AD Import slow
I have recently upgrade to 7.0 and since then the AD import is very sluggish. Takes 15 min to enumerate AD. We have approx 150 OU to import? It never took this long in version 6. Any ideas?
Viewing actions
When I creat an email action with more than one email address to recieve the alert that action will not show up in the view actions tab but it does how ever show up in the configure alerts tab as an action I can select. This only happens when I make an action that has more than one address to recieve the alert. Single address show up. Since the multiple address actions do not show up in the Actions tab I cannot edit or delete them if needed. Aaron Harris
Status icon in Business Snapshot remains in Crtical mode
Hello, While playing with the SNMP traps, I deliberately activated an alarm to trigger a trap just to see how OpManager reacted. While the result was expected, I noticed that the red cross icon in the Business Snapshot was not cleared (Pls see attached screenshot). I have verified that all alarms are cleared and that the fault that I deliberately created was rectified. Is anyone able to tell me what else must I do or set, to have the status icon refreshed automatically ?
Change default case status on an incoming request.
I have a question regarding new requests coming into ServiceDeskPlus I want every request that is logged into SDP to get the same custom status, the system has two default statuses that can not be edited ("open" and "on hold") and it seems all requests that are being opened get the "open" status. I have tried to change this via Business Rules but no matter what I try they always get logged as status= "open" Is there a way around this? The business rules seem to offer this option but it does not register...
Create a custom telnet /ssh monitor
I have several network devices that are not SNMP friendly, however they usually have Telnet or SSH access available. Is there a way to monitor a device using telnet /ssh commands and convert the outback back into OpManager ? CPU and MEMORY use would be a good example of something to poll.
Default Status to a custom value
I've defined a new status value called 'New'. Is there a way I can default a new request to Status='New'? We have customized the request form for users such that all they see is priority, subject and description. The thought is that users fill in a minimal amout of information and we the developers will fill in the rest once the request is created. I would like all initial requests to be status=new and once we review and fill in additional information we the developers would change status=open. Is
Display graphs on custom Web Page.
The ability to create custom web pages and display graphs required. I would like a 24hr graph for a device showing UpTime,CPU Usage, Memory Usage, Hard Disk Usage. It would need to be able to auto login for speed of use. It would be also handy as our monitor uses web pages for its screen saver so displays all the device details every 10 seconds.
Monitor SNMP values for hardware (ie harddisks)
I need to be able to monitor specific SNMP OID's to check the condition of hardware. ie the defualt value is 2 if device is ok and need an alert if this ever changes.
OPManager 7
How can i install the new hotfix 7025. what is the procedure. anyone can help. ty..
Allowing Technicians to edit 'Due Date'
We are using a locally created group call 'technician' to place our help desk technicians. All appears to be running properly except for the fact that the members of this group cannot edit the 'Due Date' field in a request. I have setup the group to have 'Full Control' of Requests, 'Edit' for Purchases, Solutions, and Reports. Any idea what I need to do to allow them the rights to edit this field? Thanks
Delete Users & Home Folders
Is there a feature to delete user folders along with users? I'd like to be able to view obsolete users, select them for deletion and know that their home folder will also be deleted. Thanks very much, Darryl McKay villagorilla
Requester details not populated when adding new Request
We have noticed in Servicedesk Plus 7 Enterprise build 7009 that there seems to be a bug with choosing Requester names. On many occasions, when we begin typing a Requester name in to the relevant field on the New Request form and then choose the Requester from the resultant dropdown, the phone number and department are not populated. This happens quite regularly and is quite annoying. We are having to click the icon next to the Requester field to look up the name, which seems to work most of the
Tax Rate changes for Canadian users
The rate has to be changed manually to get updated in the PO.Rgds,Hima
Logs missing & mail server problems
Hi, I have 2 problems: 1: the logs folder in C:\AdventNet\ME\ServiceDesk\logs on my SD+ server is empty, despite SD+ having been running for 3 weeks now? Plase advice asap? 2: What i wanted to look for in the logs was entries connected to mail server settings since the SD+ says 'FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox.' despite having entered 100% correct information. Please advice asap! Thanks,
OpManager 7 -- Scheduled Reports
When scheduling reports, I get send PDF's with reports that state 'No Data Available'. THe only report I have tried that has data is the server availability report. Others, such as CPU usage, Least Free Space all come back blank.
trial probe conversion
hello. is it possible to convert trial probes in MSP edition to full probes?
Automatic Online Status
The Online Status should be automatic. Now it is set manually, meaning NOBODY USES IT ! A silly feature for such a progressive program.
Notifications of new tickets to addiiotnal users on a per account basis
It would be very helpful to have a way to notify specific users (both support reps. and customer contacts) when a ticket is created for an account. Often the salesperson for the account, primary customer account manager for an account, and the primary customer contact(s) want to be notified about support activity that on behalf of their users so they can get involved when necessary. It would be ideal to have a list of one or more notification email addresses that could be added for each account.
Post Waiting Approval???
I just tried to make a thread asking for help and it saysa waiting for approval... Why me :oops:
swap space util on solaris
can you please tell me how to view / edit the command that opmanager uses to monitor swap space on solaris servers as the command that exists does not work. linux uses the free command which works but solaris does not have this utility so would need to use vmstat.
Devices added to google map do not show on map
For some reason when I place any device under the router category on the google map it does not show up when I click add. When I add a server to it they all show. Any ideas?
importing users from AD creates clones
Is there a way to force an Import form Active Directory to replace users with the same name? I have a list of requesters/users with assets bound to them, but they do not have user names and passwords. So when I do an import from AD I get a duplicate set of the same users with user names but not assets assigned to them. I don't want to reassign 480 users to there assets. Also in the future if a field is added to the user like email or department through AD will this result in duplicates in the next
unable to run repairDB
When I try to repair the DB I get error 22. We are using SQL server and not my sql
Unable to fetch Interface Details
I have one router that the FA0/0 will not show up in the Interface list. It does show up in the Routers\Map but when I click on it I get "Unable to fetch Interface Details" I have deleted the device and waited 14 hours and re added it same issue. I see all the other interfaces on this router and my other routers. Any ideas?
Error in connection to freebsd
I have the software on windows2k3, but i cant connect to freebsd. i want monitoring the disk and memory. i set the OS Freebsd, user, passd, port 22(ssh), and the command i put like FAQ, "/usr/bin/vmstat 1 3" But, it tell me "Authentication failed. Kindly verify the username and password provided.Also check whether the given Command Prompt is correct" What im doing wrong? Vidal Garza
How to apply SSL Certificate
I received the following info on applying: Steps to apply the SSL Certificate : (a) Stop ADSelfService Plus. (Start --> All Programs --> ADSelfService Plus --> Stop ADSelfService Plus) (b) Copy and paste the signed the certificate in "C:\Program Files\AdventNet\ADSelfService Plus\Conf". (c) Open Command prompt. (Start --> Run and type cmd). (d) Type "Cd C:\Program Files\AdventNet\ADSelfService Plus\jre\bin". (e) Then type the following command, keytool -certreq -keyalg RSA -alias tomcat -file certreq.csr
General Slowness?
In the testing phase of AdManager Self Service when a user first logs in we are seeing an extreme slowness in AdManager each time a change is made. The system will delay 1-2 minutes before any submissions are excepted. Have other people experienced this issue?
UPS Monitoring
Opmanager has detected my networked ups's but it doesnt show extended battery information - i've set a working login name and password up in the software which i can log into the ups with but it still doesnt get the stats. Any ideas ?
attaching notes/docs to asset
is there any way of assigning notes/ documents to asset?
changeDBServer.bat Does not work
Hello, May I ask for a help regarding changint MySQL DB to MSSQL DB? After DB backup, I stopped the SDP6 service and ran changeDBServer.bat but it is not processing after prompting an error message as below: "========================================================" "" "Usage : changeDBServer.bat --console [for non GUI user]" "Usage : changeDBServer.bat [for GUI user]" "" "========================================================" Exception in thread "main" java.lang.NoClassDefFoundError: Files\ServiceDesk\bin
Permissions to monitor windows servers
We are using OpManager to monitor our Windows 2003 Servers. Right now we are using credentials, which belongs to Domain Admins group and everything is working ok. We would like to use an account that does not belong to Domain Admins group, but what kind of permissions should we give to this account?
User password change problem
Hello, When requesters click "personalize" they can change language AND password of SDP. Even when the option under General Settings->Self-Service Portal Settings "requesters are NOT allowed to edit their profile" is selected. This is a major concern, because we have the multilanguage edition and users will frequently personalize and might feel the "need" to change password. Since the AD is the source of autentication, not being able to disable this feature arises several access problems. We have
IBM DS4500 drive monitoring
I was wondering if there was a way to monitor the drives in a DS4500 SAN. I've been trying to do this unsuccessfully. Any help would appreciated, Thank cmh
Eventlog in Windows server
Hi, I have configured Event Log Rule for one of Windows server. WMI and SNMP is working properly to this server from OpManager. I have configured to monitor ANY event log but unfortunately no new alarms are discovered in OpManager... any ideas why? regards Slawek
SDP and Vista?
Hi there, Just recieved my first Vista Business machine, and SDP does not work ... when attempting to open SDP in IE7, I am presented with blank screen. Is SPD compatilble with Vista ( any version...? ) Thanks
AD/Network scan
Hello, I am testing SDP and have found that additionally to the many problems reported about the asset scanning of clients in AD i have encountered this issue, which i havent found reported by any others yet. The scan is using FQDN to identify the client and fails with DCOM or access denied. If i manually scan and use the netbios name only the scan is successfull. I have noticed a problem with our AD, because we use a 3rd party DNS and our network numbers 1000's with many subnets so in some cases
Wildcards
The ability to use wild cards when updating a number of people for example: our website pulls employee picture links from the extensionAttribute1 uning http://server/images/%givenName%.%sn%.jpg but I cannot input this into your software to update all users as it does not replace the %givenName%.%sn% part Brett Hobbs
Network Interface Statistics with SSH
How can I get network interface statistics using SSH? When I use SNMP I get the interfaces, but not with SSH. Please help. Thanks.
Which table in SQL database to edit workstation info
Hi guys, I wish to edit every workstation name, and want to do it by editing the information directly i the SQL database - but i can't find the table holding the workstation information? Where can i find this information? /David
Event Log events with a dollar sign in them
I've noticed that OpManager doesn't email the complete event if it contains a dollar sign. The event details are truncated. I assume this is because of the scripting language being used. Is there anyway to fix this? I'd really like to be able to see the entire event detail in OpManager.
Next Page