User logon
I was wondering does the new version allow you to logon using the name greg.howard@goodrich.com, instead of greg.hoowardward@goodrich.root.local. Please email me at greg.howard@goodrich.com or call me at 704-282-2701 with a answer.
ServiceDesk Server will not start
I have installed a fresh Windows Server 2000 installation on vmware. I believe everything is setup but the server starts and stops prematurly and I'm unable to go any further. I have looked at the logs but unable to see exactly where to go from here. Thanks
SQL Tables (User info)
Dear all, We are looking to export some data from an existing app into servicedesk via SQL, however, I cannot find the table that holds the user info i.e. Username etc... I have checked all of the normal places but cannot find it anywhere... Am I missing something? (It is New years eve) So basically, what Table holds the user data? Thanks, Rob.
Is there an easy way to make users techs?
I am setting up techs and when I choose the AD username to be used for techs logon, SD+ tells me "Login with same name already exists. Please provide different value for Login Name" I am sure there must be a way then to make users techs and have Enable Active Directory Authentication, and Enable "Pass-through" Authentication ticked?? It seems I am doing something terribly wrong? What is it? Hoping someone can point me in right direction?
SD Plus build 7009
What are the fixes included in this build? I'm on build 7008 which I just upgraded to this week. Thanks Dean
Build 6015 Released
Hi All, An update to Version 6 has been released. The latest build version is 6015 and the hotfix to this version can be downloaded from http://www.servicedeskplus.com/service-packs.html Issues addressed in this hotfix : * Scanned Software list view was getting loaded very slowly is fixed. * Department name was getting duplicated when users were imported from AD is fixed. Instructions to apply the hotfix remain the same as before. Report your issues to 'support @ servicedeskplus.com' for immediate
Alias URL won't work after being set
I set an alias URL for Service desk plus on the self service portal settings, and it doesn't open. there are no firewalls on server or PC's! This did work when I changed it the first time, but when i went to check again, no luck? What have I done? Hope someone can help
msp new release
When is the update for 4th querter for MSP edition due out?
2 Level Sign Off
Would it be possible to add a 2 Level Sign Off, ie. if a technician 'closes' a call, it simply closes pending confirmation from (e.g) an IT Manager/Customer Services Manager? Sometimes a technician feels a call is closed, but a bit of investigation reveals the problem is a) recurring b) part of a bigger issue or c) not in fact resolved!!
Holidays
In the "configuring holidays" section, I'd like to be able to set recurring annual holidays rather than having to enter the holidays individually for each year. Carolyn
SDGuest Editable!
Dear Servicedesk, As I have seen in the Forums, there are a few users who have requested the SDGuest option to be editable or at least have another role to choose from that gives the requester Read Only access to the requests they have. I for one would like to see this come into fruition. I work in a Travel Call centre looking after 500+ users along with my 6 colleagues. We would like users in the call centre to view the jobs that have been logged fror them but do not want the users to be able to
Duplication of filter criteria in Alert Profile
Whenever I go to edit an Alert Profile all of the filter criteria is duplicated. How can I fix this? I've tried to "remove" it, but when I go back in to edit, it has added instead of removed.
ServiceDesk Plus 7.0.8 *Build 7008* from 6.0.14 *Build 6014*
Well, I am trying to deploy ITIL and ITSM within my organization and am faced with the following dillema; should I blow away my historical information and migrate to 7008, or wait for the migration pack! Here are the features that I am lacking in my 6014 build that have been addressed in the 7008 build that I need ASAP: 1. Incident/Problem management 2. Case resolution/closure rules 3. Category/SubCategory listings in the Request view summary 4. The 5. List 6. Goes 7. On 8. And 9. On 10. At 11. Length
file manage
is there a way to get the system resolve the DNS name for a switch? would help under the archive options eric huffman
Global View - Build 6014
How can I enable the 'Global View' tab as a role--not enabling the user as an Administrator in the system?
Creating Flexiable Monitoring Rules based on timing interval
Dear All, I am currently Evaluating OPmanager and I can say so far that it is one of the powerful tools for integrated Monitoring for network and system platforms. However, I am trying to implement a custom rule to monitor a service in one of my server. The issue is that this service is schedule to start at 5:00 am every morning and to stop at 7:00 pm. This service is running according to this schedule 5 days a week. I was trying to create a rule to monitor this service but I could not define the
Group Notifications not being sent
I recently installed the latest service pack 6014. Since then, when requests are created, the group notifications are not being sent. I tried to uninstall the service pack, but receive an error that uninstallation is not supported. Previously the group notification was automatically sent as soon as the request was created. Is there a way to fix this or remove the service pack as this seems to happen only after the service pack was installed?
Receive notification when warranty is near to end
Hi, I associate products or support plans, but there is a time when the support end, is there a way I can be notified when that warranty o support plan is near to end? So then I can notify my customer to adquiere extended plan. Thanks
Security controls
Is there any way to implement security controls around that a support rep can and can't do, beyond what is possible with the roles? For example, is it possible to allow only a supervisor to reopen a call once it has been closed? I understand a new version is going to be released soon. Does anyone know when or what changes it might include?
Addtional License for SD+ 6
Hi, we are a resellers of your products in Saudi Arabia. I have a customer that already has SD+ 6.0 and he needs to purchase additional 10 technicians licenses , I want to know how can I quote him , and if he will pay the old price for SD+ 6.0 license or what . please try to answre me ASAP Ahmad M. Abdul-Hameed Trust Information Technology ahameed@trust-arabia.com
Error when I tried to scan for new computers
I got this error, every time that I tried to include new computers in the inventory. For example I have 5 new computers on the network, but they cannot be included in the inventory. This is the error: "General failure while scanning node"
can't restore
Now, i'm using SC+6500. I can't restore my backup file. in command line, it note "RequestSheme is http".[/img]
SLA doesn't Work
I have a SLA rule, and enable it. first, it operated well, but now, it doesn't work. who can help me? thanks!
SC+ Stops responding
We have had SC+ working on the server for a while without any serious problems until now. Every few days the Support Center will simply stop responding until we restart the SC+ server (not Windows, just SC+) It responds to requests by the browser but serves up a blank page, we can't log in and emails are not sent. There is nothing reported in the Windows or SC+ logs. Has anyone else experienced this and was a solution found? Thanks Carl C
Log a Ticket when Treshold violated
Dear All I have created a Noficication Profile to log a tikcet with service desk when the service is failed or device has missed atleast 3 polls. I have not selected the below options. 1. Threshold rule is violated** 2. when the alarm is cleared But still OP Manager logs a ticket with service desk if the threshold is violated or alarm is cleared kinldy advise.
Support Rep Unable to Edit Report Schedule They Created
Hi, I would like to know if it is expected behaviour for a Support Rep to be unable to edit a report schedule that they created? From my tests it appears that only support reps with full admin rights are able to edit report schedules. On my system, when a support rep whose assigned role gives them Full Control for Report functionality tries to edit a personal report schedule they get back a HTTP 500 error stating: java.rmi.AccessException: SecurityException; nested exception is: com.adventnet.authorization.AuthorizationException:
Integrating Service Desk in a new Forest
Hello support ! I've discovered Service Desk quite recently and highly appreciate it. I have a question though and though you might certainly help :) Here is the scenario: my company recently acquired another company that was using Service Desk as its ticketing system and asset management. We have started using the product on their domain for user support and asset management (domains have not merged yet) and are quite satisfied about it. We are now planning to use it as the global ticketing system
NBAR enabled but not showing in Netflow Analyzer
Quick question- I am evaluating this product, Netflow Analyzer, and would like to check out the NBAR function. Following the guide, I have enabled NBAR on my 2610XM router running "c2600-is-mz.122-16.bin". At the console, I receive an output from "show IP NBAR Protocol-discovery", so I know it is working. However, when I go to Netflow Analyzer I show "NBAR MIB Support: NO" under the device. I click on "set SNMP parameters" and choose update, no luck. I then go to the NBAR configuration page and check
MS SQL Backend - AD Authentication
Hello, all! I am currently using OpManager 7 on a Windows XP SP2 Pro machine to monitor my network. Recently, I've purchased a web server so that I could consolidate a few of our internal web services. The current configuration is running using all of the installer's defaults (MySQL database, etc). I would like to do 2 things: 1. Set up a new installation of OpManager on this new server. I would like to use it with an MS SQL database backend. 2. Port my configuration and data from the MySQL server
NFA Enterprise Edition 6 released !
We are glad to announce the availability of NetFlow Analyzer Enterprise Edition 6.0 with the following features. 1. Selectable Graph: Drag and drill on the graphs for faster troubleshooting 2. Application Group: Create user-defined application groups by putting together existing applications 3. Interface Group: Create your own logical monitoring entity by grouping together interfaces For more information please visit http://manageengine.adventnet.com/products/netflow/distributed-monitoring/index.html
Report Summary missing
Hi, I generate a Report with Failures and Errors of all type of events. This Report was send every Weekday to a Mailaddress. Everything looks fine, but in the report is only a summary for system and none for application, ... Is this a bug? Is it possible to activate this summary overview for all types of events? Thanks
Audit Logs from Checkpoint.
Hi, We have patched our Firewall Log Analyzer with the latest bulid version 4020. The new patch seems to be working fine. I have found that in the reports area , there is a new addition called as Admin reports ( which we were looking forward for a long time ). But I have found that it now supports only the Cisco PIX firewalls. I would like to know whether it could support audit logs from Checkpoint also. So that we can keep track of the users activity in the Checkpoint management server. Regards,
Clear SNMP Trap Alarms
Hi all, I'm currently evaluating OpManager ... and so far I really like it. But there's one thing that would really make things much easier: Our firewalls are sending OpManager SNMP traps when a VPN tunnel goes down - so far this is working without problems. We're receiving these traps with the "Specific type" 3000 (the firewall uses this field to send its event ID) and a critical alarm is being generated. The firewalls are also sending a trap when the VPN tunnel is up again (type 3002). Now when
SupportCenter Version-6.5 with Multilingual Support Released
Dear Users, We are glad to announce the release of SupportCenter Plus Version 6.5 Build Version 6500. SupportCenter Plus goes MultiLingual now. Currently the supported languages are *German *French *Portuguese *Brazilian Portuguese *Spanish *Dutch *Chinese *Japanese To know more visit : http://manageengine.adventnet.com/products/support-center/localized-versions.html The upgrade pack can be downloaded from : http://manageengine.adventnet.com/products/support-center/service-packs.html The issues addressed
Unistall
We have demoed the free version and liked it to the point that we bought it. However, I want to do a clean install, and everytime i run the unistaller, it fails. Is there a manual way to remove this off of my server?
What Is <23>?
Happy New Year. I am new to AdventNet FW Analyzer and would appreciate if you could tell me the meaning of <23> at the start of each syslog message. For example: <23>Scan [15439]: ...... <23>Inbound/pass1 [15451]..... <23>outbound/smtp [14504] .... I am not sure if it means port 23. So I would like to ask you for sure. Thankyou very much. HD
Monitoring Disk Queue Length
Hi We are using OpManager MSP build 6005. How can I measure Disk Queue Length, for a Windows 2003 server. Do I create a custom monitor?
Add feature to archive & restart Surveys
One of the current issues, is that if you add/remove survey questions, the ratings & satisfaction grade doesn't properly reflect actual values... I would like to see a feature that allows me to archive previous survey results prior to the modification of a survey. This will prevent past surveys from being included in the new survey definition.
Add Survey Results Report
I would like to see a survey that displays each technician with: - Number of surveys that were completed (count) - Their average rating (average) - Their satisfaction grade (percent total)
Update SLA
SLAs normally include "time to respond;" however, SD+ bases its SLA process on "time to resolve." It would be nice to have a date/time field for technician response to requester, and then be able to create a SLA rule based on response time.
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