Add Accounts (similar to ServiceCenter)
We use SD+ for internal, as well as external customers... ServiceCenter is nice; however, it does not have the ITIL compatibility that we require when managing our accounts. I would like to see the 'account' portion of ServiceCenter added to SD+
Security Control on individual fields
Allow for the better control of which fields a support rep can edit - for example a rep with the role "supervisor" can only set status of a request to "closed"
Mail Fetching Process Stopping
When one of our users emails our service desk mailbox, if they have replied to previous emails most of the time the Mail Fetching Process stops with: Error processing email with subjectOfMail : FW: CLIENT UPDATE, CALL NO. ##925## and messageid : <2DB79D66B9F0A54B9C274C101F6CC6A539FF32@perexch.contrav.internal>. SO STOPPING THE THREAD The content of the email that caused this most recently is attached (email1.txt) If I delete all the quoted emails and save the email then restart the mail fetching
Device Discovery
Hi there, I want to monitor 1 ADSL router, I can add the device in and it monitors fine, but what happens OpManager will do a netowrk discovery after x amount of days, and it will discover all the network devices onthe same subnet as the ADSL router. Is there any way of adding just the one device without OpManager add every other device on the same subnet. thanks
Need to reset customer's Netflow 6 Admin password
Hello, I am trying to administer a customer's Netflow 6 Installation, but they have forgotten the admin password for the web UI. Could someone please send me the utility that is used to reset the admin password on netflow 6? Thanks so much! Ryan Ticer Quest Media and Supplies
associating multiple vendors with product
We have certain products that we may purchase from multiple vendors. Associating each product with each Vendor one by one is time consuming is there a way to add multiple vendors to a product at the same time?
Puchase order modification
I noticed that the PO can be modified even if after it is approved and starting partial delivery , which is not correct business practice. Is there any way to prevent modifying the PO after it is approved? also when I give a user a role to only add and view POs , he can not complete creating PO and the application stuck when he begins entering the Supplier name I always have to give the user Modify permission to enable him complete the PO creation please help on this thank you
How i can go up historical data?
How i can go up historical data, with the following structure? Category Department Descriptions Priority User State Date and time of creation Date and time of closure Tecnician Resolution Ejem: Category - Sap Department - Finance Descriptions - description of problem Priority - Low User - anghellus State - Close Date and time of creation - 12-12-2006 13:30:10 Date and time of closure - 12-12-2006 14:40:20 Tecnician - Administrator Resolution - description of resolution Thanks for your help :D
Notification to admin when technician replies to requestor?
I was wondering if there is any way to get notifications to the administrator, when a technician replies to any open request? This feature would be great!
Server Reports - "Data not available"
I am having an issue recently which seems to be affecting either the gathering of data or the presenting of the data gathered. When I run a Server Health Report, I get Rx Traffic Util, Tx Traffic Util, and I can run an Availability Report, but I do not get any data presented for CPU Utilization, Memory Utilization, or Disk utilization, I get "No data available". This also appears to be true when I go to the individual Servers as well. However the current data and the last weeks data in some circumstances
How to see array windows fails??
Hello, first of all apologize for my English. As I know if a disk fails in a settlement
Page Numbers overlapping footer logo
We are adding custom graphics to the PDF reports. However, although our footer picture is the correct size, the page number information always overlaps the graphic. Is there something wrong? Do we simply need to make the footer graphic wider? Right now it isd 547x37 as specified. Jason Bottjen
Edit Report Profiles
Is there a way to edit a report profile after you create it? Deleting and remaking from scratch over and over while you are tweaking things is very tiresome. Jason Bottjen
Change Contract Owner
I'm using ServiceDesk build 6018. I noticed that the contract owner is the person who entered the contract information. I need to change the owner of a contract so that it lists the person responsible for the machine that contract covers. How do I do that?
Multiple email alerts for same event
I have setup an Alert Policy to email me when a user account gets locked. However, the user normally attempts to log in several times before giving up, creating multiple events in the Event Log, thus triggering the Alert Profile. Is there a way to prevent the emails from being sent after receiving the first Alert for any period of time? DaveB! in Tennessee
Upgrade to Opmanager 7 error
Exception in thread "Thread-15" java.lang.NoClassDefFoundError: com/trend/iwss/jscan/runtime/CallContext at com.adventnet.me.opmanager.operations.server.OpmPreInvocation.loadPath(OpmPreInvocation.java:389) at com.adventnet.me.opmanager.operations.server.OpmPreInvocation.<init>(OpmPreInvocation.java:34) at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source) at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown
Scheduled AD network scans stopped by doing a manual scan
Using SD+ 7 ( 7005 ) we have Windows Domain scan set to run daily, and look for new computers daily. This would be our norm. However at present I have been doing some manual scans, as I know some laptop users were in and wanted to capture information. This seems to stop the scheduled scans from working, shows next network scan due days ago. All the settings remain in the schedule, just it doesn't do them, until I go in and change teh schedule to a date/time in the future and then off it goes again
Easier Way To Change Labels In Interface?
This is sort of a follow up to the other topic I posted, "Can SQL Options Be Configured?". I found the older email with instructions on how to change the labels for the ServiceDesk interface...unfortunately it involves going through two large files and doing a tedious Find/Replace. You can't do Find/Replace all either because it would change the database values, or whatever is to the left of the equals sign. There has to be an easier way to change these labels...especially since every update will
Edit the name of default status
It will be great if we could edit the name of default status in SDP (Open, Closed, Onhold and Resolved). We use SDP in Brazil and in Brazil exist to many few people can understand english language. Here, this feature is very important.
Operator cant see alerts
Hi, I create a profile type OPERATOR. but this operator cant see the alerts. In the documentation the only thing that isnt possible was the configuration of intranet. Any Idea what could be occuring? Thanks
Netflow failed to run
I successfully installed Netflow Analyzer in Fedora Core 6 without a problem but when I run the 'run.sh' script it failed to start and here's the error message I get. The DBPort :: [13310] has been occupied by some other application (or) some other MySQLDB instance. Please free the port. Is there any workaround with this issue? Did I do something wrong during the installation? Please help. I'm evaluating several Netflow Colletors software including this one for our network environment. Nel
Multiple Domains
I am evaluating the possibility of getting Service Desk to manage 3 domains with separate budgets. My main issue at the moment is managing software licenses across the 3 domains. e.g. we may have 20 MS Office licenses for domain 1 and 15 for domain 2. The issue is that the software is identified through the scans and does not differentiate between software found on different domains. As far as I can see I have to manage and allocate licenses as a single batch. Is this correct or does anyone know
Custom monitors - Lookup values
Hi there, Does anyone know if there is a way to create custom monitors for device templates that use a lookup table for statuses rather than just returning the value sent from the device? For example, we monitor the duplex and speed on our server nics in order to recognise possible network problems but the values returned are from 0 to 4 which translate to disconnected, half duplex, full duplex and fault. Is there a way to provide these text values so that these are shown instead of the raw value?
how to add a centos 4.5 server
Hello, I use OpManager7 and I want add an agent what system is centos 4.5. Is there anything I can do? Regards, Manuel
Notifications for SMTP Service Failure
I Have OP Manager MSP Edition Build 6005. I get Notifications for all type of failures but if its a SMTP Service failure I dont get the Notifications. Proper Notification Proile is associated to the server and also SMTP Server to send email notification is different to the server which is failing and getting monitored.
Is it possible to run a report of the Alarms?
Hello, Would it be possible to run a report of the Alarms? Thanks, Manuel
Multiple apps on server
I am currently running FW analyzer build 4030, wifi manager build 5600, event log analyzer build 4030 and OpUtils build 4312, all on a single win2K3 server. Performance is good, but would it be possible to run a single instance of mySql server instead of separate ones for each product? If so, could you provide the necessary configuration steps? Even if I can only combine 2 or 3, would I see an improvement? Thanks, Gene
AppManager - SNMP arithmetic
I am using SNMP to retrieve MIB-2 information from a NFS appliance. I'd like to monitor the network bandwidth and packets per second. Can AppManager be configured to perform arithmetic on data retrieved via SNMP? For example to compute the network bandwidth the following equation would be used Bandwidth = 8 *(new poll value - old poll value ) / (time in seconds between polls). mb2452
Script monitor instance - attribute correlation
I've a few LDAP (custom script) monitor instances with the same attributes result(numeric code) and message(string). Each script monitor(really the same script file) has a different set of command line options and thus - separate output files generated. When I'm configuring alerts for particular script monitor instance on Global "Configure alerts" screen (select the particular monitor instance in one of two comboboxes) the attributes of ALL instances of such script monitor are displayed - for example
Error While Sending Notifications
At the moment we have gone semi live with our system. When we send a notification from within a request, we get the popup box saying Send notification Failed. When I check the system log, it says this ( under support tab) Exception while trying to send notification for Request ID : 163 Mail sending failed. I have my mail server settings setup correctly, and notifications outside are disabled except in regards to technician alerts. I am trying to select "Reply" in the actual request ID itself and
test environment entitlement Checking....
I am about to use my production license file on my test box - which is being put in place to check the validity of the upgrade from SDP6x to 7. Am I entitled to use this same license file that is already in use on our prod box - and if so, there is no way it can stop my production license from being recognised on any Adventnet licensing server is there? last thing i need is for the prod instance to go belly up.
Code 5 Updaing AD information
A user gets the error code 5 when they try to update their AD informaiton. What does this mean?
Call Type & Urgency?
Call type is referred to in the Helpdesk Customiser while Urgency is in the SLA section, yet I cannot see a way to allocate either to a call, or anything which holds these fields. Where are they?
No firewall is currently exporting logs to Firewall Analyzer
I have two Checkpoint Firewall-1 at two different offices, both are Check Point VPN-1 & FireWall-1 NG with Application Intelligence (R55) HFA_20, Hotfix 969 - Build 015. I have followed the set up in the installation manual for an unauthorized LEA connection to the "T". The one server is pulling through data successfully, the other server is telling me that "No firewall is currently exporting logs to Firewall Analyzer". I have double checked everything and cannot find anything different between the
Monitor Disk Queue Length
Looking for a way in Opmanager to monitor and add a threshold to the Disk Queue Length metric on Windows Servers
Dueby Time does not change after upgrading to 6014
Hi, I've upgraded to 6014 from 6012 on my test setup but the due date still changes when I change the status of a ticket from onhold to open. I am using MSSQL database. Regards
Please help with reporting on Requests by Impact...
Hi, There is a default Report on Problems by Impact, but not for Requests. Is it possible to report on requests by impact? Cheers, LW
Back Up process - How do you?
I have been using the backupdata.bat file which comes with SDP on an adhoc basis, and yes, I know I can schedule a task to run this once a week to grab a complete backup. However.... The powers that be at my company, insist that this is backed up in the same way that we back all of our other systems up, and that is using the MSSQL backup option for the database, and a flat file backup of the installation on the C:\ using Veritas BE 10. My question to you guys, do you know if that works - I mean,
URL redirection-SSL to HTTP
Hello, We put an SSL certificate on our website so it resolves now to https://helpdesk.blah.blah. We would like it if a user goes to http://helpdesk.blah.blah, they are re-directed to the https:// site. Our domain DNS hosting company says the web software, Service Desk Plus, needs to do that. Anyone know how to make this happen? jdieffen
facing problem while call logging and call closing call
hi, facing problem while call logging and call closing call. when i update my servicedesk plus from build 6004 to build 6014. problem is very serious. when i logged call or closed it showing process bar but not completing the request. i reinstalled the patch but the problem not resolved. and i cant upgrade the same to 7 version too. so i need trouble shooting for the same.
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