Assign to Group, but still showing as unassigned
When we create requests, and assign to a group, the request is still showing as un-assigned, which is quite frustrating, as I can see when we are fully LIVE, there will be hundreds of calls that will be like this.
What is the answer, is there anyway to have it so when we assign to group, that the unassigned disappears, or do we have to choose technician as well, having to choose a technician is not an option, as we want the techs to grab requests from group, and we are not always aware what is happening or who is in or not in the 7 locations.
Hope someone can help?
What is the answer, is there anyway to have it so when we assign to group, that the unassigned disappears, or do we have to choose technician as well, having to choose a technician is not an option, as we want the techs to grab requests from group, and we are not always aware what is happening or who is in or not in the 7 locations.
Hope someone can help?