Service Desk Notifiers external SMTP Mail
Our implementation of IT ServiceDesk uses an SMTP relay to send the mail notifiers.
Mail is being queued on our servers as the external customers mail servers will not accept mail from an ITServicedesk notifier. If mail is sent directly from the ITServicedesk mailbox mail is accepted successfully, however when the java process is used to pick up mail and send notifiers to the customer mail cannot be delivered. The problem does not exist when mail is processed internally.
Mail is being queued on our servers as the external customers mail servers will not accept mail from an ITServicedesk notifier. If mail is sent directly from the ITServicedesk mailbox mail is accepted successfully, however when the java process is used to pick up mail and send notifiers to the customer mail cannot be delivered. The problem does not exist when mail is processed internally.