Full Workstation Report
Good Day, please can someone help me with a query... I need to import workstations via csv into SD7. first I need to eport the current Asset/Workstation/Resources (Workstations) the problem I am having is none of the std reports dor workstations extracts the Serial number of the workstation, please can someone help me with a query to export the following details... Workstation Name Model Service Tag Manufacturer OS Asset Tag (Same as Service Tag) Asset Serial Number (This is the problem child) Assigned
No email for Any alert
I have tried creating email alerts several times,but i never got any email alert,though the alert was triggered and the status shows success.Please advice. Am i missing something? Regards Laxmikant S G
Scheduled backups do not work
I found my first major problem after the migration to 7.0 7009 on my test system. I cannot seem to enable scheduled backups. I edit the settings, click Save, and it tells me the settings have been saved successfully. However, the backups do not run. I checked the database, and the BACKUPSCHEDULE parameters in the globalconfig table are set properly, but the backupschedule table is blank, meaning no backup schedule exists. I have tried to turn it on with IE7 on both XP and Vista and also from Firefox,
OpManager MSP Alarm generation
Hi there, we have been running OpManager MSP for a while now, we have full alerting of event logs and disk , CPU threshold being sent by email. We have noticed however that the alarms in Opmanager are getting generated from 3 days ago. why is the Alarm generation not up to date. It is not a mail server problem as by checking the Opmanager database it shows the latest alarms are from 3 days ago.
Asset Reports
I upgraded from 6 to 7 and lost my asset reports. How do we create them now????
CPU and other Gauge Monitors
Which monitors are used to generate the CPU dial graphs? I want to monitor a wireless access point and it doesn't include the Mibs used for the monitors" CPU utilization". It does use the predefined CPU util. for switches and firewall. I confirm that by testing the monitor. But the dial doesn't seem to use those.
workstation ID question / query
Hi I am a user of version 7.0 and have a question that hopefully someone might know a bit about. Essentially what i want to do is be able to scan a workstation when a computer logs onto the network. I have figured out that when a workstation scan is done it calls this command : http://helpdesk.mycompany.com.au:81/WSInvokeScan.do?wsId= [unique id here] &action=scan&wsName= [computer name here] for example: http://mycompany.com.au:81/WSInvokeScan.do?wsId=1562&action=scan&wsName=admin151.mycompany.com.au
Business Notification to non-technicians
I am looking for a way to inform certain Key-users (non-technician) on various requests from other requestors via Email. I've been playing aroung with tye notification rules as well but could not create the desired result. Thx Tim
tips for efficient blackberry and other mobiles
is anyone using blackberry's to handle support tickets? we are finding it hard to use blackberry's because we cannot find a way to respond to tickets with our helpdesk email address (helpdesk@ourdomain.com) how is everyone else handling these?
Live reports for an IP
Hi, Is it possible to make a custom live report for a single IP or subnet? Thanks. BR, Gabi.
SD+ 7.0 on Linux does not work
Hello, After installing the SD+ 7.0 into CentOS Linux 5, and run "sh run.sh", the following error message occered and SD+ did not work at all. [root@centos bin]# sh run.sh ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /root/AdventNet/ME/ServiceDesk JAVA: /root/AdventNet/ME/ServiceDesk/jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx256m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl
Unable to approve POs
Since upgrading to SD+7 build 7010...I am unable to approve POs. The Tasks block is greyed out and I don't have an option to approve or reject. Is this a bug or am I doing something incorrect. I am logged into SD+ under the admin account.
QUESTION ABOUT CUTOMER
Hello My friends. I am using MSP6004 of the OPManger. In the begging(before network discovery), I had created three customer accounts. Although, I register all the probes under one customer and I have discovered the network under the same customer. Now I want to move some servers under the other two customers and keep the rest. I searched for a way to do this but I couldn't. Please If you know how,let me know in details how I can do it. Also, Is there any feature in this version to create a user
Product Type for scanned asset
How do I change the product type for a scanned asset? I have a number of assets that have been scanned and designated workstations when they are servers. I have a product type of server but I can't find where I can edit the product type field in the asset record. Can anyone help. BTW Rel 7 Build 7008 Thanks
Need the ability to add more fields in the ASSET
At the present we testing ServiceDesk Plus Enterprise Edition 7 system before purchase. We nedd More then 4 Additional Numeric fields (about 15 fields are needed) and 12 Additional Text fields (about 15 fields are needed) in the ASSET Additional Fields. Right now we are limited to what we can have and as a result Admins must choose between what stays and what goes. How we can receive necessary changes? Whether probably to make them specially for us and how it soon? Business World Publishing, QA
Create Vendor from Outlook Contact
I would like to be able to create a vendor contact from an outlook contact as this is how any people send through their details, or are already our system.
7025 Availability Report Trouble
Installed HF 7025 earlier today and tried to run device availability reports for devices in business views and can only get reports that include no more than 11 devices. I don't know if this is related to some of the problems I've reported with my DB and am wondering if any one else is having similar problems?
Issue with MSExchange Monitor
I am presently having an issue with MSExchange Monitor where it will not populate under Application Monitors or wherever it is to be populated in v7xxx. The steps below are what were taken. 1. On v6016 we migrated from MySQL to MSSQL -- issues resolved with support 2. Upgraded from v6016 to v7 and then applied hotfix 7025 -- lost all data in that update. 3. Decided to roll-back to v6016 and use MSSQL backup taken prior to version upgrades -- db corrupt and repairdb did not work 4. Decided best course
Name resolving by the hosts file
Hello Is there any way to force FA to resolve DNS names not only with DNS servers, but with the local hosts file as well (the way it is done by operating system itself, hosts file first, then DNS) Mariusz
URL's from Cisco firewall
Hi, apologies if this appears a strange question, but i didnt initially configure our firewall analyzer. We are monitoring a Cisco firewall, but i'm noticing all reports that are coming back are only IP, We're hoping to be able to monitor users web traffic, but this becomes a bit tricky when the reports are IP only - the url report is blank if this helps at all. Could anyone point me in the right direction to get this configured to report on url's? Thanks in advance Chris
sql opmanagerdb size question
I'm concerned about the size of my opmanager database. I'm only watching 20 switches and around 20 servers. It is almost 3gb in size and growing. Is this normal? Is there a sql maintenance plan that I could configure?
Missing something fundamental
HI there, I've installed ELA and i think i'm missing somethign fundamental. There are logs coming in, such as failed login attempts (I can see this is the raw packet log) but they aren't showing up against the servers. What's happening? What am I missing? Thanks in advance.
A requester from more than one department
Is there away to assign a requester to more than one department? I am running 6008. Thanks.
opmanager via blackberry
I noticed that servicedesk is able to be accessible and viewable via a blackberry browser, however for opmanager, I just get a blank screen - any advice/workarounds? thanks naynesh
MSP: problem creating new user with full control user rights
I use OpManager MSP edition. When i create a new user with full control user permissions for only one or two customer views, this user does not get admin rights, only view rights. When creating a user with full control permissions on all devices, this user does get admin rights. Does anyone know how i can give admin rights to a user for only one customer view? Thanks!
FQDN problems
Just a little bit of history, I have been using SD since ver 5. We have not had the FQDN issues until we upgraded to 7. We currently have many machines still on an NT 4.0 domain. Here is the problem, which others have posted about but for different reasons: Say my NT domain is Adventnet. And I have a computer named TEST1. SD (before the upgrade) would scan the computers, using netbios to find TEST1, use wmi to pass the domainname\administrator (i.e. Adventnet\administrator) and the password, and
Automatic User Updates
Is it possible for SD+ to generate automatic updates to users containing call details and history? i.e. Every Friday, send out an email to users updating them on the status of their call(s). I checked in Notification rules and that does not appear to be an option. At this point, it looks like it would be a manual operation by Technician to send out call history to users... So i am kind of just looking to confirm my thoughts... -Thx
After a upgrade SDP v7009->7010 pictures in request are n
Help! After a upgrade SDP v7009 on 7010 pictures in request are not displayet!!! The Reference to a picture looks so: http://server/inlineimages/workorder/1393/0.png On file system there is this picture: \\server\c$\AdventNet\ME\ServiceDesk\inlineimages\WorkOrder\1393\0.png How to correct?
Upgrade from Version : 6.0.0 Build 6011 to Ver 7.0
Hi All, We are currently offered an upgrade from Ver 6 to Ver 7, as we bought additional license from 5 to 10. The instruction provided for the upgrade is for Build 6012. Could someone provide me the upgrade instruction from Build 6011. Thanks. Ahamed
Problem in Opmanager 7
I m facing problem in Op manager.Opmanager shows proper stats when initilly discover and configure devices, but Whenever my PC restarts (on Which Opmanager service is running) due to power failure or some other reason, It failed to get SNMP stats from few devices.It starts showing partial stats for few devices i.e if showing CPU utilization , then unable to show memory utilization.From few devices it is getting full stats.from few devices it is getting no stats.However i have checked that SNMP is
Mail Server settings error
I'm trying to configure the Mail Server settings. When I try to use any of the smtp server settings for gmail, yahoo, etc. I get the error "530 5.7.0 Must issue a STARTTLS command first 35sm249328wra.21" in response to the "Test Mail" test. Any ideas?
Merged ticket lost a conversation from one of the originals
I merged 2 calls on a SPD V6 build 6014 MySQL database, but when you look at the conversations attached, an outgoing message from a technician on the first call (not the existing merged one) has vanished. We have a copy of the email which was sent out from SDP and the corresponding reply from the requester received before the merge, but these have not merged into the new call. Any ideas/suggestions gratefully received. Dean
New computer objects in AD are not imported by scheduledscan
New computer objects in AD are not imported by scheduledscan. I think the problem is that i can't configure the "Check for newly added workstations every X days". SD seems to 'forget' that setting over and over again.
Echoing of words in Russian encoding is Incorrect
Hello When writing the name of equipment, its situating and comments to the OpManager 7 problems in Russian after the page refreshing instead of Russian letters there are question marks or numeric�character�set. Could you please help to solve this problem . The decision of purchasing OpManager is depend On its quickest� solving.
Why no translation?
ServiceDesk Plus 7.0.0 Build 7009 Why isn't there a possibility to translate all text in the dropdown boxes in the "Request details" window (see attached picture)? It doesn't matter which language you choose, it's never translated. This problem was also in Build 7002. Can't find any variables in the translation file for these entries. Does anyone have a resolution for this problem?
edit request - changing Creation date removes assigned Tech
Every time I change the creation date for a request ( loading a batch of old jobs into the system so frequent occurance! ) it removes the assigned technician. Can you advise how this is resolved or if this is being addressed in a future hotfix please. Kind Regards, Andy
DataBase-Structure and direct SQL Access
Hello, could you help me to get information about the database structure related to the requests and replies. We want to import some data into the SC+ and want to import additional information. At first, I want to know what I have to insert into which table to create a request for a supporter. Where are the relations between tables and how is the structure built up? The next I would like to know, where I have to access (which db-table) to get the related talk (as replies) between customer and supporter
Technicians not showing up as Requesters
Hi, Even though on the self portal settings i have it enabled I have some technicians not showing up as requesters, how do I fix this? Thanks, Greg
CREATING A NEW PRODUCT CATALOG
Hi, I am using SD 7 with hotfix 7009 and I need creating a new product catalog in Spanish. How I do it? Can I edit the type and category product? Help me, please Regards
Colour Coded envelopes on Request Page - SDP7
The envelope symbol on the request page is great for letting technicians know when a user has updated the job via an e-mail , showing red with an arrow into the envelope. My only wish at present is that the system generated notifications were colour coded differently from those sent manually by a technician. We have notifications turned on for job creation so jobs typically have the green envelope next to them. Ideally I'd like some indication that a manual message had been sent to the user requesting
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