Deleting Database files
I have to continually remove files from program files\adventnet\me\opmanager\mysql\data\opmanagerdb\statsdatax_x_xxxx.*** almost daily in order to continue to get information. After I delete the necessary file, I restart Opmanager and it works fine for awhile. The next morning, I have to delete the file(s) all over again. Will this bug be corrected soon?
PasswordManager Pro 4.8 Released
Hi, We are glad to announce the release of PasswordManager Pro 4.8 (build 4800). We take this opportunity to thank all our customers and users for their feedback and the continued support. Product Website: http://www.passwordmanagerpro.com PMP 4.8 Download: http://www.manageengine.com/products/passwordmanagerpro/download.html Highlights of PMP 4.8 * Support for securely storing different file types such as a license key, digital certificate, document, image etc. in PMP database * Notifications on
IP-Address resolution fails when client uses DHCP
I have some network-printers which use DHCP to get an IP-address. I discovered the printers and OPManager stores them in the database. whenever one of these printers is switched off nad on again, it gets another IP-address from the DHCP-server. But OPManager still uses the old IP-Address to ping the printer. So it does not respond to this address and OPManager thinks the device is down. When I manually ping the printer with OPManager, it responds immediately. So it seems, that the monitoring is done
Can NFA do this ...??
Guys, Please be gentle but this is my first post, so here goes... We have been tasked to monitor our network and generate reports. However, after using NFA 5 we have discovered that it meets most of our requirements but lacks just a couple of items. This is a quick description of our network: It consists of 90 serial devices, connections shared between 180 users utilising 3 x 3700 Cisco Routers. Users connect randomly to the cisco ports to send and receive their data. What we need to log are as follows:
Database connection
I have a dbvisualizer free, and I would like to know how to access the MySQL database. What is the user name, password, database and port number I would use to login? Thanks
System Name
If I change the name of my windosw system do I need to do anything in the oputil software license key to reflect the name change?
migration to new domain name
Hello we will be migrating to a new domain name. What do I need to do or prepare for this change with respect to Service Desk database? thanks.
Watchguard 7.4.1
Hi, How do I go about enabling the export of Watchguard logfiles to the Firewall Analyzer please? As I get the "No firewall is currently exporting log files to the firewall analyzer" on the home page. I have enabled Syslog export to the firewall analyzer already? Do I need to do anything else? Thanks
how to connect 2 cisco firewalls and 1 Cisco VPN concentrato
hi, I configured the 2 FW's and the VPN concentrator to use the syslog server on the firewall analyzer all with port 514 - However now I am not able to distinguish the data within a view - I only see one FW as syslog and don't see the others - Within the license view I only see 1 device altough I've 3 - Any idea ? Regards Stoffel
MYSQL DB Optimizing/Tuning
Hi! I�ve 364 Monitors running on my AM Server 7 Build 7410 professional edition, Load Faktor is 9,5 to 9,7. I know, it�s too much for one server so i�m getting the Enterprise License in future, but it takes some time for the change. But if i�m looking what AM servers most usage is, it�s the mysqld-nt.exe. He works with 4 CPU (on VMware ESX) concurrent 80-90% cpu usage, but memory usage was very less with 400MB the whole server! I�m not an mysqldb professional, but i guess there is some performance
NFA Enterprise Edition 5.4 - Available now!
We are glad to announce the availability of NetFlow Analyzer Enterprise Edition 5.4(Build number 5400). This edition has got the following new features, 1. Supports Cisco� NBAR, J-Flow�, IPFIX� and NetStream� . 2. Advanced application recognition based on IP address in addition to port and protocol. 3. Major performance improvements on the IP group classification engine. 4. Alerting when a link is down or when no flows are being received for more than 10 minutes. For more information please visit
RPC server is unavailable
Hi there, I have a server running windows 2000 SP4. From Opmanager (the same subnet with server), I could not wbemtest to that server, no matter I use the local administrator account or domain administrator account. From that server, I can run wbemtest to itself. And the error message is "win32, RPC server is unavailable". Who can tell me what's the problem? Thanks in advance. Regards, Wang Jun
Fields in Different Templates
I have some users that need more options when placing requests. For example, if the office manager needs me to create a new user, I need to know what department, if I need to build a laptop, what department they will be in, when they will start, etc. Is there a way to create a new request template that shows fields that are not on other request templates?
Label networks other than 'intranet'
Hi, We've got several site-to-site VPNs connected via Cisco 5510s. Traffic between these don't get flagged as VPN, and therefore it's very hard to distinguish between them and normal internet traffic. I tried flagging the networks as Intranet, but then they didn't show up in reports at all. Is there a way to label the other networks so that it's easily distinguished against standard internet traffic ? Or is there a way to get Firewall Analyzer to see it properly as VPN traffic ?
All monitoring Not Available
Dear Apps support team, Availability and health of all server monitor at application manager did not appear (Grey color) after upgrade to 7.4 version. I have restart the application and repair database. Altough I restore the database with RestoreDB.bat "c:/Advennet/ME/Appmanager/...." the problem still there. Anyone got same problem.? thx @mang
Multiple Organizations
I'm wondering if there is a way to essentially have dual organizations within a single organizational instance? I.E. - can I have 2 departments using Service Desk and all it's corresponding features, but be totally blind to each other? That is, without having a second Service Desk install/server? I've tried tinkering with Roles/Departments/Groups and I can't model it to act as a complete system and hidden from the other. If someone could let me know, I'd appreciate it. If you need clarification,
Export Tickets
I want to know if i can export tickets created in Service desk (trial) so i can import them to Support Centre?? Any help would be great Thanks in Advance
Alerts based on Priority or by user (couple questions)
Hello I'm wondering if it's possible to have email/text alerts based on the Priority Level of the ticket request. . Also is it possible to have alerts based on the user (high level executives) that submits a ticket? Along the same lines, I'm wondering how to handle a secretary submitting a ticket "on behalf of" an executive. I doubt our executives will take the time to submit a request, but we will want their secretaries to do it. But the owner of the ticket will get the updates and not the person
Daily mail with diskusage % of our fileservers
Hello, We are using OpManager 6.0 build 6016, and I am looking for a way to have an e-mail sent each morning, reporting me the diskspace usage from our fileservers. These servers are Novell Netware machines. I already got the monitor running, and I also tried to get an alert running that mails me when the disk usage is over 50%. Since the disks are always >75% filled, I thought this might be a way to get me informed about the disk usage at that point. But it only mails once when that limit is exceeded,
Server monitor, windows systems, ping failure
Hello Support, I have a problem with a server monitor for one of our windows 2003 server. The location of our app manager installation is Germany and the controlled server is located in Brazil. After add the monitor to the app manager, the status for the windows system in Brazil is red too often. The monitor page views the message "system is down, Ping test failed" even though the remote system is running and the ping on the dos command line is working. I'm increasing the "times consecutively before
REquire assistance
right i am currently running a central op sever and on probe except the probe is a vmware OS is this possible because the probe installs fine but when it boots up it gets stuck on verify web server what does this mean it wont load up past this point we do run a IIS service
Solaris Disk Utilization
I have two Solaris 9 servers, which opmanager 7 reports the disk utilization of one server at the correct level and the other server is at 100%. They are both at the same OS patch level and they are running the same snmpd.conf files and the same version of net-snmp. Any suggestions?
What resourses are shared to what groups
How do you find out which resources are shared to which users & groups? I'm running 4.7.0 build 4700
Mix up in uploading hotfix patch...
Hi Users, In a terrible mixup, when uploading the hotfix for 6.x version, the full build for 7.x version (7001 build) also got replaced with build 6012 (.EXE and .BIN). Since it is 6.x version, while installing, it will install as Professional edition (and cannot be installed as Enterprise edition). Also it will not contain the features available in 7.0 version. For those who have downloaded the installation .exe / .bin file for ServiceDesk Plus 7.0 between September 5th and September 7th, we request
SD 7 Download Actually SD 6?
I've tried downloading SD 7 multiple times from adventnet onto separate servers. First off, the site says the installer is 36 MB, but the file I get is 33.1. Then I install it and the EULA says it is SD 7 but when I start it it claims to be 6012. Any ideas? David.
Problems showing some pictures
Availability Distribution and Average Availability as example are not showed on the webbrowser. It is just a "red cross" there (like other pictures not showed on websites). I've tested it with different clients. Any clues how to solve thsi problem? Mike Affolter
use e-mail to communicate
In the list of features for ServiceDesk Plus, it is stated that: >>>>> Technician Notes Technicians can add notes to the request to add related information like action taken. <<<<< I understand that it is possible for users to create Requests by e-mail, and the HelpDesk can also send replies/resolutions by e-mail. Is it also possible to technicians to work on Requests entirely by e-mail? We have a large number of part-time consultants who would act as Technicians, who would be hesitant to learn a
Editing the Requester
Evening! We have a slight issue... If you edit the Requestor of a case, the original Requestor is included in any further 'Reply' button hits from the case (within the CC field). This is problematic, as often, we receive Email notifications from either a notification service (built into our app), and we edit it to be a *Person*. Another situation where this occurs for us, is when we receive email notifications from our Answering service -- they send an email detailing the call they received, and
probe authenication key help
i would like to ask a few question on this subject my senerio is central server installed on NOC prob installed on x location lets says we will be creating a new NOC in the same network and will faze out the old NOC with a new NOC or change the location from a server to another server will the probe still point to the new NOC or is there away to re direct the probe to another noc with out re installing it and getting a prob auth key from the central commnad? also i have looked at what ports have
Unable to Start OpManager as a Service
I located a copy of OpManager 6.0 on one of our servers and deleted the installation with the intention of a fresh start. Now after deleteing OpManager I get a constant error that port 80 is already in use (its not that we can find) and that OpManager cannot start as a service.
HP-UX servers problem
Hi, I have recently added true 64 servers to my opmanager7, when i click on the server from server list it opens a page that does not show the graphs of the memory and cpu and disk (that are similar to the clock), but when i click on CPU or Memory or Disk from the performance monitor i see the graph, so how i can configure it to show the graphs?
OpManager 7 -- changing alert level
I set up a threshold alert for disk space on a server. By mistake I left the level of the alert as attention. The alert was triggered, and I realised it should be at the 'Trouble' level. I deleted the alarm, and changed the threshold on the server to create a 'Trouble' alarm. However, no matter what I do the alarm comes back as 'attention'. How do I change the alarm level!
Ticket Life Report
For anyone who wanted it -- we built a report to show ticket lifetime averages (see the last page of the generated report). Cheers SELECT wo.WORKORDERID 'Request ID',wo.CREATEDTIME 'Created Time',wo.COMPLETEDTIME 'Completed Time',wo.TIMESPENTONREQ 'Elapsed Time',std.STATUSNAME 'Request Status' FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
Opmanager 7 -- alert escalation
It appears that 'Attention' alarms can not be escalated. An alarm escalation can be set to run at a given number of minutes. However, that number is only 2 digits -- up to 99 minutes. I would like to escalate "attention' items that are over 24 hours old, and run that escalation once a day. Is there any way to do this?
Business Rule based on day of week
I need to create a business rule based on day of the week. So if a call gets in on wednesday assign it to Technician A, on thursday Technician B Is this possible?
sd6 cann't import user from AD which OU named with Unicode
sd6(build 6011) cann't import user from AD which OU named with Unicode(UTF-8).Cannot find any account. any suggestion?
SSL - URL redirection
We recently applied a SSL certificate to our helpdesk site. However we would like when a user goes to http://helpdesk.blah.blah that they get redirected to the https://helpdesk.blah.blah site. Anyone know how to do this? jdieffenbacher
SMS failure
After activating SD from the trial version the SMS feature quit working. Was originally setup to send an SMS to the head of the department and the main helpdesk person. I have verified, and reset the options on this feature a couple of times now and still messages are not sent when tickets are created. I know this is kind of an odd problem but any insight would be appreciated.
Bug: Survey Email
When a Request Survey is emailed out to the users, the template contains: "Dear $ContactName," When the email is received, the message states: "Dear ContactName," The $ContactName variable is NOT being populated by the registered user. It's coming across as simply, "Contact Name".
sd6 won't start - restore from a scheduled backup?
i found a folder with scheduled backup files, how do you restore back to one of those files?
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