my home page has been shrinked. Even I tried deleting browser cache but no success. Have a look at attached screenshot.
Event Analyzer and web service
I have just installed Event Anaylzer on a windows 2003 server. I installed it as a service and data is being collected from other host. My question is how can I keep the web Service running when a users is not logged in. We keep all servers at a log in screen for security. THe only way I can get to the web interface from another PC is to make sure the Server running the Event Anaylzer is logged in and I start the web service. Is there a way to keep the web service running whil not logged in?
Client Connection
I have installed the Support Center Plus on one PC. I cannot connect to it from any other pc. i have tried from the other PC's http://192.168.4.200:8080 but it doesnt shouw anything. any help much appreciated. dan
RE: in depth probe configuration questions
hi everyone i have setup the manage engine service desk and manage engine op manager now my understanding is that you you need a probe software on another computer to probe that network my op manager central can see that probe and the probe has found the pc's on my network but it cant get information off those pc's it keeps coming up with nat user or nat port is wrong. HELP!. have no idea how to setup these features in the probe settings can i put any nat name and password were do i setup nat setting
Printer Cartridges
G'day All, We've had SDP for about two months now, and we're starting to get inventories up and running. But I just wanted to ask if anyone had put printer consumables into SDP, and if so, how do you go about administering the constant incoming and outgoing consumables? In my thinking, we'd put all our current stock in as individual assets, with names like C4096A - 001 (HP LaserJet 2100/2200 black Toner), then when someone needs a new toner, we would allocate an asset to the department or individual.
Notify Technician via SMS and calculate the costs,
Pls support us with 02 issues: 1. Pls show us how to set-up SMS gateway with SD+ 7.0 Enterprise edition. After installed, as my understanding is that SD+ can send SMS to technician based on Notification Rules then he will receive the message on his Mobile Phone. Can he reply the SMS to SD+ Server (2 ways communication) to, for example, close the request? 2. Pls show me the calculation formular of costs of technician, that SD+ use for. Is there anyway to calculate the actual costs, from the time that
Possiable to run SD+ and OM on same system
Hello Support, We installed SD+ and OM on the same machine, but whne I try and have OM talk to SD+ I get this message: Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high Has anyone been able to get them to both run on the same system? Thanks Michael
Schedule AD import
When i activate the Schedule AD import option, at what time (hour) does it start? Is there a way to define a hour?
HTML Generated Reports
we are using sd7 7001 and when we generate a html report the image file comes without an extension and does not show up on the page. For eg: report 40_30_20.html generates an image called 40_30_20 and should be 40_30_20.jpg.
regarding the backup of servicedesk+
Hello, We purchased the ServiceDesk+ 6 a few weeks ago and so far we are pretty happy about it. I setup a task to run backupdata.bat daily. Besides this, do I need to backup other stuff, like the database separately, or this backup is enough? Thank you.
Amending Categories
I need to go through our servicedesk categories and update them, but have encountered a small problem; I want to be able to move a current parent category to be a sub category under another parent category. how can I do this? thanks Peter
SDP 7, request form problem
I have a problem with the request form. When I choose Impact as a 'mandatory' field and 'requester can set' it, if I see the preview all it's ok I can choose an impact for the request. Then when I'm connected like a requester, on the request form the impact fields isn't visible. I have the same problem with the below fields : impact details, urgency, priority. Is it normal or it's encessary to change my configuration? Thanks for your help. Gilles
Categories, Subcategories and Items not visible in Business
I have set up a number of categories, one for each customer. There are a number of subcategories that reflect common issues There are a number of common items that affect all customers. I am trying to set up business rules to automate updating of the Cat/SubCat/Item fields at the time the request is also placed in group and assigned to technician. However, when setting the rules, when I come to choose action, it only shows a small number of the options available - which is hopeless. Please advise
user based access
hi, we r msp, planning to use Application manager Enterprise.7410 build. I could see only few types of user roles. Basically what I need is cust A should not see the Data of Cust B. Is it possible to create users and restrict them not see any of other data accept his. Now operator can see all data. Will u please help me? Regards YAsh
Multiple login details of a user
A feature for getting details of a single AD user who logs in from multiple sessions from different PC Manish
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