Serious reassignment bug!
Changing the requester details for a request on the main page changes the requester to the technician who is currently assigned, rather than to the new requester.
Effectively re-assigning all requests that you were taking care of to the requester you intended to use and replacing you in the technician list.
This will cause the requester to now receive all updates that were assigned to you and your team.
This behavior only occurs when editing the requester directly on the main page (without using the edit button)
We are running SD+ 6015 on SQL 2K5
Please advise asap!
Effectively re-assigning all requests that you were taking care of to the requester you intended to use and replacing you in the technician list.
This will cause the requester to now receive all updates that were assigned to you and your team.
This behavior only occurs when editing the requester directly on the main page (without using the edit button)
We are running SD+ 6015 on SQL 2K5
Please advise asap!
Topic Participants
Marc Novak
Bradley Munsen
Andy.Fox
ServiceDesk Plus
Girish