As raised by our helpdesk group who monitors using OpManager.
1. Is there a way an alarm can be escalated from an attention to trouble to critical? 2. Is there a way to attach the notification profile to play sound and be able to hear it even we only use internet explorer of another PC and not monitoring on the server itself? 3. Is there a way to be able to collect daily events? like number of occurrences of an alarm per day. 4. In the reporting graph made by the reports, what does the 95th means?