Modify Additional Product Details
I am trying out the demo for SupportCenter Plus but it doesn't seem to let me do what I want to do.
I want to associate a product with an account and then assign a Purchase Order number and a Job number to that. I modified the fields so that I have additional product detail fields for the product.
For example, if Ed's Company bought a particular camera for $35,000, I can edit the amount they bought it for and when they bought it. However, I cannot modify any of the fields that I added in 'additional product details' - for some reason, these are fixed. I cannot add in that their PO number is 12345 and our job number for them is 9876D unless I do it in the comments field, which is annoying because I have several different types of numbers for each account's purchase.
Not every product has the same details, though they are the same overall product, and I would like to modify some of it, especially if we've done custom work for the customer.
I called the 888 number, but they told me that this was just the way it is, that they can't help me, and that if I don't like it, this software isn't right and I should go somewhere else.
I wanted to check here to see if anyone had a different answer.
I want to associate a product with an account and then assign a Purchase Order number and a Job number to that. I modified the fields so that I have additional product detail fields for the product.
For example, if Ed's Company bought a particular camera for $35,000, I can edit the amount they bought it for and when they bought it. However, I cannot modify any of the fields that I added in 'additional product details' - for some reason, these are fixed. I cannot add in that their PO number is 12345 and our job number for them is 9876D unless I do it in the comments field, which is annoying because I have several different types of numbers for each account's purchase.
Not every product has the same details, though they are the same overall product, and I would like to modify some of it, especially if we've done custom work for the customer.
I called the 888 number, but they told me that this was just the way it is, that they can't help me, and that if I don't like it, this software isn't right and I should go somewhere else.
I wanted to check here to see if anyone had a different answer.