Incoming Mail Setup
Hi All,
My understanding of the incoming mail option is to setup a mailbox for creating tickets, responding to tickets etc, basically servicedesk checks this mailbox and updates tickets. I setup a user and mailbox called service@ourdomain.com, but when I enable the incoming mail setting it pulls in a bunch of mail from
my boss and my email and creates tickets, why is it doing this? Shouldn't it only
check the mailbox/email address I specified?
Thanks,
Greg
My understanding of the incoming mail option is to setup a mailbox for creating tickets, responding to tickets etc, basically servicedesk checks this mailbox and updates tickets. I setup a user and mailbox called service@ourdomain.com, but when I enable the incoming mail setting it pulls in a bunch of mail from
my boss and my email and creates tickets, why is it doing this? Shouldn't it only
check the mailbox/email address I specified?
Thanks,
Greg