Integrating third-party ssl certificate with SD+
Hi, I have been using SD+ for sometime. I am facing problem in integrating third-party ssl certificate with SD+, even though I follow the below steps : Following commands are to be executed from the command prompt, changing the directory to <ServiceDesk_Home>\jre\bin (ServiceDesk_Home will be commonly C:\AdventNet\ME\ServiceDesk) Step 1 : keytool -genkey -alias <your_alias_name>[Domain Name] -keyalg RSA -keystore <your_keystore_filename>[sdp.keystore] Step 2 : keytool -certreq -keyalg RSA -alias
Problems updating logged request.
Hi I'm running version 7 of SD+ and when I update/make changes to anything on a logged request the 'processing....please wait' stays on screen and nothing else happens. The only way for me to update a logged request is by selecting the check box then edit details buttons. I've tried this in both IE7 and Firefox Any help would be appreciated
multi language support
When I tried version 6 of ServiceDesk Plus I was able to set the language in Dutch. When ServiceDesk Plus version 7 came out I decided to try out this version before making a decision to purchase the product. Installation went Ok and I testing the application is going well. Only that I can't seem to set the language anymore. Is this because I am using a trial version? Is the Dutch language available after I buy the product and enter a licence key? Any information is welcome
Need to download SDP6 where?
Hi Our license has expired, we where not expecting it and want to look at other products. The only problem is we need to get the data out of SDP6 can anyone suggest how we can either get a temporary license or where can we locate a copy of SDP6 so I can install it as trial copy the db print our data then uninstall it? Thanks, David
service desk workstation addition?
i have some workstations that do not belong to any domain or workgroup. how can i scan them ?
Report on "responded date"
Hi I would like to do a report on all requests with status Open or On hold with no responded date. I would also like to do a report with all requests (open and on hold) that shows the latest responded date (if responded at all) Could that be solved? Thanks, Sandra Abrahamson
ServiceDesk Plus & Lotus Notes
The company i work for is interested in ServiceDesk Plus but have a number of obstacles that I need to know if we can overcome: 1. Our current helpdesk solution is using a Lotus Notes database which links in to another Lotus Notes database with a list of all of our users and their relevant contact details. We still want to use this database as a central respository for all our user contact details, is it possible for ServiceDesk Plus to query this database instead of looking at AD or having its Database?
Integrating Servicedesk with Serena PVCS and Mercury QC
Can ServiceDesk Plus integrate with Serena PVCS and Mercury Quality Center?
Need a report that shows calls by time of day
Hello, I need a report that will show my the number of calls we took for a specific hour. Example: 2 cals between 8-9, 6 calls between 9-10, etc. I need it for all day and our Service Desk is open from 0730 to 2300. Any help from anyone would be great!
Associate Manual Users with AD users
Hello all, we have ServiceDesk Plus 7 Professional Edition and here's the scenario: Currently we have an NT domain, meaning i will have to add manual users to the ServiceDesk Requester list. The migration process to a 2003 Domain will happen sooner or later and i was wondering if it is possible to associate the users that im creating to the users that will be imported in the future from AD? For eg: User ABCD is added manually and opens several tickets and has history and stats related to him. Later,
Presumed unhandled failure during scanning
Hi all, We're having some trouble scanning the assets of certain machines using SD+ 7.0.0. Whilst the scan on the machines appears to complete, no changes are reported and the date/status of the last scan on that machine is never updated. I assume this means there's an unhandled exception somewhere. Whilst this is a bug in SD+, it'd be interesting to know if there's anything we can do to get these machines scanned. Thanks
AD import stuck at 0%
My initial import went well but any manual i have tried after gets stuck at 0%. :cry: Has anyone else encountered this problem?
Global Request Filter Problem
Hi, I'd like to be able to create a global filter using the criteria (below). however because the custom filter screen doesn't have the option to select "assigned to me" or "my groups" it would be in practical to roll this out. Please can you advise how to create this. Filter: Open Tickets assigned to me or Unassigned Open Tickets in my groups. Thanks
Cannot Restart the Probe
When i want to restart the Probe it generates the following events in the windows eventlog: Event Type: Error Event Source: Apache Service Event Category: None Event ID: 3299 Date: 12.09.2007 Time: 14:51:34 User: N/A Computer: Description: The Apache service named reported the following error: >>> Can't find the workers file specified . Event Type: Error Event Source: Apache Service Event Category: None Event ID: 3299 Date: 12.09.2007 Time: 14:51:34 User: N/A Computer: Description: The Apache service
OpManager 6 > 7 upgrade
Hi, I'm sure you're getting bugged about this all the time now, but is the OpManager upgrade patch from 6 to 7, still due for August 20? Thanks
monitoring logins
Hi, I'm wondering is there a way to monitor fail rdp, or ftp logins attempts using opmanager or other AdvantNet products ?
Disposal of Assets
Hi, Is there a way to mark an asset as "disposed" instead of deleting it from the asset list? We'd like to be able to run reports on disposed assets. Mike Dorval
Suggested New Features - does anyone else agree?
Hi, I have some feature requests - I'd be grateful if people reading this post could reply to confirm they also have an interest in these features. App Manager support - if you've already got these on the timescales then please advise roughly when they're expected for release: 1. Time profiles for thresholds. - As an example, between 8am and 6pm our threshold for URL response times is 500ms. Between 6pm and 8am our overnight jobs run so we expect the threshold to increase to 5000ms. Without being
DiskSpace using SNMP API
Hi, I have started using Java SNMP API recently. I m struggling getting the disk usage and virtual memory. Probably I am not able to get the correct OID for that. Any support will be highly appreciated. Thanks in advance. Indrajoy
MYSQL stops frequently ! Why ?
We are on SD+ build 6006. For 3 days, our MYSQL DB stops frequently (= after some minutes) and nobody can work with SD+. Without having to stop SD+ server, starting the DB again (with the startdb.bat file) is sufficient to work again ... for some minutes. I'm not a mysql specialist. Could it be a capacity issue (we are now working with SD+ for 7 months) ? If yes what should I control and where ? Note : our windows server 2003 is very clean and has no capacity issue. Who can help me ?
How to fetch mail on Exchange 2003
The mail fetching function only support POP and IMAP, but my Exhcange does not support those two ways. Is there any other way to fetch mail on my Exchagne server
Importing single users from AD
Is there a way to import only selected users from AD instead of the entire list. We have over 2000 user but only have 30 that have requester status. It is a pain to have to import everyone then remove the ones we don't want. Any advice? Thanks
Quick Clarification on the Technician Licensing
When you can purchase either a 2 or 5 technician license, does this mean that only 2 or 5 technicians can be logged in at the same time, or does it mean that only 2 or 5 unique technicians can be in the technician user group? In other words, if we have 4 technicians that will NOT be accessing at the same time do we need a 5 technician license? Thanks
Importing French Canadian names from AD
Version 6.0.0 Build 6011 MS SQL backend We recently integrated our Canadian users into SD+ but for any users who have "non-standard" characters in their name like "�ric" (or any letter with an accent marking) don't import from AD at all and seem to show up as failed records during the import. Is there a setting in SD+ I can change to recognize those users?
Online purchase differences
Hi Guys, What is the difference in the online store between the two products below (Apart from the cost) ServiceDesk Plus Enterprise Edition - ($2,995) AND ServiceDesk Plus Enterprise Edition - ML ($3,595) Cheers Brett
Traps with OID untraslated
Hi. I'm getting traps from routers and switches like this: Interface down : ifIndex: 3, ifDescr: FastEthernet0/1/0, ifType: 6, .1.3.6.1.4.1.9.2.2.1.1.20.3: down I have loaded the corresponding MIB (OLD-CISCO-INTERFACES-MIB), and when i get this value from the mib browser, it is translated correctly. I don't want to see the OID in the alarm (i need readable text). There is any solution? Regards, Andres
Linking Devices using more than one interface
We have several devices which have more that one interface linked to a switch. We want to view this in a business view but when we try a message state that we have already linked these devices. Is there a work around or a fix? Mark
SD+ 7 - SSL support?
Can someone tell me if SD+ 7 supports SSL for the incoming and outgoing mail servers? Thanks! Thierry
Snapshot for CPU, Memory and Disk Utilization problem for NT
Hi, Why the snapshot for CPU, Memory and Disk utilization not working for NT 4 Server? Windows 2000 and 2003 is working well. Anyone able to resolve this problem? regards, Derrick
Report timing problem
Is it possible to set the auto-reporting function as 3hrs per one, not every hr / daily!
error after updating to msp 6005
after i updated the central and restarted the probes i get the following message on one probe: Exception in thread "main" java.lang.NoClassDefFoundError: com/adventnet/management/log/LogUser Ffor detailed error view error.tx file that i attached. I restarted the server, but the problem is the same.
Database Backup
I am running the database backup script. How much of the database is actually going to be compressed. My database is about 60GB. Any idea how long this will take? And does the eventlog analyzer always have to be down when doing this backup? I want to do the upgrade to Build 4030, the instructions recommend that I backup the database, but I have a feeling this is going to take a really long time. Can I stop the backup database task right now, without causing any issue? It looks like it is only doing
Help with user creation
I was trying to create a user, using a template I put together and when I went to creaet it I got this message back in my browser; HTTP Status 500 - Dispatch[/UserManagement] to method createUser returned an exception -------------------------------------------------------------------------------- type Status report message Dispatch[/UserManagement] to method createUser returned an exception description The server encountered an internal error (Dispatch[/UserManagement] to method createUser returned
SQL Table: dbo.WorkOrder
How can I convert the integer date/time values cotained in dbo.WorkOrder columns: CREATEDTIME, DUEBYTIME, and COMPLETEDTIME? I am working on creating a new intranet/sharepoint site for one of our clients that will display Open Workorder's, using the following SQL Statement: SELECT [WORKORDERID] , [CREATEDBYID] , [CREATEDTIME] , [DUEBYTIME] , [COMPLETEDTIME] , [TITLE] FROM [WorkOrder] WHERE [REQUESTERID] = 606 AND [COMPLETEDTIME] = 0 This returns the correct work orders "open" by requester ID, however
NOT ABLE TO SEE THE INTERFACES
Hi, i have installed the OpManager and configured four 6500 series switches. But iam not able to view the interface on the window. Can any one guide me to do this task.
Output file in Application Manager
Hi, I have a requirement, where I need to trigger a mail if a file stays in a folder for more than 10 minutes. Is this possible in Application Manager? Thanks and Regrads, Seeta.
Output file in Application Manager
Hi, I am using Application Manager for running .bat file at regular intervals. It's working fine. In the output settings, I have a mentioned a file as output file. Though all the settings are properly done and passing values as arguments, I am unable to get anything in the output file. Could you help me in this regard? Thanks and Regrads, Seeta.
Notifications Granularity
The ability to have more information included in notifications. The ability to parse trap information rather than including the entire trap information in each notification.
ManageEngine Firewall Analyzer SP 3 (Build 4030) Released!
We are happy to announce the availability of ManageEngine Firewall Analyzer Service Pack 3 (Build 4030). To get the complete build (4030) follow the below URL. http://manageengine.adventnet.com/products/firewall/download.html Customers using earlier build of Firewall Analyzer, please download the Service Pack 3 from the below URL. Please follow the instructions before applying the service pack. http://manageengine.adventnet.com/products/firewall/service-packs.html Listed below are the feature enhancements,
CSV Import for Global Environment
I requested the CSV import feature for switch port mapper. I would like to see the same feature applied the Global Environment for adding Devices and Subnets.
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