Feature Request: Requests generate link to ticket
It would be good if when a user logs a request, one of the fields that could be included in the reply was something like $WebPortalLink that provided a direct link to view the details and updates of the request without needing to log in.
This would allow the user to monitor the status of their issue without needing a logon accout to Support Center (this is something our users complain about a lot as they already have a lot of accounts with a lot of different systems).
The URL to it should be encrypted somewhat to prevent anyone from just feeding in the ID in order to view any request.
This would allow the user to monitor the status of their issue without needing a logon accout to Support Center (this is something our users complain about a lot as they already have a lot of accounts with a lot of different systems).
The URL to it should be encrypted somewhat to prevent anyone from just feeding in the ID in order to view any request.