500 Error When Editing a Task

500 Error When Editing a Task

When I edit a task and tell it to save I get the blow error. The changes are still saved however. This has been going on since we upgraded to 7010.

HTTP Status 500 -

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type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
com.adventnet.servicedesk.helpdesk.util.NotificationUtil.isNotificationEnabled(NotificationUtil.java:103)
com.adventnet.servicedesk.tasks.TaskUtils.sendMailNotification(TaskUtils.java:679)
com.adventnet.servicedesk.tasks.TaskUtils.updateTask(TaskUtils.java:513)
org.apache.jsp.tasks.CUDTask_jsp._jspService(CUDTask_jsp.java:209)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:92)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:113)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)


note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.


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Apache Tomcat/5.0.28






























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