Ability for technicians to use Global View
Could it be set up so we can allow technicians to view the Global View tab that currently only administrators can see?
The technicians tend to look into other people�s tickets to assist and to be more proactive, and the global view would be extremely helpful.
But we do not want to give all the technicians full administrator access.
Andre
The technicians tend to look into other people�s tickets to assist and to be more proactive, and the global view would be extremely helpful.
But we do not want to give all the technicians full administrator access.
Andre