Update Release Frustration
Dear Adventnet, I'm sure that this has been mentioned before and think that I speak for many people who have version 6 and are wanting to upgrade to version 7 however there is still no upgrade path. Not even a beta. How can you release a new version on the 9th August and we are now at the 18th September and still nothing but "It will be here soon". We are loyal and paying customers why is this taking so long for this upgrade to happen? I understand that the new version may have had some bugs and
Issues scanning for Devices on Opmanager 7
I'm having issues scanning for devices, if I search for any more than 20 ip's I get a heap load of these errors in the event log and the next page to import the devices doesn't show up. After this I am not able to import any devices unless I do it by Add Device. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 21/06/2007 Time: 14:58:40 User: N/A Computer: HELPDESK2 Description: The Netgroup Packet Filter service failed to start due to the following
Request - Additional Fields
Hi, I am using the "Request - Additional Fields" from within Helpdesk Customizer. I have a field called "Type of Request" which I complete, but if I edit the ticket using the Edit button, the value witch I gave earlier dissapears. It only affects this field as I am using other fields in witch the value remains. Can this issue be corrected? Thanks.
Service Desk fails to start
Hi, new install of everything. app server: w2k3 R2 STD x64 DB Server: w2k3 R2 STF x86 get the errors below in eventlog when trying to start: There may be a configuration problem: please check the logs. and There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up.
ADDING/UPGRDING ACCOUNTS
MY SYSTEM ONLY ALLOW ME TO HAVE A MAX OF 25 ACCOUNTS, HOW DO I ADD /APPLY TO GET SAY 100 ACCOUNTS ?. TKS
URL monitor - random list order
When recreating all our monitors in version 7 (the upgrade from 6 was not available at the time) I specifically added the URL's in alphabetical order. The problem I found was that OpManager seemed to insert each URL in a random position in the list after I created it. This was EXTREMELY frustrating as it took many hours to create and test each of the URLs only to find they were "jumbled up" ! I need to be able to modify the list so that it is alphabetical. please advise how this can be done. Many
Requesters name messed up
I held back on 6008 up until yesterday, then, I guess I was bored, I upgraded to 6012. Since then, when I import my AD users their names and login names both match instead of using the display name like it used to be in 6008. What am I doing wrong? Help would be appreciated on this issue. thx John E C
Encodinf problem in ServiceDeskPlus 7.0
There is a problem with encoding, for example, - russian, in SD 7 when creating a new record in Impact, Urgency, CAB sections (in Admin module). So, its happened in all new for v.7 modules. Old sections (for example, Status, Level, etc) works fine.
Load in frame
Can someone help me out please. We want to load the servicedesk page in a html frame. We created a index.htm with the following code: html> <head> <title>AM ICT</title> </head> <frameset FRAMEBORDER=NO FRAMESPACING=0 BORDER=0 rows="40,*"> <frame src="top.html" name="topframe" noresize scrolling="no" ALIGN=TOP> <frame src="http://se46006:8002/HomePage.do" name="bottom frame" scrolling="yes"> </frameset> <noframes> frames not supported </noframes> </html> Problem is that this works, until you click
Operating system licenses
How can I find out that I have operating system license violation when operating system are not listed in installed software list on workstation?
DBrepair - Failure CRITICAL ISSUE
I can't access OpManager and I get the ops run dbrepair message at the logon screen. I have done this and it has had no effect. We have just purchased the licence fee so this is very very annoying. I am unable to complete critical reports and if the tables are corrupt I would guess I am also losing data. I need to resolve this ASAP Mark
Upgrade 5.5 to 6 and lost data
Hello ... I upgraded 5.5 to v 6001 and I lost all of my historical data ... how can I get access to my history???? When I select a time and date range prior tp the update I get a message that no data is present.
unable to load logon page
Netflow is not allowing me to logon - restarted the server - ten mins later it came back again but v slow - now can't access again. Please help.
unable to load logon page
unable to load netflow analyzer login page - rebooted the server - still couldn't . ten mins later i could load - but now it has stopped working again. Please help.
No Custom reports for business views
I would like to have a report that shows response times for ALL devices within a business view as well as availability, I have looked into the reports and custom reports and can't seem to find or create this? Regards mark
Sort the oder monitors are displayed in Device Snapshot
is it possible to sort the order the monitors for a device in snapshot view are displayed? We have several devices where we added new monitors after days and the newly added monitors belongs to other existing monitors but the new one is displayed at the end of the list.... Kind of sort-function would be nice... Regards Jenson
How to Configure Switches to raise an alarm
Hello all, if i add a switch to OpManager then after the first poll there is a alarm for that device, that several ports are down. That's true :-) This Ports are not connected anywhere up to now. Our goal is: We want to be alarmed as soon as a port changes it's connect-State. Right now there is always an alarm and if we clear the alarm after next poll it's there again. If i unmanage the ports we don't use today then i will never be informed by OpManager if someone connects a device to one of this
Technical Support
When I start the ManageEngine� Applications Manager 7 [version], it does not start and I received the following error in the logs. It was surprising since I have admin rights on my system and second point is that I am able to create database using the same command manually. OS: Windows <------- ERROR -----------------> Mon May 14 22:46:40 PDT 2007 : Exception while executing mysqladmin command to create database. Please check the executable and permissions java.io.IOException: CreateProcess: C:\Program
sendig survey
Hello!!! I try to obtain SLA from my clients, but ... Preview of survey settings looks great all the question, the level of satisfaction, etc. but when the system send the mail requesting the survey, just appears the lines input on settings, but not the questions. We migrate from 5010 to 6010 version, please help us
AD not sync
All, when i try to import the user from AD after giving the required information the following error Occurred. "Unknown username or wrong password given to enumerate the Workstations in the Domain" please help me out in this regard. Thanks
missing domain
i can't receive mail from the opmager on my account their is a message appear when i checked on the mail server setting that the domain is missing despite that i have checked on the domain and the port and they are working properly
HTTPS
Hi, How do i setup support cetnre to use SSL? Cheers
Can't Delete Requests
Morning! Since applying 6007, I can't seem to delete Requests. I simply get a message stating that the Delete Failed.... Has that functionality changed?
Linking Requests to Purchase Orders
Good Morning, Is there a way to link a request to a purchase order. IE Client logs a request that pc is so slow etc, it transpires that the pc is faulty and needs to be replaced and a purchase order is created, it would be nice to be able to link the two, so that the client can see some progress on the PO without having to look at the detail of the PO e.g costing etc. please let me know if this is possible or if there is some other solution. thank you Warren
Build 6011 Slow?
We recently updated to build 6011 from build 6008, and the web-page loading seems a lot slower. Is anyone else experiencing this?
Server of ServiceDesk is always blocking
Hi, The computer where i have Service Desk, version 7 build 7001 professional, is blocking constantly, and I can only resolve the problem by restarting the server. Can you tell me where are the log files that allow to troubleshoot the problem? Thanks
ServiceDesk Service Stops
I have installed ServiceDesk Plus 7.0, when I start the service I noticed that the ServiceDesk load screen stops after the loading Server Container completes. When I check the services it shows that the service stopped. Any one have any fixes? Thanks!
SD+ 7 Hotfix
Is there a place that hot fixes for SD 7 are or will be located? I found 7001 digging through the forums. Was wondering if there is a dedicated download link that we could check to see when new one are out so we don't have to dig through hundreds of posts. I think it would be better to have a separate SD6 and SD7 site / forums.
frustration with forum
usually it's just slow and times out with page not found. today it is only displaying page 1 of 180. page 2 and beyond show no entrys
Description in New Request auto formats on Add Request
Hi, Can you advise how to turn off the Auto Format in the Description Field? When you paste in some script, say some SQL Code, it looks OK and the format and lay out is the same as where you Cut it from. Once you have clicked the Add Request button the Content of the Description has been reformated and lines of text can have moved around. See Example: Cut this{ Hi could the following SQL please be run against the live DB: UPDATE case_detail SET hcd_display = 1 where hcd_case_id IN (########) declare
Russian symbols in SDP 7.0
Russian symbols in SDP 7.0 are not visible
Multiple Requesters
Hello all... I have a situation that comes up every once and a while where multiple people all have the same issue... thus they all want notified when the issue is fixed... is there a way to select multiple requesters for a single ticket?
Import user from CSV file - login/password not set
Hi I need to import 600+ requestors from a CSV file into SDPlus 7. The login and password fields are not populating and remain blank. This worked in SDPlus 6 from the same CSV file. How do I set the login and passwords for these users? I do not want to have to set these manually! Cheers Tim
Print / Export category list
It would be really nice to be able to see the list in its complete form as we are setting up our category / sub / item structure. Does anyone know if this can be done? I know you can click the tree view, but its a pretty small view and there are no "expand all" options or anything like that. Thanks!
Importing MIBs for Barracuda Spam Firewall
Hi All, I have the attached MIBs from Barracuda Networks, this is not however in any importable format for OpManager. Does anyone know how to re-format this file or can tell me how to re-format so that I can then import it into OpManager? Regards, BlueFire
Computer Names ( Scanning )
Hi SDP Team, Wonder if you could help advise us please. We are a large school, with lots of IT Equipment..... lets say for example: 750 x Tablet PC's 180 x Student Laptops 150 x Staff Laptops 600 x Desktop PC's And to add to this, we have just re-located buildings too... and so all the room names/numbers have changed too... Old Art PC Name R65-01 New Art PC Name B1F166-01 We havent finished renaming all the PCs to have the correct name yet. But was wondering what is the best step to do to make sure
Questions about setting up Service Desk Plus
I'm looking at purchasing ServiceDesk Plus and have a few questions: 1. If I install on a Linux platform can I still sync with AD(Active Directory)? 2. What do you recommend for exporting old data from an old help desk program (database mysql) to import into new database for ServiceDeskPlus on MSSQL? Cheers*
Adding unscanned software manually
Hi, Does anyone know if it's possible to add un-unused/scanned software manually into Software Licences (with serial numbers)? We have a number of software licences that we would like to store for future use rather than keeping them on an excel sheet! Cheers, Steve
Sort order for Holiday List
Is it possible in a future update to implement a sort order for the holiday list? I'm currently inputting all the public holidays for the next few years, and there isnt a way to sort them by date. So if i miss a holiday, and enter it after i've entered additional dates, the holiday dates are now out of order. Its slighty anal i know Cheers.
Configuring notification profile details OP 7
I've setup OP 7 and it seems to be working fine. Bit slower but fine. I've integrated OPManager & Service Desk so after OP Manager detects certain issues I want monitored it will autocreate a ticket for me to work on. The problem is I can't configure the profile details at all either when setting up the profile or after it's been created. I am receiving service desk tickets from OPManager - but they are not assigning to a tech or category which is what I really want. If I'm using IE 6 and try to
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