Change Requests don't work properly
I still cannot get the Change request approval process to work.
When I add change requests they sometimes go in as Approval Status "Approved" without me even sending a request to the CAB. Other times they go in as "N/A", which is fine, but when the CAB responds and authorises the Change the Approval Status still remains "N/A" instead of showing as approved.
Also, what is the difference between the 'Approval Status' and 'Status' fields in Change requests? They seem to cross over sometimes with "Approved" showing as an option in both.
I would really like to get these issues resolved as we require Changes to work correctly.
We use Servicedesk Plus 7 Enterprise build 7009 and Internet Explorer 7.
Thank you.
When I add change requests they sometimes go in as Approval Status "Approved" without me even sending a request to the CAB. Other times they go in as "N/A", which is fine, but when the CAB responds and authorises the Change the Approval Status still remains "N/A" instead of showing as approved.
Also, what is the difference between the 'Approval Status' and 'Status' fields in Change requests? They seem to cross over sometimes with "Approved" showing as an option in both.
I would really like to get these issues resolved as we require Changes to work correctly.
We use Servicedesk Plus 7 Enterprise build 7009 and Internet Explorer 7.
Thank you.