Install on W2K3 Server IIS6 SQL Express 2005 Not Working
I am trying to get SupportCenter Plus installed on W2K3 Server SP2, IIS6 and SQL Express 2005. The isntaller runs fine but does not appear to be creating a database in MSSQL. When I run the Web Client it opens FireFox browser (default) and attempts to connect to http://localhost:1/ which fails. I also try this URL in IE. The instructions for installing in this configuration in the Admin Guide are not clear with respect to requirements. I called support yesterday and asked if MSSQL had to be installed
Problem with temp files (report)
Hello, I have a problem with one of my report : When I execute the report, they have a lot of temp files (virt*) directly in the /reports folder... Yesterday, we deleted 3 800 000 files... Can you help me??? Thank!
clicking UPDATE button in Request Detail editing hangs
Clicking UPDATE button upon editing existing request in Request Details hangs, or maybe it is aborting. Yellow popup Processing. Please Wait.. with spinning icon occurs. Browser progress bar advances to about 33% and no further. Browser spinning "busy" icon on IE7 tab flashes only, then returns to SD+ logo. Browser status line shows "handle Response called. http://[servername]/framework/html/blank.html". There are no scripting error warnings from the browser. Pressing escape to halt browser indeed
Error on page
From time to time I get an error (ending with blank.html) when trying to enter a resolution and close a request. Irritating.
UPDATE of edited Request hangs
Test requests are being submitted successfully by myself, an administrator. I then edit a stored request, and press the UPDATE button. The browser status line says: "handle Response called.http://[ourservername]/framework/html/blank.html" The browser progress bar moves to about 25%. The pale yellow popup says Processing. Please Wait.. with spinning icon. It never progresses any further in 10+ minutes. Tried multiple times with same results. Tried other test requests with the same results. Help. Build
Application is crashed after restore from SQL SDP Database
Hello Servicedesk, we have a Big Problem with SDP6 Build "6012". We have changed at 18.09.2007 the Domainadmin password on all servers. The application SDP is to the time still running without problems. At sunday (22.09.2007) is the database and application crashed. The SDP server is a W2003 system include SP2 and the database is running of a different server (MS SQL 2005). The backup sequenz from SDP6 is daily at 23.00 CET. Our Servicedesk call me with a problem with the SDP6 at 22.09.2007. A restore
Everything is a Workstation
I have been trying for months now to add devices that are not workstations. If I go to a link to add a router manually I get the error: FAILURE :Problem while performing the operation. Please report the problem to the system administrator, with the Error Code - 1,190,891,609,692. THose items that are servers are still classified as Workstations, even though they are clearly servers: Operating System : Microsoft(R) Windows(R) Server 2003, Standard Edition I need to properly enumerate all of my assets
OpManager v7 questions
As raised by our helpdesk group who monitors using OpManager. 1. Is there a way an alarm can be escalated from an attention to trouble to critical? 2. Is there a way to attach the notification profile to play sound and be able to hear it even we only use internet explorer of another PC and not monitoring on the server itself? 3. Is there a way to be able to collect daily events? like number of occurrences of an alarm per day. 4. In the reporting graph made by the reports, what does the 95th means?
Op Manager 7 / Cisco Catalyst Alarm problem
I am getting the following alarm on Op Manager 7 relating to errors on a Cisco port: -- Errors rate for Port GigabitEthernet6/40 is 4.042%, threshold value for this monitor is 1% -- When I try to clear the alarm, I get the following error: -- webclient.fault.alarm.clear.status.failure -- When I try to delete the alarm, I get the following error: -- Problem in deleting alarm! -- This is a big problem, because I am unable to clear the "Trouble" status for this switch, therefore I cannot use a Notification
Resource details being removed after a domain scan
Hi, I seem to have issues with Cost / Vendor / Acquisition Data & Expiry Date information being removed after scanning the domain. Last week I entered all this information manually so I could keep track of the age of equipment etc. After running a scan the information has disappeared?? Also, when I try to change the equipment to 'in use' it seems to move that back to 'in store'. Any advice would be great as I need to provide a report to the Board based on our laptop status Kind Regards Neil
Some interfaces can't be shown or added
Hi, On one of my Cisco Catalyst 2950-24SX after discovery I can see only 15 interfaces of 24. Rest of them present after re-discovery but can't be added. After query: update MetaTable set ENDTIME=UNIX_TIMESTAMP(NOW()) where lookuptablename = 'ifraw' and endtime=-1; 16th interface was added but not more. I reapplied query above again and again but no sucess Moreover in Metatable field with lookuptablename = 'ifraw' and endtime=-1 appears again. Please help
How to customise events !
Hi, How i can customize in opmanager for some events not to read or grap all the critical error .. or not to show or display as error on opmanager screen... For ex. I have print server connect to one of server, when ever any failure in print for one user report as error, which i can ignore. Similaly for the account lockout..., which i don't want to display on opmanager... Regards
Converted to MSSQL Today now big problems
Hi Guys, I converted from mysql to mssql today. I think I did something wrong after a reboot the service desk data was reset to a default install. I have a backup but I have to use it I will lose a little data. I think the data is in the mysql database in its entirty how can I get that data into my new install. I also was planning to migrate to sd+7 enterprise from service desk +6. I called and support told me to do a backup then upgrade to the new version. Then restore the backup will this work.
Network map or business view
OpManager by default creates network map for routers and all connected networks. But I need to see links between switches and other network devices. As I understand I need to use Business View for this purposes. Is it possible to automate links location or I must draw them manually? Manual drawing is sophisticated because I have a quite large network. And I need to have information about connections. Where is this information stored? So, how such network map can be provided for me? Is there another
Netflow and NAT
Hi! I have a question regarding netflow and nat. Right now i enabled netflow export in our cisco router, and i can see the data in NFA fine. But the router is doing NAT (or rather, PAT) so if i check the incoming data on the outside interface i can only see one destination IP address, the router's outside ip. This is perfectly normal because of the nat. But, is there an option to see the translated inside ip addresses as the destination ips? Thanks.
AppManager 8 and SNMP failure
Hello all, I am running AppManager v8 (8000) for the company here with the professional edition. We have a problem whereby we add a novell netware server (defined as "linux" for convenience) with SNMP monitoring. If we add two hosts, the second host always causes appmanager to die with an "internal server error" red box trying to view the monitor details. The wizard indicates success monitoring the server, and it's added to the application, but we cannot pull up it's information page. Monitoring
When typing in password no data is received
Hi, We have installed some probes on windows 2003 small business server, but if we type in a password for the domain then it say's data not available in the system resource usage. We are also having some trouble pushing the remote control to the servers and on the servers where we can install the remote control is very slow, is their a way to speed it up, think it is a problem with encryption, is it possible to disable that?
See users who haven't enrolled
I'd like to be able to see the users that haven't enrolled.
Create a new field with a value from another field
We're looking for a possibility to use remote control in Service Desk. With remote desktop web connection this is possible using a hyperlink. Remote desktop web connection uses the DNS-name or the IP-address from the computer which should be remotely accessed. In our case the asset name is the same as the DNS-name. So if there's a possibilty to get the value from asset name and fill it in an other field, which contains the rest of the hyperlink, that would solve my problem. So my question is: is
Email Alias Addresses
Report to extract Email alias addresses from each user object in Active Directory (Exchange Mail Server) Richard Goodin
Custom WMI Monitors in 7.0
I have build 7010 installed and have tried to add a custom monitor. The process I have followed to reuse the disk.vbs that ships with 7.0 and add the following to /conf/application/HostResource.xml: <DATA-COLLECTION VERSION="1.1.1"> ... <POLL ID="Windows 2003" protocolClass="com.adventnet.me.opmanager.server.hostresource.WindowsPerformDataCollectionIfcImpl"> <CATEGORY ID="Detailed Disk Utilization" command="disk.vbs" parseAll="true" description="Monitoring the disk utilization in each partition on
CPU or memory Utilization not showing up
Hi, Problem: Monitors for CPU or Memory Utilization are not showing for all Switches. problem is that on same switch snapshot I have already configured to monitor CPU and Memory utilization, however snapshot is only showing CPU or in other switches it only shows memory. After I run a test monitors for memory utilization and looking back the dashport of that switch I can see the data as per attached file. However, after testing few other switches and moving back to the first switch configured I can
Does the Demo works?
Hi, I tried to enter the demo site, in order to revew this program. I need user and password, like all your other demo's of your producrs. -brauner
convertion DB windows to linux, is possible?
is possible convertion DB intall windows xp, to linux instalation?
SD+ 6.0 - Request templates...
I like the idea of request templates, and I see some great value. However, currently, I see at least one limitation. We are currently limited to 12 additional fields for requests, and are limited to the 3 types of fields (single-line), Multi-line, & Pick list. I would like to see checkbox, radio, and text-line added; however, with this, I see a need to be able to customize the ... Scenario: New Employee 1. HR creates request with important employee data: - Name (first, last, middle) - SSN - Start
Search for an asset
It would be so nice to be able to search for an asset when you are setting up a new request for a user, and the asset involved is not the requestors asset! You can click on the Plus next to the asset, and click on "all assets", but the list here is tedious, out of order, and there is no searching capabilites. I just saw that after the request is created, you are able to change the asset to anything in the environment, which is definitely helpful, and doesn't make this request quite so urgent. Thanks!
Can't edit then update a request
Hello everyone, This is version 7 we are talkign about. This system is in production since yesterday. SImply put, when I try to edit the "request detail" information and I hit update, the is a icone saying : " Processing please wait " and it never does... It is impossible for me to edit and update a "request detail" I reinstalled JAVA, nothing.
XML requests by email
We are planning to use user-fillable PDF documents for customers to send us their support request if they can't get to our website. This sends the results to us in XML format. Is it possible to have these results imported straight into Support Centre, or do we need to receive into a database/spreadsheet, then manually enter into SC? Any time-saving advice appreciated.
Autoscan doesn't update information
I'm using the ServiceDesk Pro 7.0.0 and I'm having an issue updating the information of my computers in the "Assets" folders. When I personally add a computer's ID (and nothing else) to the list then choose to scan it one of two things will happen. One it will fail, at which point it updates when the last scan was done. The other thing is that it succeeds, tells me that no hardware has been changed, it dosn't update the information for that computer and it dosn't update the information on when the
SD6 not starting up after update to build 6012
I installed the new patch today and now my SD+ will not start. I ran run.bat and this is the result: =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\AdventNet\ME\ServiceDesk\bin\\.. . JAVA: C:\AdventNet\ME\ServiceDesk\bin\\..\jre\bin\java . JAVA_OPTS: -Dprogram.name=run.bat -Djboss.server.type=com.adventnet.j2ee.depl oyment.system.AdventNetServerImpl -Djboss.boot.library.list=log4j-boot.jar,jboss -common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar
Report on Solutions
Hi, we are using the Solutions to publish changes to our case manangement system to inform users of changes. How can i produce a report to show all the changes (solutions in one category) in a date range? Thanks
Domain Scans fail
We have 6012 running on Svr2003 SP2. SDP has not been able to complete a domain scan for sometime now. It will see the OU's, tell me how many machines are listed in the server and start the scan. It will go through an as yet random number of the machines and then stop scanning. The scan window will continue to run, but there is no action in the background. What is the name of the process that should show up in the Task Manager when the scan starts?
how to get tickets assigned to the priority
Hello, I'm trying to get tickets that come in to have a priority assigned to them. I have set up sla, business rules, categories but nothing works. Any help is greatly welcomed. Heather
Acquisition/Expiry dates removed when machines scanned
Hi, We're having some trouble with manually entered acquisition and expiry dates being removed when some (not all) of our machines are scanned. We're running 7.0.0 build 7001. Does anyone have any ideas? We've had a few wasted hours duplicating work and entering dates so far Thanks, Brett
How to identify tickets that came in "After Hours"
Hi! We are looking for an easy way to identify tickets that came in after our normal business hours. (we would be running a report to find this out) Thanks!!
General Failure importing Workstations in SDP 7.0
We are getting a general failure message everytime we attempt to import any workstations from a csv. It will accept the file when located, and the fields show up appropriately in the mapping section, but it fails to import. The message in the error box just says: "General failure while importing data from file." I have attached the file to this post.
Restore fails : Cannot insert duplicate key in object dbo.so
Trying to move from MYSQL -> MYSQL i've followed the documentation (6012 btw) when trying to restore my db i get : 0-----------------------50------------------------100(%) =======================================QUERY = INSERT INTO softwarelist (SOFTWAR EID,SOFTWARENAME,FILEVENDOR,FILEVERSION,PRODUCTNAME,PRODUCTVERSION,COMPANYNAME,S OFTWARETYPEID,CURRENTLYMETERED,DESCRIPTION) VALUES(4229, N'M┬�╔�┬�', N'', N'', N '-', N'-', N'-', 1, 0, N'-'); java.sql.BatchUpdateException: Violation of UNIQUE KEY constraint
Unable to Close Requests
I am evaluating ServiceDesk Plus Professional Edition so I am still trying to work through some issues before I purchase. After a request is submitted via email or through the web interface and I go in to resolve it, I get an error when trying to close the case. The following error is displayed: Warning: Request cannot be completed. Please fill in the following fields -requestType This would be fine, but there is no requestType field being displayed for me to fill in. Any solutions to this? Thanks
Has service desk got the option to move through the calls?
Has service desk got the option to move through the calls without having to exit the one your viewing? In Outlook, when viewing a message you can view the next message by clicking on the Up & Down Arrows. This would make scanning through the calls much easier. Thanks John
OpManager V6 Custom Login Shortcut Not Working on V7
I had created and used the following web link shortcut for quick (unsecured) access to a restricted business view user. <form name="loginForm" METHOD=post action="http://svdevmonitor.beckman.com/jsp/Login.do"> <input type="hidden" name="userName" value="web"> <input type="hidden" name="password" value="bci"> <input type="submit" class="btnStyle" value="System Status"> <input type="hidden" name="clienttype" value="html"> </form> In V7 it functions but the Business views are missing content. (See attachment)
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