App Manager 7.3 won't start
When I run startApplicationsManager.sh, it says it cannot connect to MySQL: ./bin/mysqladmin: connect to server at 'localhost' failed error: 'Can't connect to local MySQL server through socket '/opt/AdventNet/ME/AppManager7/working/mysql/mysql.sock' (2)' Check that mysqld is running and that the socket: '/opt/AdventNet/ME/AppManager7/working/mysql/mysql.sock' exists! If I run the working/bin/startMySQL.sh script, then run startApplicationsManager.sh, the only output is "070912 13:35:07 mysqld ended".
Drive Info Report
Hello all, We are trying to generate a custom query report in SDP v7 and we can get all the info we want except the drive info (disk space used). We used the following query for drive info: select SystemInfo.WORKSTATIONID, DriveInfo.FREESPACE from DriveInfo, SystemInfo where SystemInfo.WORKSTATIONID=DriveInfo.WORKSTATIONID Can any1 help? Thanks in advance!
Access permissions
We Needed New Access Levels - Close Requests How I Can Do It ?
Approval process for new users
I have a request for an approval feature, where by for example, HR can create users with the utility, but then a manager finally approves the request before it is created. Does such a feature already exist?
Filters on the reports
In the AD Manager Report Reports. It would be nice to have a filter option. For example on the group memebership report, it would be nice to list all memebers of a group but to filter users whom are member of an other group (IT For example) Eric St-Louis
Check permissions on folders
Love the product ! It would be great if I could check NTFS permissions ( ACL ) on folders without supplying a user name first. My question always is .... Who ( users and groups )has rights on this folder and sub folders. The result should then be exported to Excel. This functionality would really add value to an already great product. Cheers Marc Marc De Neef
HR share the SD+ system
We have used the SD+ system for about a month now and the managers are like the system. They ask me one question: some employees also send request to HR, for example, vacation request, of course this will be a different form with helpdesk. Can this HR request submit through SD+? how can we achieve this? Thank you so much for your help.
User Reports
It would be nice to see last 'n' login times for users
No more menu after upgrade from 6016 to 7010
I did the upgrade from 6016 to 7010. All went fine, no errors, but I now don't have the menu to go to other pages anymore. It's not a problem of my browser (IE6 and IE7), since your Demo does show the menu's for me. Do more people have this bug? And does anyone know what I can do about it? As you can see I am logged in with Admin. This is the user with all rights, so that should't be the problem.
Password notification
Can ADManager Plus email users to let them know that their passwords will soon expire? bmatherne
Feature Request
Need to add the ability to delete a user's home folder when deleting user accounts, otherwise this is a two step process instead of a single process. David Bolton
Russian charset support
Not supported russian charset in import from cvs. vitaliy ponomarenko
No discovered devices showing up
So, I have OpManager 7, and it sees most of my devices on discovery, but when I import them nothing ever shows up in any of the maps or views. The devices show up if I click on "create new business view" but that is it. Ideas?
Opmanager and DeviceExpert
Helow, When I want to see startup or running configuration the error say : Unable to fetch from DeviceExpert. I have install device expert a run server but I can't find option to configure opmanager with DeviceExpert(if there is one?!) Tnx, Roby
Event log rule processing order
In what order does the event log rules process? Here's a scenario: * Rule 1 - Capture all events where the source is "Foo" * Rule 2 - Capture all events where the source is "Foo" and the word "access denied" in the description. If an event comes through with the source "Foo" and the word "access denied", which rule will it trigger? Thanks, Colin
firewall device information - WatchGuard
I was wondering if it was possible to add new device types to the list of devices in OPManager 7? Particularly, we use WatchGuard Firebox firewall systems in our company, but this brand is not listed anywhere in the list of available devices. Is there any way I can add a device type for WatchGuard devices? Or does anyone have this type of device template available I could just have e-mailed to me? Any help would be appreciated.
Wrong time displayed
Hi, I'm evaluating Opmanager (7010 for windows) for my company, and I've met a very annoying problem : all the events are displayed with the wrong time, there's a -7 hours offset for everything. The server where opmanager is installed has correct time and time zone parameter, and I've found this kb article, but the output seems to indicate that java is using the correct time zone (GMT+1) : TimeZone sun.util.calendar.ZoneInfo[id="Europe/Paris",offset=3600000,dstSavings= 3600000,useDaylight=true,transitions=184,lastRule=java.util.SimpleTimeZone[id=Eu
SMS Toolkit
Hi, I would like to know if the SMS Toolkit is available to purchase for the free version of OpManager ? I see in the forum that the SMS sending based on high priority item feature will be decided the scheduled version 7.0 release. Have you any date about the integration of this feature ? Thank you Mathieu
0% CPU Utilization ?
Hello, I just recently installed Applications Manager on Debian, everything runs just fine exept it says 0% CPU Utilization on all boxes, and under each host it says: CPU Utillization: No data available to generate graph. Any ideas on how to fix this? NOTE: The hosts are just a standard SNMP installation
Login as admin Manage AD can manage as Admin Domain ?
I just installed the managed AD trial on windows xp and login to Managed AD as admin (Not domain), when i try create user for domain and reset the administrator password as general user login that has a default security rights ..It;s changed !!! I try to build new Active Directory and it's can reset the administrator password when login as default user using managed AD.. Please help to explain... reg's Asun
Ping Monitor Availability always goes down on Build 7410
Hi Apps Support, We are using Application Manager and successfully patch to build 7410. We are using the Ping Monitor feature on one of the server. Configuration of the ping monitor is successfully. But after a few hours, the AVAILABILITY of the resource always goes down. When I try to ping continously using the command "ping <servername> -t", I can get a reply without any problem. Please advise why the availability of Ping monitor resource goes down wherein it should not because I can get a reply
Multi-value monitors
When using a multi-value monitor like % Processor Utilization which value does the threshold alert based off of? For example, CPU0 and CPU1 are two CPUs, the first one running at 58%, the second at 78%. If the monitor has a threshold of 70% does it trigger? Will the second value rearm when it hits the rearm value? The graph on the main page is a bit misleading in that it only shows the last processor in the collection (CPU1 in this case). Thanks, Colin
Display all interfaces on page
Is there a way I can click on my routers page and view graphs for all interfaces instead of the number. Or could i also create a custom page with just graphs. Something like an interface summary
Sorting On UDF columns has corrupted my Changes view
We added some user defined fileds to the changes screen and added them into the view list of changes. When we went to sort by this column the screen crashed. Now when I go into the changes screen inview list mode, it is blank. I've tried deleting my cookies and temp internet file to no avail. Susspect it must be a record in the database. Can anybody point me to how to get my view back. Many thanks
login details not saving
Since the upgrade to version 6 build 6011, even though a user clicks "keep me logged in" on the login screen their username and password does not get remembered... has this feature been removed because it was always their in previous versions....
SD+ 7 upgrade from Std to Ent
I have been told that I could start with SD+ 7 version standard and upgrade later to Entreprise. I didn't find any technical information on this. Perhaps is it as simple as changing the licence number from standard to entreprise to unlock the features ? On the other hand, is a downgrade possible ?
Report on "responded date"
Hi I would like to do a report on all request with status Open or On Hold where the technician hasn�t responded yet (responded date = NULL). I would also like a report showing all requests (Open or On hold) and the latest respond date (if any). Thanks, Sandra
IE Polish language problem,
Hi There is a problem In IE 6&7 when trying to enter text with polish letters with combination left "alt+l"(L) and "alt+e" cursor goes in position justify left and justify center instead of entering proper letter. (in firefox everything is fine) sdesk ver 6012 regards bart
Images attachment in Inventory
Hi, we need to keep a photo of all the servers we maintain, and we'd like to insert it into the appropriate records. Do you plan to add a binary field to keep track of this information ? Thanks
Auto Assign Site to Asset when scanning/ add site to forms
I would like to see the ability to add SITE to all forms as an entry field , I can do it via a custom field , but then I would have to set up a custom field (location) in the request form , Asset form , workstation form , etc .. and then have to make updates to all those lists .. Plus all reports etc would have to be created to look at these fields . Additionally , you could auto-populate the site field when doing a network scan , if you could assign an IP range to each site . ps in V7 the Site page
Creating a View filter for requests w/Custom Fields
Evening, We've created a few custom fields within the 'Accounts' section (ie. ShortCustomerName), and would like to have that field included in the available options, when creating a filter for viewing cases.
Request showing filter
In request list page, there is a fliter menu, so one can see only open requests, only closed, only pending , only........but one cannot see requests sorted by status that were added by administrator. For example, I made a status "Paid", without timer, and status "Dismissed" without timer, but in request page in showing list I cannot see those entries, so if I want to see requests that were dismissed, I have to choose "All request" and then look for what I want.
Import accounts/contacts problem
I can't get the import of contacts to work correctly. I have two CSV files. One for accounts and one for contacts. I can import the accounts file without problem. All accounts are imported correctly. I then import the contacts. The only field mapped in the account import section is Account Name and then the rest are all contact fields. Even though these are only contact records, all account records display a status of "Overwritten Records" after the import. When I look at the account records, all
Service Desk changeover to Support Centre
We have installed and used the Service desk trial, but, we have decided to purchase to Support Centre pack. Can this be upgraded / merged to Support centre WITHOUT losing setup and tickets?? Thanks in Advance
SupportCenter V 6 Latest Download today - 09.09.2007
We cannot click on the remove login details on the main page - it gives us an error on line 50 char 3 Object doesnt support this property or method. Code 0 Any ideas?
Is there a way to assign a ticket to more then 1 person?
It would be beneficial for use to be able to assign a ticket to a support agent and a developer. Or a developer and a development lead person etc� I don't see an option to designate sending notifications to additional personnel on tickets in SC. Q: Is there a way to send notifications to people other then the single owner of a ticket? Within a ticket I would think there would be additional fields for notification both internally (support reps) and externally (incase the customer has additional personnel
Backup problem
Greetings I have fallowing problem during backup : Please wait ! backup in Progress................... 0-----------------------50------------------------100(%) ===================================java.io.IOException: No such file or director y at java.io.FileOutputStream.writeBytes(Native Method) at java.io.FileOutputStream.write(Unknown Source) at sun.nio.cs.StreamEncoder$CharsetSE.writeBytes(Unknown Source) at sun.nio.cs.StreamEncoder$CharsetSE.implWrite(Unknown Source) at sun.nio.cs.StreamEncoder.write(Unknown
Seeking Feedback on Performance as Case Volumes Grow
Hi, I am evaluating SupportCenter for my company. I am interested in getting the user community's feedback on their experience with how SupportCenter performs as case volumes grow over time. I would also be interested in understanding how well the Request details section performs for long running requests that contain many email entries. Thanks.
Is there a way to automate sending a forgotten password?
Seems like that is a basic customer "self help" tool Thanks - BB
Creating a User\Manager Approval Workflow for Reqeusts
Has anyone set up Service desk to be able to take an incoming request from a user, by rules then assign the requests approval to say a manager as part of the workflow, and then foward the request on to the helpdesk queue?
Next Page