How to configure appmanger to monitor a cluster
Hi i know that this is possible, i just cannot figure out how to achieve this in appmanager. Ihave a ftp cluster with two nodes that reside in the same App group today, this is a active passive cluster, when node A is active i recieve alarms from node B and vice versa. Any help appreciated. Regards Craig Gibb :?
Infastructure Response Times
Hi All, I have had a look on the forum and while there is a similar case this did not fix our issues. http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002642507 We have an extensive wireless network with a range of gear that is not recognized by OpManager. While this is not a problem we would like to be able to get a report on the response times for all devices in a particular Infrastructure View (IE wireless) for a particular date range. If possible if this
Routers
Can i configure the routers to foward syslog information to the Firewall Analyzer to monitor the ACL...
Restore of the OpManager Database doesn't work
Hello I'm using OpManager 7 (BuildNumber: 7010) and i've got a little problem with the Restore of the Database. It justs stays for a longtime (over 1 hour) at "Please wait ! Restoring in Progress....................." and doesn't finish. OpManager is running on Windows 2003 Standard Edition (on an Virtual Machine based on ESX) The .data File is about 60 MB. 've got about 300 monitored devices in the database. Does anyone know whats going wrong?
Google map icons
Anyone know how to change the large green upside down teardrop to something smaller or even a push pin type icon?
Adding router as a device outside of LAN
I would like to monitor a router somewhere in the internet - outside my own LAN where opmanager is installed. How do i go about doing this? I tried to add this router as a device in the ADMIN tab but when i type in the IP addr of the router it says ".. not reachable"
Does SC+ Support Incoming Emails Containing Embedded Images?
Hi, I am trialling SupportCenter Plus 6.0.0 (build 6007) and did a test in which I sent it a http formatted email containing embedded images. The request that was created did not show the embedded images - they were stripped out (not even shown as attachments). Is this normal behaviour for SC+ :?: I did find a post in the ServiceDesk Plus forum indicating that images should at least be included as attachments (see http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002664029).
Network Scan - Set Alternative Login details
As well as the main AD environment there are other networks in the DMZ's and some servers that exist on the main network that are not part of AD Domain. Is it possible to assign specific username and password for a given server to allow the network scan to obtain the same level of detail that a standard AD Scan will obtain. Obviously will need to be able so set this for each server seperately by exception to manage these. Kind Regards, Andy
Feature Request: Requests generate link to ticket
It would be good if when a user logs a request, one of the fields that could be included in the reply was something like $WebPortalLink that provided a direct link to view the details and updates of the request without needing to log in. This would allow the user to monitor the status of their issue without needing a logon accout to Support Center (this is something our users complain about a lot as they already have a lot of accounts with a lot of different systems). The URL to it should be encrypted
Sortware - Additional Types
With Version 7 you have added to the list of software types a bit so there are now Excluded Freeware Managed Shareware Prohibited Unidentified What I'd like is to add a bit more to that list, in a manner that visually and functionally works ( under V6 I was able to add entries to one of the tables via SQL but they displayed as 5 , 6, 7 & 8 rather than the descriptions ) Is this possible at present and if so what is the correct way to do it. Looking to add Patch Driver Authorised Unmanaged ( for software
Login access for more than 10 technicians
My Service Desk Plus installation is telling me that; FAILURE :Your license does not allow login access to more than 10 technicians What do I need to do to enable me to add more technicians with login access?
Accessing Servicedesk Plus without requiring 8080
I would like to be able to access the servicedesk interface by simply entering http://servername without requiring the 8080. I believe I can change this in Apache using some kind of redirection, but how would I do this specifically with the Apache bundled with Servicedesk? I understand that a port is required but there is a way of automatically redirecting requests to the URL to port 8080 automatically. Thanks for your time.
Line breaks in the Time Spent Description field
Please see this thread for a similar problem in SupportCenter Plus: http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002683845 I am having this same issue in ServiceDesk Plus. Please make it so we have Line Breaks in the Time Spent Description field. Thank you, Matt
Report - Avg. Life of Request by Technician
Greetings, I can't seem to write a query that does what I want (due to a total lack of SQL experience). I'm looking to create a report that shows to the average life (ticket creation to completion) of a request sorted by technician. I think I'm making it way more difficult than it needs to be... if anyone has a query that does this, please post! Thanks, --TG
import user from AD with non-english name
Help!!! How a can import user from AD with non-english name?
External Email from Service Desk
Hi all, How do I forward messages and request in Service Desk plus to an external email ?
Font for e-mail replies
How do I change the default Font type, color, and size for the e-mail replies? Right now, I have to change them each time I compose an e-mail or reply to one. Also, is there a way for me to sort the Conversations from the Newest to the Oldest? Right now, it's sorted from Oldest at the top to Newest at the bottom. Any help is appreciated.
Switch Port Monitoring
HI I've just installed Opmanager and set it up to monior one of our 4500 series cisco switches. I'm not interested whether certain ports are up or down, how can I stop status polling on more than one interface at a time? Thanks Kent
For 1 domain of 3 AD imports, all recs are Failed Records
I will be importing from 3 Active Directory domains. The first 2 import perfectly. The 3rd one gives the full count of records as "Failed Records". I am indeed able to browse the 3rd's containers and select the one I need. Seeing a forum entry about this from 2006, I reduced my Domain Controller from x.y.org to x, but I had to add x to my lmhosts file in order to ping that hostname. The username password pair is obviously working, as is having selected the proper domain name controller, or I would
OpManger 7010 Performance
We recently migrated from 6 to 7 and have found a notable difference in performance. Whenever a user here makes a selection in 7 it takes a few seconds to respond and several more to complete the request. 6 was far more responsive. Is any one else experiencing comparable problems? Any help/insight is appreciated.
Is Netapp support
Is Netapp FAS270 and IBM N5200 support? or is there a device template? OID: 1.3.6.1.4.1.789
new install
Hi, Just installed OpManager on RH EL4 everything seems to go correctly. One thing I noticed is in the install docs, it says it should ask me for the DB, but the installed never did. Now I try to access the localhost with :443 and I get nothing... Executing the command to start OpManager Server i get this: [root@acme-ems bin]# ./StartOpManagerServer.sh Java Home /opt/AdventNet/ME/OpManager/jre OpMANAGER Truststore Exists OpManager Main BE ======= System Property Set for the Truststore inside addon
Outlook Web Access
I have not been able to successfully use the recorder tool to setup an https transaction monitor for outlook web access. I believe the popup authentication window is whats killing it. Is there a way to do this?
Inventory Management
Hi, When adding multiple products of the same product type and product name. It doesn't automatically calculate the total. Instead we are forced the save the product with a different product name, hence we now left with multiple lines and names for the exact same product Basically only one item can be added into the inventory and we cannot add another of the same type and name unless we save it under a different product name. Am I doing something wrong? Thank you, Hishaam01
AdventNet not responing
hi, The system is not responding, I also can�t generate my weekly reports because of this. Your assistance would be greatly appreciated Many thanks kawai yai pupu
Category Sort Order, New Requests as Technicians
When creating a new request, why are Technicians not able to be selected from the requesters box? If an email is sent from a technician or if you enter the technicians name manually it will accept it, which can be a pain. Also can the Category listings be able to be sorted either alphabetically or by defined list? ALl the other drop down fields seems to sort alphabetically, but not the Category one.
URL Monitor help
Hello, I'm having problems with my ServiceDesk Plus installation and want to monitor the url to force a restart of the instance with OpManager when it inevitably goes down. Please advise how to monitor the url (http://server:port) with the following credentials: user = administrator password = 12345 logon to = local authentication (there are domains in the list as well, but I want local). Regards, JJ.
database-filter does not work on syslog host (ciso-VPN)
To avoid too may logs form our Cisco VPN-router, I set the databse filter. I deselected ALL items, And only added 3 messagefileters to get just the logs with the texts (ID-numbers): Log message contains: "602203,109011,109005". But, still, I get hunders of logs in the database. So, something is going wrong... (using build 4030)
Restoring Db
Dear Support, I have an emergency situation, I'm found my EventLog did not collect anything, I tried to restart and restore the service, but it doesn't help. So I tried to re-initialize database (using option #2 drop table only) and restart the server, then I found data data is coming but I realized that this is a brand new information. Is it possible to restore data from the old database? I have all archived files and folders of my old database still there under D:\AdventNet\ME\Eventlog\Archive
Monitor for Oracle
Hello Friends, I have servers with oracle software, I add in this servers differents monitors but they didn't send me information. It's possible that i need configuration any more?? Thanks, Art Lima-Peru
How to monitor Oracle?
What is the best way to monitor an Oracle database? Should I work on getting snmp in Oracle to work or can I do some of the monitoring via SQL scripts? How do I run a SQL script against an Oracle DB from OpManager...can I? Thanks! -Wayne
When will ServiceDesk be able to exchange emails securely?
When will ServiceDesk be able to exchange emails securely using secure Imap as opposed to the clear text exchange that currently takes place between ServiceDesk and a mail relay? Thanks
Netscreen Subinterfaces and tagged vlan interfaces
Hello, does OpManager build 7010 still have limitations discovering subinterfaces/tagged vlan interfaces on Netscreen 208 firewalls? http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002637871amp;highlight=netscreen When I add the firewall it is getting detected correctly however it only shows the parent interface and none of the subinterfaces are being detected. The problem is not with the firewall configuration as Whatsup is not having this problem Thank
Device Expert license and resale?
I need to speak with someone at Manage Engine about Device Expert 100 node license and potential resale. I had previously spoke to agerald@adventnet.com but the e-mail keeps bouncing back. Regards, Jim Smith 949-338-6949
Mail Fetching Not Happening?
I'm evaluating SC for use in our organization. We're really excited about the mail fetching and how we can combine that with a web form and business rules to generate new requests. However whenever I turn Mail Fetching on, it doesn't seem to fetch anything. I set up a test account and sent it a message, but SC is never getting it. I've left it checking mail for 20 minutes without stopping it, and it's set to check the mail every one minute. The "Mail Fetching Status" line always says: "Last attempt
Problems with approving purchases
I' m using version 7 (build 7001). Unfortunately I cannot approve any purchase. There is only option "Submit to approvals" and no "Approve purchase" in the action menu.
getting error while deleting or updating asset
While deleting any product it gives an error FAILURE :Error occurred while deleting product. Please report the problem to the system administrator, with the Error Code - 1,190,976,026,156.
Active Directory Integration Questions
Hi All, A few quick questions about Active Directory integration with Service Desk Plus: 1) Is it strictly necessary to import the AD users into into the Service Desk Plus requesters database, or can Service Desk Plus automatically create a requester for the AD user upon their first logon to Service Desk Plus? 2) If we run a scheduled import of AD users into Service Desk Plus, does this delete/refresh the existing requesters database and thus lose any custom properties assigned to the requesters
Ability for technicians to use Global View
Could it be set up so we can allow technicians to view the Global View tab that currently only administrators can see? The technicians tend to look into other people�s tickets to assist and to be more proactive, and the global view would be extremely helpful. But we do not want to give all the technicians full administrator access. Andre
Can system notify techs on request edit?
We use and rely on the email notification feature. However, we do not see an obvious way to enable an email notification (to a tech) when a request is changed in some way (description, assigned to, priority, etc modified). Is this possible? An example situation is: Tech John is assigned request for a remote location. System emails John this assignment. However, Tech Tom is at remote location for other issue, and picks up John's request and finishes it. Currently, John is never notified the request
Next Page