URGENT LICENSING PROBLEM
I'm posting here because I don't know what else to do; my emails have gone unanswered for the past two days and my license will expire in two days.
My purchasing department will not take action on renewing our license until they have the invoice/P.O. from last year. I applied for a an academic license last year, received it via email and assumed that AdventNet had billed our purchasing department or had sent them the appropriate information. Apparently they hadn't; when I asked for last year's invoice I was faxed an invoice that was completely wrong (wrong address, wrong number of licensed technicians, wrong name, everything).
I know that this is a troubleshooting forum for technical problems, but if there's a different place I can post this, or someone else I can call about this I'd appreciate a response as I am at the end of my rope regarding this matter.
My purchasing department will not take action on renewing our license until they have the invoice/P.O. from last year. I applied for a an academic license last year, received it via email and assumed that AdventNet had billed our purchasing department or had sent them the appropriate information. Apparently they hadn't; when I asked for last year's invoice I was faxed an invoice that was completely wrong (wrong address, wrong number of licensed technicians, wrong name, everything).
I know that this is a troubleshooting forum for technical problems, but if there's a different place I can post this, or someone else I can call about this I'd appreciate a response as I am at the end of my rope regarding this matter.