Problem with Mail and impact on Mail Fetching...
Recieved the below errro over the weekend for Service Desk Plus and the Mail Fetching service stopped and wouldnt restart...Have searched the forums but can find nothing specific anyone have any ideas? Its all working again now, however would like to understand what exactly the issue was, as these emails are submitted several times a day normally with no problem, so for this one to cause an error seems strange. Product Name : AdventNet ManageEngine ServiceDesk Plus Build No. : 6013 System Error Notification
Notification rules - request updated, but group not notified
We are currently running v6 with the latest hotfix/patch - awaiting full release of upgrade pack to v7.0 before we make the jump. Anyway - something a few technicians have mentioned is that when a requester updates a ticket via email, and the envelope icon changes to red on the summary screen, the technician working on the ticket (if assigned) doesn't get an email letting them know the requester has updated the request? in the instance that the ticket is not yet assigned - surely the group the ticket
Urgent issue =localhost_access_log's...can these be deleted?
C:\AdventNet\ME\ServiceDesk\server\default\log we have many logs named in incremental dates like the following: localhost_access_log.2007-12-16.log however, I am just doing some housekeeping on the server and noticed we are down to 500mb on the drive, and these logs generate between 60-100mb each day. I have around 2.5g of logs in this folder alone. Can they be deleted/moved? any help as always greatly appreciated.
Hide Solutions Topics for different Groups/Technicans
How can I hide solution for different groups? I will create some solution for each technicans-group but without to view in other groups-solutions. (Based on Helpdesk - Groups) thanks for help
Can you drop 1 email when actions create dual email alerts
Hi, All my calls are assigned to a group on initial arrival, as we have multiple groups and each has their own support email address. This works fine and an email alert is sent out to all the members of the group when a call is assigned. Similarly I like to wherever possible assign the technician, and when assigning a technician they receive an email to tell them the call has been assigned to them personally. I need ALL calls to be assigned to a group AND a technician for reporting purposes. I have
Oh No I can't access SD+ as an admin
I have been setting up SD+ 7008 in the last few days, and have imported users from AD, setup tech groups, and even followed advise from threads here. I have activated AD authentication & Pass through authentication. I thought I had set myself up as an admin, but now obviously as designed, when I login, SD+ logs me in as myself. But alas now i have no way in getting into SD+ as an admin, can anyone help at all?? Surely I am not the first to do this, and with luck, surely i won't have to re-install
Adding Vendors to purchase orders
We want to set our managers up so they can enter/request purchases. I would like them to be able to add the vendor themselves, but even with full control over purchase the add vendor link doesn't show up. I see it as a administrator but the PO techs don't. Is there any way to set the POtechs up to add vendors without giving them full admin rights?
Blank Page with Pass thru authentication
Hi All I have enabled pass thru athentication. Its working fine on all machines except the Vista machine, I get Blank white page and it does not proceeds further.. I have added the site in Local Intranet zone and applied pother settings as suggested by SD Support.
Requester and Display name?
Hey, I was wondering why some Requesters names show up as their login name instead of their Display name in AD? Some show correctly and some do not, the only users that have this issue are coming across a P2P to the server where SDP is on. Please help. Thanks, Cameron
Inventory machine with desktop firewall enabled
How do I configure WinXP SP2 machines so I can do workstation scans.
Ticket Details in email notifications
I looked in the templates and it doesn't look like this is availeble yet but is there a way to add TICKET DETAILS (Resolution details would be very helpful) in the email notifications without having to click on the link and open up SDP?
Sl no will jump in free version of Help Desk
Sl no will jump in free version of Help Desk?
Purchase Order approval process issue...
I am trying to create a process where I can have a number of purchase order initiators; however, have a select number of approvers... Is there a way to do this?
Problems with "<" character in notes
I pasted the contents of a log file into the notes section of a job and anything to the right of (and including) a "<" does not appear. Replace < with - and all is fine. Regards - Terry
Don't send e-mail to user
Hi there, Just wondering if there is anyway to stop an e-mail being sent to a user when a call is logged and closed straight away? We still wish to notify the user when they log a call but would like the option of not sending the user an e-mail when the tech logs and then straight away closes a call on their behalf Thanks
New install and app won't start???
I am installing SD+ 7 Pro on a Server 2003 machine, and am not having much luck, I install and at the end of install, check the Start serviceDesk Service tickbox and proceed, my issue is that the application doesn't start. Same thing happens when I manually start it through Start>Programs, the cmd box pops up and task manager shows that wrapper and cmd are running and then nothing?? Another thing happens when I try and configure the database on our db server, I use the password and username that
AD Import
Is there any way to import the 'Office' field from AD?
Notify user of ticket update only when Group = "XYZ&quo
Is there a way to not "Acknowledge Requester by Email when a new request is received" when Group = "XYZ". We are looking for some automatic way to send notifcation emails upon updates of certain types or groups of tickets while not sending updates for others.
Licensing
Hi, Can you let me know how the licensing works, is this a yearly recurring cost?? If so are the yearly costs the same each year or are renewals discounted? Thanks Luke
Software type 2?
When receiving software licenses from a purchase order, it will create the licenses and automatically close the purchase order. The problem is that it does not mark those licenses as Individual or Enterprise. It marks them with a 2 as shown in the attached screenshot. I can manually go in and change them, but this should do it automatically.
get a long output message which with a pause by cli api
hi: When i send a command by telnetsession api ,but the output message is too long and it has a pause,so i can't get output message.In other words, how can i get the output message when I send "ls | more" in linux by telnet session api. see below TelnetSession session = new TelnetSession(); session.connect( localhost, 23 ); session.setPrompt("$"); session.setLoginPrompt("login:"); session.setPasswdPrompt("Password:"); session.login( loginname, password ); String respond=session.send("ls | more"+"\r");
Need assistance with custom TimeSpent report query...
Is there any way to take the following report query... select wo.WORKORDERID 'Request Id', au.FIRST_NAME 'Technician Name', pd.PRIORITYNAME 'Priority', date_format(from_unixtime(wo.CREATEDTIME/1000),'%d-%m-%Y %h:%i:%s') 'Created Time', date_format(from_unixtime(wo.COMPLETEDTIME/1000),'%d-%m-%Y %h:%i:%s') 'Completed Time', ROUND((wo.COMPLETEDTIME-wo.CREATEDTIME)/3600000) 'Time Elapsed (Hr)' from WorkOrder wo LEFT JOIN WorkOrderStates wos on wo.WORKORDERID=wos.WORKORDERID LEFT JOIN WorkOrder_Threaded
Device Monitoring Issue
I'm trying to monitor a variety of devices and with most of them, the Today's Availability box will either show Down (red) or Not Monitored (blue). There are no alarms, says the device is functioning properly and the Response Time is displayed as well. I know I have something configured wrong but need some help in discovery why. Thanks, Alex
Problem with delete Switch Ports
Hello Support Team we use the OpMgr. MSP Ed. and have the following Problem. When we want delete a Switch Port that should not be monitored, than we become the following error Message: "Unable to delete the interfaces." Sometime it works fine, sometime not. What is the Problem? Thank's for assistant Daniel (Ticket Nr. 12268)
Unable to add checks on some printers
Hello, I use OpManager MSF. One of our client owns 4 printers. OpManager sees the 4 printers and shows the blue star. But on two of it, as soon as I try to add a ressouce here, the next screen is displayed : [URL=http://imageshack.us][/URL] What can I do ? Best regards
Delete or edit Custom Monitor
I created a new device template. I added a custom monitor to it. Now I want to change the custom monitor. How do I edit or delete it? Thanks.
Survey Results
It would be nice if the Survey Responses are recorded against the actual Request.
force user log off
force user log off Tyrus Cooper
query sql in Service Desk
Hello, first excuse my English. As I add this consultation sql in SD. The run with mysql and I work, but the report I sent a mistake. SELECT std.STATUSNAME "Estado de solicitud", wo.WORKORDERID "ID de solicitud", mdd.MODENAME "Modo de solicitud", sinfo.WORKSTATIONNAME "Estaci�n de trabajo", DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME/1000) ,'%d-%m-%Y %k:%i') "Hora de creaci�n", DATE_FORMAT(FROM_UNIXTIME(woh.OPERATIONTIME/1000) ,'%d-%m-%Y %k:%i') "Inicio tiempo resuelto", DATE_FORMAT(FROM_UNIXTIME(wo.COMPLETEDTIME/1000)
Account Creation
Is there a way for our customers to create their own account to login with?
Network/Local Scan Troubleshooting
I can't scan any computer on the network, even if I'm locally on the machine. No firewall blocking any port. No Script or any other Antivirus Blocking anything. - Is there any local agent that scans the system, and then can be imported by the SD+? -Can we have a list of trouble shooting steps for scanning network?
Incorrect reporting of Linux O/S
I found that the memory reporting for the system I am using is always 6% ... and I have access the "vmstat -s" and "top" command from the linux system, the actual correct % should 48% if calculate by total memory (virtual + physical) .. or 96% if calculate by just the physical memory (physical only) .. May I know what's wrong? and how should i have the tools to report it correctly? Below is the information from my Linux "dmesg" for your reference. Linux version 2.6.9-42.0.10.ELsmp (mockbuild@builder7.centos.org)
Notification when exists a Due SLA Status without needs to escalate to another technician level.
We want that SDP sends a notification to technician or group without needs to escalate to another technician level.
SMTP not working
I recently purchased Firewall Analyzer. I am trying to setup the mail server settings so that reports can be automatically emailed out. I can send mail from this same machine through Outlook Express, so I know the ports are open, etc. When I put in the Mail Server and then try to test it, I get the following error: Failed :Sending failed; nested exception is: class javax.mail.MessagingException: Could not connect to SMTP host: DEVPDMTS1, port: 25; nested exception is: java.net.SocketException: Software
Request Reports: Filter by Site for Requests
This functionality should extend to request reports so you can select Site to the requests reports. Then it's possible to filter requests by sites.
Switch Port monitoring on a switch using V7 of Opmanager
Good morning all, I have a question, is there a way in version 7 opmanager where I can monitor the ports on a switchs but not have it report a port down if there is nothing connected the port. Regards.
Banner Question
I have a question regarding Manage Engine Service Desk and the custom banner. If you could take a look at the attached screenshot, I would like to know if it is possible to have a banner running across the entire top part of the page where the green block is. Now most CMS's can do it, I don't see why Service Desk can't? Someone must know which part of the code to edit, I mean I'd be guessing you'd have to update a CSS file and move the rest of the content down and add the image dimensions in. .....
Microsoft IE Error when clicking on note Icon in Requests
I am having IE give an error when I click on the Yellow Note Icon in the Requests screen. This has started happening over the past few days. I have attached the file the error produces. It happens rarely, but if I have two copies of Service Desk running at the same time, one is closed by the error but not the other. When I go to do the same action on the second copy, the same error occures and that IE screen closes.When I open a new IE screen and relog into Service Desk there are no problems. Can
Problem editing Requester details
when entering a new request you can click on the "http://servicedesk/images/userslookup.gif" to search for the requester and if they exsist in Service Desk Plus. If they do exist you can click on the name to edit the Requester details. I.e. Email, phone, etc. Once you have updated the details, you then save and close. The Requester details are then input to the New Requst. This was working last week, but this week, when you click on the name to edit the name is put into the New Request with no option
Stop e-mail going to requestor
Hi there, Just wondering if it is possible to stop an e-mail being sent to a requestor on a case by case basis. Basically we would like for the IT team to be able to create a quick call of a job they have done (open and close straight away) without an e-mail going to the requestor. We still want to send all other notifications. Thanks
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