Reports: More Flexible Date Ranges
Date filtering needs improvement. I need to be able to schedule a report that is sent out on a weekly/monthly basis, that shows all open issues created > 60 days that are still Pending. Currently the only options are This/Last, Week/Month/Quarter. If you set a date range, it is locked to the dates when the report was created. I would like to see something where you could specify Greater/Less than X days. This way, when the report is run, it is always run based on the X amount of days specified. Thoughts?
Default Request Status to Custom Value?
I've defined a new status value called 'New'. Is there a way I can default a new request to Status='New'? Thanks in advance for your help! Terry
pc tracking
Track which pc [or pc's] a user account is logged onto or getting locked out of. . track by pc name or ip address. Tyrus Cooper
Duplicates in "member of" list
When assigning users to groups using the "member of" facility (Edit Groups dialog), some of the groups appear twice in the list, whereas others correctly appear only once (Global Scope, Security Groups). I have checked directly in Active Directory and there is definitely only one of each group. This is strange - I can't work out what the difference is between those that are duplicated and those that aren't. Anyone seen this before, or is this a AD Manager bug?
Exception in savePolledData api setting monitors/interfaces
I believe I have seen a similar post on this. I wanted to confirm the error on my installation. I am trying to set monitors on my local host. The discover interface responds correctly with "Interfaces added successfully." Then a few seconds later gives the notice "No interfaces are there for this device." When I try to set monitors the response is no monitors are set and I see a "Exception occurred in savePolledData ap" error. On other hosts it replies as being discovered and then disappears in a
license and price
hello , I want to ask something about opmanager. recently , I want to buy a copy of opmanager to monitor our company's network equipments . from the web site , I saw the price of opmanager professional edition is about $2000, but I'm very suprised the price received from the vender is much more than $2000. It's about $60000. why ? please send the feedback to my mailbox, thanks mail: xmqlm@hotmail.com jackson, sincerely
Scheduled Downtime not monitoring
We have a maintence time window for departments to make changes and such. I enter the time and the devices into the downtime scheduler, but after the time the devices are left unmanaged and I have to go and reselect them as managed. Is there a fix or am I just doing something wrong? Thanks
Request Reports: response time to user request, by state resolved
Currently you can't create a report, of the delay, of a user in responding a resolved request. In the case what the user it creates a request wiht high priority, and this one does not close the request. PD: Forgive for my Englishman
Colouring Requests in Queues by Priority?
Can someone tell me, is it possible to have priorities shown in Groups in different colours, with colour of Text or Background? We would like to have High Priority requests flagged with a red text or background etc. Thanks In Advance :D
What does assets does domain scan pickup
I am scanning for the first time and the scan has detected 2389 assets, of which we believe we only have 1800ish, I know the scan will scan for anything with an ip which is okay(still only 1800ish) Does it scan for anything that may have been added to the domain, like ghosted PC's that have been used for image creation?? Any help would be great, or I will have to explain where the other 500 assets have gone to As always, thanks in advance
Erro on creat a new Custom Report
Matrix Reports --> TimeSpent Problem comes from Summarize column by: Sum of Amount FAILURE :Unable to execute report : Errors were encountered when compiling report expressions class file: 1. com.adventnet.servicedesk.helpdesk.reports.utils.DoubleFormat cannot be resolved to a type value = (java.lang.Double)(com.adventnet.servicedesk.helpdesk.reports.utils.DoubleFormat.formatD(((java.lang.Double)variable_summary_column.getValue()),2,2)); <----------------------------------------------------------->
SD+ 7 and Active Directory Pass Through
You know, at first I thought it was me, but I did a totally clean install and rebooted after uninstalling. The last time I Uninstalled SD+ 7. Rebooted Installed SD+ 7 Started server Pulled up Admin interface Set up the login info the AD Domain Set the requester to send an email reply upon a request Then I set the AD login and pass through then I can't access the web interface anymore. It's just not responding. Stop and restarted and nothing. Any ideas? Oh yea, installed the standard with 30 day support
HTTP Status 500 -
hi, Can you please analyze for me this problem
Moderated post
I posted to the forum last week regarding a potential bug, which then stated it needed a moderator to approve my post. This morning I check, and my post doesn't exist. However, someone was able to post spam and it made it to the forum. My post, not approved. Pornographic spam, approved. What gives?
Possible Survey Bug
Running on Windows 2003 server / v6008 / MSSQL Under survey settings, if "Send Survey every time" is "a request is closed" everything works normally. However, if you select "x requests are closed" or "x requests from a requestor are closed" and manually send the survey by viewing the closed ticket and choosing "Actions-->Send Survey for this request" the email sent to the requestor: 1) the body does not contain what is in the "Email Content" field in the Survey Settings 2) The SurveyLink is formatted
Possible Survey Bug
Running on Windows 2003 server / v6008 / MSSQL Under survey settings, if "Send Survey every time" is "a request is closed" everything works normally. However, if you select "x requests are closed" or "x requests from a requestor are closed" and manually send the survey by viewing the closed ticket and choosing "Actions-->Send Survey for this request" the email sent to the requestor: 1) the body does not contain what is in the "Email Content" field in the Survey Settings 2) The SurveyLink is formatted
Support Documentation - Update...
Is there a new set of documentation for SDPlus? There are a lot of product changees; however, the documentation explains how to accomplish tasks for earlier versions, not v7.
Overdue Status - Build 7008 feature
Would I be correct in thinking that the red flag symbol on the request list view page is the indicator for the Overdue Status introduced in build 7008. Basically meaning it has breached the SLA? Regards, Andy
How to raise an alarm when SNMP is not responding
Hi All, I have few custom SNMP agents that are running embedded in my applications, as soon as my application goes down the SNMP can't be quired. I was wondering how to configure the threshold so when nothing is received or an error alarm will be raised. Thank you, Lahav
OpManager 6 with MSSQL 2005 disconnects
Hi, I've setup OpManager 6 newest version 6016 on MsSQL 2005. I start OpManager with the startopmanagerserver.bat command and everything works just fine. After a short while though, I get the following error: "Connection to the Database is lost. Server is being Shut Down. Please Restart the server." Then I have to run the command again. OpManager is also installed as a service, but even if I set up Windows to restart the service on failures, it doesn't and OpManager stays offline. Any clues? Regards,
Add Device, Device added successfully but cannot be found
I'm evaluating OpManager and just installed the server. I added two Windows 2003 boxes and two switches and it works perfectly both with WMI and SNMP. I then tried to add a specific temperature/humidity monitor from Black Box called Servsensor Junior. I use "Add Device" and it tells me "Device added successfully" but it never shows up in OpManager. I've made sure that SNMP is enabled and community is set to "public". I can ping the derivce and do a "manual" SNMPget from commandline to confirm it's
OpManager MSP backup
Hi, Does anyone knows or has used Auto Backup for MySQL Profesional ?. http://www.swordsky.com/index.html I am looking for a solution to do live backup of the Central and Probe databases automatically without having to shutdown the services. This product seems to do just that, but I want to be sure I can use those backups to restore if I have a problem. Any input would be appreciated. Thanks Gus
Customization
Is there a way for us to create a custom service monitoring program/script which can be used by OpManager to determine whether a service is up. A simple example of this would be for a service running on UDP, but we also have other services which require programmatic logic to determine whether they are running correctly. Secondly, is there any way for us to create custom discovery rules so that we can programmaticaly specify whether a system would be considered a server or a desktop?
Not collecting data
i have installed the product added new hosts, verified connection. but i do not see any log data for 5 of my 7 machines. how can i resolve this?
Problems with WMI Disk Monitoring in Cluster
We are monitorizing a cluster with 2 nodes and we can add WMI Free Disk Space GB in one but can't add in the other. The disk utilization in the node that doesn't give partition info is at 0%, this means that WMI is responding to the disk utilization monitor but doesn't respond to other WMI monitor. How can I get partition free disk size using WMI monitor in a cluster?
Elevate Requestor to Tech?
I am looking for a way to elevate a requestor, imported in from the AD, to a Tech. It looks like tech's are strictly stand-alone with no AD pass through authentication. I'd prefer to maintain a single sign-on for these individuals.
Overwriting of Usernames with Multiple Domains
Hi, I have 2 Domains and both the domains have few Identical usernames, problem is at the time of Import from second domain, the user of 1st domain is overwritten.. Is there any fix availlable for this. I am using build 7008.
Browser login session timeouts
Hi guys, Has anyone else had issues with their sessions timing out on both servicedesk and opmanager? We have quite a few issues on both IE and firefox. Sometimes our sessions can time out a few seconds after logging in and we have to log back in again. This can happen often in the middle of creating requests or modifying opman templates and monitors. It ends up being quite time consuming and frustrating. Is this a configuration issue or something else? I've set the Automatic refresh option in opman
Service will not start
service was running without error... Service failed...Nothing in event viewer other than 'it died, look at logs'. I can't find anything useful in the logs. Service will not restart. What log files should I be looking at?
Migrating Between Servers
What is the process of migrating the database between servers and maintain all of the current config?
Customize usergroups, perhaps user templating?
Hi all, is it possible to create customized usergroups, or perhaps create users using different templates? We are in the process of rolling NFA out and are creating the first operator users. These can have different views, like all devices or just a selected few. Now there is no choice "all", but you must allow the new operator to view all devices by selecting them and adding them to his profile - and thats my problem. Due to the continous addition of new devices (about 10-15 each week) to NFA, right
PM's not firing
SDP 6, 6014, have configured quite a few daily/weekly Preventive Maintenance auto requests. At first they were all generating, now only some of the do. Having to manually click the 'run' to generate the requests. Anybody else having this problem?
Feature Request When merging tickets send resolution to all
When we merge several requests into one ticket when that ticket is closed a resolution email should be sent to every one who submitted a ticket. Otherwise we have no closure on the request. -tb
client/server installation question
We are preparing a serverinstallation which should pose no specific problems (thanks to all who helped on earlier questions) but 1 thing I cannot find in the manuals is how to setup the client-side? The serverside would presumably be http://localhost:xxxx but how would a client connect? thanks! Chris
Is it possible to have app and database on seperate servers?
I am about to install SD+ and have been asked by IT management if it is possible to have the application and database installed on seperate servers? I thought I had read somewhere that it was possible but not easy, but can't remember where? Thanks In advance
Monitoring File System
Hi. I'm trying to monitor a directory placed on a W2003 server. Picture1.JPG shows the configuration of that monitor.Picture2.JPG shows the result of the monitor. What am I doing wrong? Thanks in advance.
SGI Irix Server Monitor Support?
Hi @ all! Is there a posibility to monitor an SGI IRIX 6.5 Server? Maybe it could work when I knew witch files I have to edit! best regards Chris
Issues with SD7 - mysql and fetching
1. mysqlnt.exe serice is running when SD7 fails and it trys to restart itself. As long as that process is running, SD7 cannot restart at all. Once that process is killed, it starts back up. 2. Mail fetching sporatically stops. Have to login as admin and start this option. Both of the issues happen once or twice a day. Anyone else having this problem, heard of a fix, or anything as I am tired of "troubleshooting" my helpdesk more than my users.
Tomcat - Session Information
I have properly conifguered a tomcat server 5.x. I can see my web-application and everything is fine but the amount of sessions! It's not shown on in the webconsole! I always get this message: Unable to perform Root Cause Analysis. Kindly configure thresholds for this attribute through the Configure Alerts links. I have done this but without any success. There is no session information at the application summary of the tomcat, too. Can anybody help me? Peter
Field info
I'm trying to find table/field info on 'Closed by' in the history tab(see attached)so that I can creat a report that is more accurate on closed calls as some calls that get closed may not be assigned to the technician that closes the call. Thx
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