SDP mail fetch can't handle embedded images
SDP 7009 on SQL 2000
I have started to notice that when a user emails the servicedesk with an email which has embedded images rather than attachments, SDP just displays red crosses in the incident.
Is there a way that SDP can convert these images to attachments, or display the images in the incident? Otherwise we have to keep going back tot he requester and asking them to resend the email with attachments.
If nothing can be done, could SDP look at creating an automatic reply to any email which has embedded images asking them to resend the email but use attachments instead?
I have started to notice that when a user emails the servicedesk with an email which has embedded images rather than attachments, SDP just displays red crosses in the incident.
Is there a way that SDP can convert these images to attachments, or display the images in the incident? Otherwise we have to keep going back tot he requester and asking them to resend the email with attachments.
If nothing can be done, could SDP look at creating an automatic reply to any email which has embedded images asking them to resend the email but use attachments instead?