wrong interface speed
I have tested the NFA,but that it collected the data seens not correct. The flowed interface is 10GA , and the true speed is above to 200Maps. But the GUI shows just 0% of the interface in . the configuration of 7609: global set: ip flow-cache timeout active 1 mls ip multicast flow-stat-timer 9 mls netflow usage notify 60 120 mls flow ip interface-full no mls flow ipv6 ip flow-export source Loopback1 ip flow-export version 5 ip flow-export destination ******* 9996 ip flow-aggregation cache prefix
Reject a request
We are using SD+ 6.0 with a Mssql 2000. I have defined a status of request Rejected. What we do....When we have to reject a request we need firs to write in resolution field, after that to save it and go to Edit and change the status to Rejected. Because I would like the requester to see that the status is rejected and in the same time the request to be closed. Is there the possibility next to bottom ''Save and close" to create a button ''Reject and close"?
Attachments
Hi, If a user emails the engine with a *msg attachment it is not allowed through. Can anyone help me locate the file type filter please. Thanks
Tomcat Error While Approving PO.
Some time IT Helpdesk gives error while approving PO. Apache Tomcat error. But the PO Gets approve...Any solution to get rid from this headache... Thanks Jayesh M
Error "1.3 beta is not supported" in Safari 3.0.4
I've tried searching but haven't found anything yet. Is anyone experiecing the attached error? I enabled Debug menu in Safari and get a the following JavaScript error: SyntaxError: Parse error http://phaidon:8080/script/slider.js
Re-add AD Domain to a list of public domains
I accidentally removed my AD domain from a list of public domains and thus lost an ability to log in to the system using AD credentials. The built-in Service Desk administrator account exists, but administrative privileges have been removed from it. How do I make the AD domain public again, thus re-enabling AD authentication? I am running a SQL 2005 back-end and am comfortable modifying the database directly. Please let me know what DB tables need to be modified. Regards, Eugene
Unable to clear Alarms (Licensed build 7024)
Hi, Just lately we have been unable to clear any alarms. If you go to the Alarms page you can select any alarm and acknowledge the alarm without any problems, however if you then select an alarm and click on "Clear" the page will go blank and not refresh, where previously you would get a page refresh and the text stating that the Alarms had been cleared. Any suggestions on how to fix this? Cheers, Matt
Adding Resolution does not change Request stat
I imagine adding a request resolution is supposed to change the request status to Resolved. However, this doesn't appear to happen. Version 7009.
ServiceDesk needs a reboot almost every day
For some reason SDP 7009 needs to be restarted every day as it just randomly decides to fall over. How do I go about troubleshooting this and preventing this from happening, as we are about to roll this out to over 4000 years at the beginning of March and don't want to have to restart it during the working day
User Template Display name issue
I'm trying to customize the naming formats to match what we currently use in our domain. currently in our domain a user John Doe would have Display Name = John Doe SAM acct Name =jdoe I'm having difficulty getting the SAM acct name to display in lowercase letters. Right now it would be JDoe which is not ideal... any suggestions?
Help generating reports
I need some help creating reports. When I create a report by technician, not all technicians in the software are included on the list. Also, I want to be able to track who closes tickets regardless of which tech they are assigned to. Any help would be appreciated. I am creating New Custom Matrix reports.
Date of joining domain
hi, Is there any report that tells : When and which admin joined this pc to the domain.
create my own reports
how can i add/create new reports ?
increase the # of displayed items
hi, currently the maximum diplayed number of items per page is 100. how can i customize and increase this # ? for example, i would like to display 200 items per page.
Needed report for Computers
Hi, there is a report for recently deleted users. why not having also a report for recently deleted computers ?
How do I break the "addMonitors" list into groups?
Is there any way to break the "addMonitors" list into sub groups, like windows, linux, unix, etc? I do not like the fact that there are 3 "CPU Utilization" and I have know way to tell what one is for what OS.
Naming Formats
I'd like to be able to use a 'first initial' in my naming formats; is there some way to do this? (A wrapper of some kind to select 'first character' of %givenName% or %sn% is the goal.) Thank you, Andrew
Issue when you decide to unmanage a device
Hi, I would like to stop to monitor few device by modifying the status from Manage to unmanage, I need to do that because I need to keep data history for these devices. When I idi that, I continue to receive alarm regarding services down etc, I don't want to remove service from device snapshot for reason mentioned before. Is it possible to correct it to stop to send alarm when the status of a device is unmanaged specially for escalation. We would like to do it also for ours printers (156 printers)
How to use ADManager to get the Exchange DN name
How to use ADManager to get the Exchange DN name | I am in urgent need of finding Exchange DN name for few hundred users. How can I use ADManager to do so. EX /O=Group/OU=First Administrative Group/CN=Recipents/CN=Joe
sub groups under home --> ups --> need sub groups!
How do I add sub groups under home "Infrastructure Snapshot"? In my environment we have 500+ UPS's. The icon view just makes a mess of things. Any ideas how to gain access to "Select View" found under servers? It would be nice if we could break the UPS's into subgroups, like building, room number... Any ideas on how to do this?
Autmoatical fill up oflist of subnets in Admin - Global Env.
Is there some way to automatically fill up list of subnets in Admin - Global Environment (via some SNMP scan tool or something like that). After entering one SNMP string of one of our routers (gateway) and performing various SNMP scans, we've got list of subnets in Admin - Global Environment section full of networks which we didnt enter manually. How is this possible? Thanks, Darko
Bandwidth monitor - traffic statistics on serial port
We cannot see traffic statistics on serial port of router, only on ethernet port. We see serial interface and subinterface in tool, but in and out traffic is zero. Router is cisco 1800.
Unable to query Disk Utilization from OPManager
Hi, I am unable to query the value of .1.3.6.1.2.1.25.2.3.1.6 (hrStorageUsed) for Disk Utilization from a RHEL3 machine running net-snmp. From the standalone mib-browser that comes with OpManager, I am able to do get and get next from the same host. I do not have any issues with CPU and memory utilization. How can we get the disk utilization to work properly? There is also no issues with the storage free SNMP variable. Thanks, Uris
SNMP version
In Admin - SNMP Settings section there is radio button to specify version of SNMP to be used. Is it possible to use some community names with SNMPv1 and others with SNMPV2c?
Rogue Detection Tool - detection of new devices
We are receving large number of alerts from Rogue Detection Tool, about detection of newly discovered devices. Devices are from subnets which are not listed in Global Environment section. How this is possible?
Software Approval Requests
Hi We need to setup a Software approval where the user creates a ticket to have a item of software installed then this goes to IT and there manager for approval can anyone suggest how they have done this Many Thanks Rob
install agent
I have installed Desktopcentral 6 free editon in my system. I am using Windows XP and there are 7 computers in my network(lan). I cant start the application yet. There is an error while working with install agent. Error msg is " Agent Installation might fail if the Remote Administration or DCOM setting is disabled in the client computers. Enable & Install Agent NowAgent Installation might fail if the Remote Administration or DCOM setting is disabled in the client computers. Enable & Install Agent
Unable to fetch data for server on Websphere
on my WAS 6.0 i have 2 servers nodeagent and server1. The manageengine is fetching data only for nodeagent and not for server1. I have installed perfservlet.ear, but i dont know on which server i have installed it. Please guide on this.
Create a Custom Monitor for Telnet
Hi all, I have an application that respond to telnet requests. When I test this application with OpManager I have that the server doesn't release the TCP session because it need a control-charater to exit the session. This cause slow response time from the server. My question: is there a method to create telnet monitor that after the Syn-Syn/ack-Ack sequence send a charater to quit the session (example the "q")? thanks in advance, Dario
Problems going from 5007 to 6
Have only just got around to updating our ServiceDesk+, everything was fine up to 5007, but since going to 6 everything has stopped working. Using the run.bat shows all entries as Failed. Tried installing subsequent service packs and all fail, can't uninstall 6.0 either.
Usage of Fields in Asset Home
Hi! We are just setting up the SD+ (V7.0.10) I'm just curious but what do other users specify as a "Resource Name"? We have e.g. 20x Printer Canon IP4200 Should that be Canon IP4200 No1 IP4200 No2 . . ? I believe that is not what the programmers meant with their design. For the other Fields I guess the: Canon given ID -> Resource Serial No Our internal ID -> Resource Tag But what is the Bar Code field for? Does it have any use within the SD+? The warranty expiry date (which can be selected during
ELA stooped to show events
Hi, Since 2 weeks ago, EventLogs Analyser have stopped to show information in Home tab etc. It seems that it still continue to collect events, I check in archive and I saw events in archive. We are running EventLogs 4.0 4030. Can you help me ? Best regards Philippe
Exchange Server Monitor
Hi, I am trying to add an Exchange 2003 Server monitor. I am getting Error # The object exporter specified was not found. error. I am able to telnet port 25 of the exchange Server from the App Manager Server. Regards, Viral
Hyperlinks in Custom fields
Hi, It would be great to be able to connect various documents (account sheet, contact, etc) to other locations with a hyperlink, customer website, more info for example. Right now the additional fields don't support hyperlinks. Thanks and keep up the good work.
Neetwork is slow OR Application is slow
Hello 1-) How to isolate response tine slowness felt by end-user wheter it's due to network slowness (bandwidth saturation, excessive CRC errors) and/or Server Application/Database. 2-) How to track which user is downloading excessive streaming data from Internet when everbody goes through a single MS-Proxy server + PIX firewall ? Thank you
editting default PDF (purchase orders)
Does any one know if its possible to edit the PDF that is created when you e-mail the Vendor through a purchase order? specifically, i want to change the logo that appears.
Workstations view error
Have a SD+ v.7.0.0.10 (SQL DB), migrated from v.6.0.0.14. On asset page do not appear scanned device (attached screenshot and html code) and yet, how I can manual add device to group of assets - Printer ?
Is OpManager speed deficient?
Hi all, I am running the latest version of OpManager in a 32-W2K3 SP2 environment. Database is MySql option which came with OpManager. The hardware is an HP Proliant DL380 G5, Quad Dual Core 3.2GHZ, 4GB RAM. The database has been disk separated physically and is stored on a Mirror array all by itself. Logging into OpManager takes between 10-30 seconds. Viewing any device in OpManager can take from 60-300 seconds. I have less than 500 devices currently being monitored. Can someone please explain to
AD Manager and OP Manager
Can either of both of these additional products co-exist on the same server as SDP V7, or do we need to have them elsewhere if we want to use them? Windows 2003 environment with SQL 2005 backend. Sort of assuming they can live in harmony and if installed together the links at the top of the page get redirected to the local install rather than the sales pitch sites. Thanks in advance, Regards, Andy
Sort report against Region/Site
Region and Site have been added to SD 7, however these additions add little flexibility. We would love to see the ability to Sort reports by Region and Site, as well as set-up Business Rules on the same criteria.
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