How do I setup the ip flow-cache timeout active to 1?
I am using the Professional Trial version of Netflow Analyzer 6. I need to change the ip flow-cache timeout active to 1. Where do I make the change? :roll:
Active Directory Passthrough Authentication
We are testing out the software and are having a few issues. The AD pass-through authentication seems to work sometimes but not other times. Sometimes IE will pop up a box wanting credentials before we can hit the servicedesk plus server, other times it logs us right in with no problems, sometimes I get no prompt but the site doesn't display. I recall another helpdesk software I used we had to update something via GPO to fix this issue.. Might not be a Servicedesk issue. Thanks, Greg
Can MSSQL Options Be Configured?
We're using SDP 6013 (I think) on SQL Server 2005. I have a couple of questions that I couldn't find answers to in the database 1. Can SQL options be configured for the servicedesk database...i.e. things like logging (events, connections, database diagrams, etc) or backups? 2. In version 5507 we had interface customizations..."Workstations" were "Servers" and "Requests" were "Changes". This was done by editing some configuration files. In 6013 can this be done through the SQL server management program?
Download previous versions
Hi, I'd like to download previous versions of SD+6 for my test server. I'm currently running v6013 in production and I would like to reinstall the same from scratch on a VM to test upgrade to 6015 and maybe to 7 later. Also, I might move SD+ setup to a bigger machine some day, are all settings in the DB ? What else will I have to transfer (I've thought of license file and custom logos but what else?) Thanks
Support for MAC Operating System for Asset Scanning
Hi, Can anybody help me to do MAC OS workstation scanning for Assets Details.I am using Version 7.I need a procedure and settings on the MAC machine to enable asset scanning
Reporting Only
Can a user be set up with a profile in ADManager to only run reports? If so, how can this be done?
AD manager inactive users
Send emails of account disabled to adminstrators email box Vivian
Inactive user report
When I am generating report for Inactive user, Last Logon Time is shown zero(0). Infact it connects all the available domain controllers and generate the reports. Still for some user accounts it shows Last Logon Time zero. Please advice Regards Rajendra raja_bhi@rediffmail.com
add device on command line
Hi, i have 1700 x /24 subnets each containing a dozen systems, and i need to add the .1 address (the sites router) only into opmanager... how can i do this without hiring a temp? i saw reference to an add-interface.zip but the links listed on this site now 404... Thanks Chris
Question
Was wondering if OpManager MSP's was as robust as ServiceDesk Plus 7 with OpManager add-on
storage
Hi, We are the 3rd of jan, 2008 (2008 01 03) why is there a table called eventlog with the daily event and another one called eventlog_20080103045248 with same informations? Why is there a table called eventlog_20080102224148 inspite of a 1 day Current Storage Size in DB Storage Options? I manage over than 200 servers an this can takes a lot of space.
SNMP Problem with some Alcatel swichtes
Hi, Unfortunaltey we can't connecto to some Alcatel switches. It's not a problem with the mibs. We can't connect via the mib browser. There is also no connections with an alternate mib browser possibile, although from a second server, with the same browser, we can connect. There is no ip access list or firewall active. What could this be? Thanks in advance Martin
reports
i am unable to server monitoring report paul
ETA of SP for upgrade to 6.1
Hello, It has been > a month since the release of 6.1 and I was hoping to upgrade my 6.0 release to this version since it has a lot of benifits that my users have been looking for. Is there an ETA for this release? Thanks, Jeremy
How do you list all your assets in one list
I have just done a system scan and I want to be able to see all my assets so I can then put then in the correct category but I can't seem to get a full list. I can of course go through each category one by one but that is a real pain. I have only just bought this product so I am new to it. I am using Your SDP Version : 7.0.0 Build 7005. Thanks
Problems in SD after implemation of MS07-069 Security patch
Hi Our company has implemeted MS07-069 Sec. patch for IE6, and now I cannot start the servicedesk Webclient (ver 7.05) - has anyone else seen this problem? (I get memory errors in Java execution, and the SD logfile shows a lot of "Thread-Blocked" messages and a "access_violation_exeption" error) For infomation: the MS security patch is supposed to fix a remote code execution bug. Regards - Erling
Help Creating Reports
Trying to create a report that includes the fields: Request ID, Subject Description, Request Status, Notes and Created By. However, the note section will be used for when the report is printed out so that the reader will be able to right notes if they so wish. When the report is printed out, the notes column is filled with "not provided". Is there any way that when the report is printed out that it can be left blank? I added the notes field on the request page but then hid it from requesters (if
Unablet to access SD+ after upgrade to v7 and pass trough
Hi, I had version 6 upgraded to v 7 as per other posts. V7 was upgraded to 7009. Everything worked fine until turning on pass trough authentication. After that I am not able to access SD web page. The port is open and listens on port 80. Can I turn off pass trough from database or config files? Does anybody have any suggestions how to troubleshoot what is going on? Thank you.
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Email Catcher - When receiving Custom Forms?
Hello again! Hope you all had a good NYE ;) I have setup Service Desk Plus to suck all email out of a communal email address and that part is working quite well. We have custom forms that often get posted to the inbox, and when ServiceDesk Plus polls them it only picks out the title of the form and who it is from. That's all. Is there a way to get ServiceDesk to suck out the information in the form (Several text fields) and display this in an automatically logged call that is polled from the mailbox?
Asset Scan Errors help
Okay, I am trying to make heads of the errors that I receive form Domain asset scans, and why i need clarification is, we are spread over 40+ sites in 2 countries and I really need to be sure of what we have here in regards to errors! Bascally I am trying to determine what the errors mean, I have a machine in the office with me that is returning the "Connection to RPC server in the workstation failed" which SD+ suggests is an issue with Firewall, but the machine is actually turned off which should
Generating Report help
I have some more questions, and figured I would open another post. I need some help with generating reports. My boss would like to see two reports. One is a Time to Pickup report. How long did the request sit in the queue before a technician picked it up or it was assigned. The second is a Time to Resolve. How long once the technician picked it up did it take to enter a resolved state. Thanks for the help! ben
Delegation Question
Hi, if i assigned a user with the role name : Reset Password , then using ADManager he will only be able to perfom what the role allows hom to do. how about if this users logged on to the DC, and opened active directory , will he be able to perform other tasks than reseting passwords? lets say he is a Group of Domain Admins. Will he still be able to perform other tasks not assigned to him using ADmanager ?
MSSQL backend instead of MYSQL
Eventlog Analyzer is a nice product but instead of intoducing another new DB server to our environment can become an administration overhead. So instead of MYSQL, can the backend database be Microsoft SQL 2005?
Network Scan - SNMP Only
I want to do a network scan using SNMP. When I fill out the network scan configuration wizard, the only mandatory field is the IP range. If I put in only a value for SNMP, then hit the save and scan button, I receive the following error message: FAILURE :Domain login name and password are not configured for the domain invoked for scan. Please configure domain login name and password to scan the domain. Then when I go back into the network scan, and edit, the snmp field is blank. I am using the domain
User hierarchy
A request asked of me by my manager for when we implement SD 7. Is it possible to have a hierarchy of users for ticket viewing. An example using our organization. We would like to have each sales teams individual manager to view their team's requests. In addition we would like the Directors of the three sales "categories" to be able to see all of their various teams' requests (each manages 4 teams who each have a local manager as well) and at the top level, we would like the VP of sales to be able
Creating Flexiable Monitoring Rules based on timing interval
Dear All, I am currently Evaluating OPmanager and I can say so far that it is one of the powerful tools for integrated Monitoring for network and system platforms. However, I am trying to implement a custom rule to monitor a service in one of my server. The issue is that this service is schedule to start at 5:00 am every morning and to stop at 7:00 pm. This service is running according to this schedule 5 days a week. I was trying to create a rule to monitor this service but I could not define the
AppManager Partial Backup
Hi, How can I backup or restore AppManager 8100 without the collected data? I just want the configuration details of monitored system for faster recovery purposes. Thanks in advance
Error of datatime conversion
The CPU of our server is at 100% because of msql & Java. The probl�me seems to come from an error of datatime conversion see below: SELECT Task_Input.INSTANCE_ID,Task_Input.SCHEDULE_ID,Task_Input.WORKFLOW_TEMPLATE_ID,Task_Input.SCHEDULE_TIME,Task_Input.EXECUTION_START_TIME,Task_Input.EXECUTION_FINISH_TIME,Task_Input.WORKENGINE_ID,Task_Input.ADMIN_STATUS,Task_Input.OPERATIONAL_STATUS,Task_Input.SERVER_ID,Task_Input.CRID FROM Task_Input INNER JOIN Scheduled_WorkFlow ON Task_Input.SCHEDULE_ID=Scheduled_WorkFlow.SCHEDULE_ID
As i can remove a custom monitor?
As i can remove a custom monitor :?:
Monitoring Remote Machine
Hi, Im starting using OpManager and I wanto monitor local and remote machines. The remote machines aren�t over a VPN or directly conection, I like to now how to do this, wich ports a need open and if i can use all features for remote hosts, like AD, MSSQL and Exchange monitoring. Regards Milani
Incoming e-mail with Exchange
I am attempting to setup incoming e-mail for the ServiceDesk Plus system using Microsoft Exchange 2003, however on each attempt to connect, be it via IMAP or POP3, the following error is given: "FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password." However I know that the details are correct so this is a method of authentication problem. What settings are required for IMAP under
Service Pack - Link mistyped ?
I went to download the latest service packs of SDP and when I click on the arrow-down of " Migrate from Build 6000, 6001, ... 6014 to Build 6015" it appears 36 and when I click on the word "hotfix" it appears the file called 37 ? Well forgive me if already exist some topic talking about this, yes I've used the search but didn't find any! My question is: the latest is the 37 ? And the 36? There's some problem on installing it ? thanks
how to hide log on to option
Hi, We have 10 different domains in our network. the current login screen showing all of the 10 and user have to choose their correct domain before login. we are running optilive for one domain only. how can i make one domain as the defualt choice and hide the option "log on to" thanks and Regards, shine
More focus on the Work Log
Hi guys, If possible I'd like to request that the Work Log component is expanded to allow some formatting. At the moment all carriage returns are removed which makes some of the details entered in the work log very difficult to read. Some basic formatting (ie breaks, bold, etc) would improve this greatly. Cheers, Angela.
Import syslog data?
How do I import syslog data to the analyzer? I'm trying to replace the Kiwi Syslog system, but I need to retain my data for analysis. When I go to "import logs" it looks like that is only for the Windows log data. Please help! Thanks.
exlude event id
I would like to know if there is a way to exlude eventid in a database filter. By writing a ! before the expression for exemple.
Migration pack of SD6 to SD7
Dear, In the past I already asked to take part in the beta test for the migration pack of SD6 to SD7. Where can I download the migration pack. We used SD 6 Professional Edition and are using now SD7 Enterprise Edition one month. Best regards, Marc Huybrechts Marc.Huybrechts@awdc.be Co�rdinator Infrastructure ICT / HRD & Antwerp World Diamond Centre ------------------------------------------------------------ Tel +32 (0)3 222 06 88 / Fax +32 (0)3 222 06 89 Email : Marc.Huybrechts@awdc.be ------------------------------------------------------------
Criteria scan host
Hi, After I create a host, the software execute a auto scan to this host. How is the criteria for collecting logs ? EventLog don't capture every logs in the host ? Why ? Can I change it ? Thank You
Top External Sites also showing internal sites
Had FWA a while but restarting use today for new year. The Top External Sites in "Internet Reports" shows internal (all intranet networks, see below) and external IP addresses. I have set setup intranet private ip networks. And other reports seems to holding to that. I have about 5 networks across various interfaces on Juniper ssg140s. Is that the problem FWA is using logs without appling intranet filter settings?
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