Service Desk requirements
All, does anyone know of a website or document which gives someone new in the industry help & assistance setting up a service desk for the first time. i.e. a check list of requirements to be aware of.
i.e. servicedesk software, single point of contact, OLA/SLA etc etc?
Many Thanks,
D
i.e. servicedesk software, single point of contact, OLA/SLA etc etc?
Many Thanks,
D
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kkevin
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