Trouble sending alerts via e-mail
Getting "The action Exchange has failed.javax.mail.AuthenticationFailedException" message when trying to Execute the send mail action. Thanks David Johnson
eventlog with IBM-AIX
I have IBM-AIX Firewall and I set following manual to collect log from IBM-AIX to EVL but It doesn't work.After I config IBM,EVL notice ERROR:permission denied and code:800A00046.How to collect IBM-AIX log and prove this error
How to roll back a build
I installed 7010 and think I need to go back to 7000 before the Workstations tab changed to Assets tab. Too many changes and items were in the wrong places after upgrade. Any help would be appreciated. Thanks.
Requester Drop-down selection doesn't auto-fill
Running 7009. In previous versions of SD+ when selecting the user in the drop-down selection for Requester, the fields, asset, department & contact number would auto-fill. This does not appear to happen anymore.
Display emailadress in requests
Display all emailadress in requests, also CC if a adress is in this field.
Quick Help on Upgrading Version? (Don't want to break it)
Okay, we have the following SDP: Your SDP Version : 7.0.0 Build 7004 The Archives show that 7.1.0 is out. http://archives.adventnet.com/service-desk/7010/ Can anyone let me know of anything special I need to do before I install this? Do I need to jump versions or can I go straight from 7.0.0 to 7.1.0
Event Log Rules
After adding Event Log rules to all of our servers I would like to change some settings as we are being bombarded with notifications. Is there a way to reset or turn of the Monitor event log rules for more than one device at a time? I cannot seem to find a way to accomplish this task. Thanks, Joe
SDP7 on Vista
Currently running SDP 7009 on Fedora 8 in VMWare player on Vista. Is there any idea as to when a Vista compatible version of SDP 7 will be released? Running on VMWare Player with Fedora 8 is smoother now than when it was running on my XP laptop (admittedly a lot slower), however I need to do Windows scans soon. I have a Vista laptop I use as my SDP base. I carry it to all of our sites when I'm there and update the scan of each Windows network. I am the only person with access to SDP. I use it more
Cisco 7206 virtual interfaces monitoring
We have some trouble with monitoring virtual interfaces on Cisco 7206. We are using Cisco 7000 series device type. Physical interfaces monitored properly. For virtual interfaces utilization, errors and discards parameters are not available. Other monitoring system (MRTG) shows this values. Can you advise me something ?
Modifying default case numbering sequence
By default Service Desk starts case numbers with #1 and just keeps counting up. Is it possible to modify a default case numbering sequence in Service Desk, so it creates case numbers as MMDDYYYY-XXXX, where MM is Month, DD is Day, YYYY is Year and XXXX is a sequence number that starts from zero every day? Regards, Eugene
Report - Surveys out vs. completed
Has anyone considered this? I would like to create a report for the following: - How many surveys have been sent to requesters - How many surveys have not been completed - Which requesters have not completed the survey This would be helpful, especially if we had the ability to notify the requester that they still need to complete the survey.
WHO changed???
Determine who made an account modification or who deleted an account? Brent Smith
who did it?
Who created a user acount and who deleted / disabled a acount and when. Is it already in the software and am i missing it? Reggie Hayes
Update opmanger7
Hi, I'd like update to opmanager7. Now I have opmenager6. How I export (import) the database? Thanks
Security Group Report
Want to be able to choose what security groups I want to have reports on instead of EVERYONE. Shaun Guthrie
Who created a ADuser
I want to be able to tell who created a User in AD. I dont seem to be able to export the "Owner" field from within security. Is there a way of doing this?
remove exchange monitor
how do I remove exchange monitor from a server in MSP?
Edit request Type
Prior to version 7, there was no way to differentiate types of requests, so we created a custom list field called Request Type with the values, Trouble Ticket (TT), Service Request (SR), Provisioning Request (PR) and User Query. Now in version 7 there is a field also called request type but there are only Incident, Request for Information, and Service Request for values. How can the values be added and edited? Currently the default values do not meet our needs and create for confusing reports.
Local User Profiles ???
Upgraded from version 6 to 7 last week. On build 7010. We noticed that after the upgrade and doing an assest scan that Service Desk made a local user profile on all the computers that it had scanned using the user name and password provided for the scan. What is the purpose of it doing this? It caused quite a stir as one of our managers had put his name in as the user and we called him on the carpet as to why he was working on a Saturday and logining in to machines he had no business being into...
Exchange 07 support for ADManager
When will we see Exchange 2007 support for ADManager Plus? It is the only thing holoding us back from purchasing. Sonny Wyatt
Scheduling of Reports in ADManager Plus
When will there be an option to schedule the reports in ADManager Plus? Thx Martin
Email and Schedule
Ability to schedule and email reports from with the system. dfraser
Scheduling Reports
Need to be able to schedule certain reports and emailed every week to help desk technicians? Mohammad Anjum
Report Scheduling
Report Scheduling. I need to be able to schedule reports to be run automatically on a weekly/monthly/yearly basis. Robert Ferguson
Scheduled reports
Automatic emailed reports. We have a need for a password soon to expire report to be run once a week and emailed to someone Greg
Exchange 2007 support
Hi When will there be support for Exchange 2007. Thanks
How much longer for Exchange 2007 support?
I've got the credit card out just waiting to purchase. I've got a brand new AD to fill, and this product will be so much easier.
Feature Request
Here are two features which are really important for us - please consider adding these in one of your next updates: - Automated Reports (Option to schedule specified reports and distribute them by mail). - Custom Reports. Option to create own Reports based on all AD-Fields (with Filters). thanks fheindl
Scheduled reports components
Hi, Can we get scheduled report part in this software ? It should be great to have for all reports available option to schedule these reports on daily, weekly and monthly reports plus option to select OU list to be included etc. PCO
Audit Report
can i generate audit report: Example. 1. technician create/delete user (number or username) 2. technician reset/unlock user (number or username) 3. user lock/reset password on perior time and other report for audit.
OpMangr SQL Installation Problem
Hi Folks, I'm having a problem getting OpMgr installed on a server which currently runs an instance of MS SQL 2005 Express for a different application (I'd rather have one MSSQL instance instead of one MSSQL and another MySQL both on the same server). I'm getting the error "Unable to connect to SQLServer. Proceed the installation with MySql as database". I've verified that MSSQL is set up for TCP/IP connectivity and is listening on localhost:1433, I've also verified the logon credentials are correct
mysql query to list interface speeds
hi all, does anyone know the mysql query to list all of the interface speeds of the managed nodes within opmanager or the table the interface details are held in.
Re-add AD Domain to a list of public domains
I accidentally removed my AD domain from a list of public domains and thus lost an ability to log in to the system using AD credentials. The built-in Service Desk administrator account exists, but administrative privileges have been removed from it. How do I make the AD domain public again, thus re-enabling AD authentication? I am running a SQL 2005 back-end and am comfortable modifying the database directly. Please let me know what DB tables need to be modified. Regards, Eugene
SD+7.0.9: set due date when creating ticket?
hello, i was just wondering if it is possible to set a arranged due date with the requester when creating a new ticket? We are in the situation where we have no default SLA's and log the majority of our requests for the users. We would like to contact the user set a end date in agreement and use this for the ticket. Now we have to give all our techs SDadmin rights and all tickets get the default SLA enddate which does not reflect the agreements with the end users. and can only edit this after the
Servicedesk hanging and running very slowly
Hi All, We are having an issue with service desk, the CPU will stark spiking from 20 to 100% and the system becomes very unresponsive, when then restart the service and it works fine for a day or two and then the problem occurs again, seems like a memory leak to me, how do we fix this issue, we are running build 7009 with sql as the backend. Thanks, Greg
Holiday List Not sorted
Minor issue - can the Holiday list be sortable by date or description please. At present only seems to be displayed in the order they are entered. Regards, Andy SDP 7009
Entering Dates - an easy way?
Is there , or can their be added very soon, an eay way to enter dates WITHOUT having to use the calendar pick box. I'd just like to be able to type the date in with the time in any box which is a date/time. If I want to plan a change 2 months ahead starting at 9am and finishing at 3pm and do the work at 12noon I have to adjust the start date and end date from the calendar and accept the time as 12:00, then go back and edit the time with mouse clicks to get to 9am or 3pm. Would all seem much easier
Closing Multiple Jobs
Morning, I have a problem where when a Technician selects more than two or three jobs and requests to either CLOSE or PICKUP it tries for about a minute or two then gives a CANNOT FIND SERVER Page. Upon going back to the page the jobs are not effected. Effects multiple users not just one or two.
Images not showing on IE7 Client Side
Any image in the solutions section of the helpdesk are not displayed to the requester. They are viewable on the server. Do I need to add a full file path to the images somewhere in helpdesk?
Configuring Riverstone for OPMANAGER 7
Hi!!! I�m trying to configure my riverston in order to monitoring with the opmanager 7, But I�m not pretty sure about the snmp configuration... I have this configuration, But I dont know how to enable the traps for monitor the cpu, Bw and Interface errors.. snmp set trap-source 10.6.12.10 snmp set target 10.6.2.254 community AAA snmp set community AAA privilege read both view I will appreciate any help from you. Best regards!!!
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