Switch Port management - Recording Who/what connected
New question posed recently was how the system can be used to record the switch port a specific asset is connected to. Our legacy system we defined each switch port and the outlet ports in the building and recorded which outlet port was connected to which switch port. We then allocated an asset to an outlet port. So by association we could determine which switch/switch port an asset was connected. So if we had a switch issue we could proactively advise impacted users for instance and arrange appropriate
Reports Sent to Deleted Technicians
We have several reports configured, both for regular reporting and also for Contract Expiration. We�ve found that when a technician has left the company and their Service Desk technician account is removed, the Reports Notifications are not updated to remove the Technician. We can�t have these important reports going no where and we can�t manually go through every report and every contract to manually remove the technician. There should be a process within Service Desk to go through the database
Asset Components - loose association with Asset
Just noticed that when an Asset changes state from IN USE to IN REPAIR the status of all associated components changes as well. That in a way is sort of useful, possibly. However this breaks the relationship with the asset so that when the status is changed from IN REPAIR back to IN USE the components that were previously assoicated with the Asset are left IN STORE. That is really annoying to the point of being a serious bug I think. That is unless I am totally misunderstanding the point of the IN
V7.5 Sneak Peak.....
What can we expect to see in V7.5 and what sort of timescale? We have numerous suggestions which are commented back as either under review or to be in a future release, and then there is the request forum and then the roadmap site as well. Appreciate that plans change and commiting to features at this stage you stand the chance of being blasted for not delivering it because someone bases business case on it, all I'm looking for is to get an insight into the direction the product is heading. Will
CPU Utilisation
Hi All, I am new to the system, my question is when i viewed the cpu utilisation monitor and for some of my servers that has 2 quadcore cpu it doesn't show the data but just the graph. then in the other servers with less cpu the system displays the graph as well as the raw data below it. Does anyone experience similiar problem or is this just the way the system works. Thanks in advance for the help. Sugi
Request Closure
Hello, We have the system set to send an email when a request is set to Resolved, with a Close Request link. The user is then supposed to click the link, and click Close to close the request. My problem is that when a request is set to resolve, the email is sent, the user clicks the link in the email, and when they click on the close button, all it does is refreshes the page. The link goes from something like this: http://helpdesk/workorder/CloseWorkOrder.jsp?woID=212&KEY=1203975782908 to something
Monitoring devices from other networks
Hello all, I'm new to opmanager and I'm testing it. I'm monitoring about 20 servers from my local network, 10 switches and 4 firewalls. All is working fine except the devices that are in the branch offices. I can discover them succesfully but I cannot monitor at all, for example the windows server 2003 servers that are in the branch offices. I can discover them but I can't monitor the disk partitions for example. I only have this problem with that devices. All devices in my local network are monitored
Downgrade Versions?
Strange question I know, but is it possible to downgrade from the enterprise itil version to the free version while retaining the information that is still available to the free version? I do not want to ask for an extenstion to our eval version but the limitations of the free version would suffice for proof of concept purposes. We had intentions of purchasing by now but a shift in management means that we had to wait and and now are looking to revisit this, but i didnt want to have throw away all
Technician Complete Overview
Had a request from our techicians to enable them to see all thier work in one place. The MY VIEW section of the HOME tab has all teh information BUT they have to select, REQUESTS SUMMARY, PROBLEMS SUMMARY or CHANGES SUMMARY. If there could be an additional option MY SUMMARY which combines all three above that would be great. Does that sound a viable option, or something others would find useful? Regards, Andy
Servicedesk not collecting mail from IMAP account
The services are running on the the helpdesk and the mail server yet the emails are not being retrieved I have restarted the services. Also I have check the event viewer which had no errors. The helpdesk does show the last time it retrieved mail.. Last attempt to fetch mail : Fri Feb 15 17:49:24 GMT 2008 Any suggestions?
bulk change disableing service
change a service to disable froma listthat has alotof compuetrs (a bulk change on computers) allen lobl
create many groups at onece
need a group bulk load Noel
Service Desk 6.0
Is there anyplace to get a copy of Service Desk 6010 I have tried going to http://archives.adventnet.com/service-desk/6010/ but the download version for that is Service Desk 7 the reason i need a copy of 6010 is to test the migration from service desk 6010 to service desk 7? does anyone know where to get a copy of this?
JAVA ERROR
I have asked for someone to contact me about this three times now! Someone PLEASE call me! Cynthia Glenn
moxon
i need to know the mail box size limit in MB or KB jhon moxon
constant timeouts
hello, we have a copy of opmanager premium with 1 user license and unlimited devices. both opmanager 6 and the newly upgraded opmanager 7 seem to regularly return us to the login page sometimes for no reason. this becomes tedious when working with multiple devices + windows. is there any way to keep the session alive? regards, - kyle
Purchase Order Printing is not as good as Version 6
Is it me or is the Purchase Order printing not as good as in Version 6? The print preview looks like it is almost a landscape view and when printed on portrait it comes out all pushed together.
importing snmp mibs
Hi! I've got a dell ml6000. I imported the MIBs but I want to be able to use the snmp traps as performance traps but they won't shop up. I can add individual traps or bulk traps but I'd rather just use the traps I imported. thx
ODBC Connection to MYSQL ServiceDesk Database
Can someone tell me how I can create an ODBC connection to the ServiceDesk database?
Adding Tabs to the request template
Does anyone know how if at all possible to add more tabs to the request template? I know how to add fields, but need more tabs.
Test Mail Failed
I am having difficulty setting up email reporting. I checked the settings and nothing seems to be working. I always get a response "Test Mail Failed" when I test settings. Tried using credentials under outlook and they worked fine. -sw
Device Icon incorrect after change type
Hi, I have discovered a device (that I do not have SNMP access to) and this devices is a perimeter device that I just wish to monitor its response time on our network. Upon discovery the device has appeared in the desktop category as expected. I have drilled into the device and changed its type to Router but the device icon on Business Views and other views still show it as a desktop machine. If i drill into the device the device shows with its correct router image. Any ideas? 4NDY
Multi Langauage possibilities
We currently use the English version of SD+ here in Australia and need to have our Japanese offices using SD+ also, seeing how I have the Japanese language skills I am the one who needs to demo and sell this to our Asia Pacific neighbours. I want to know if we can have the 1 database here in Australia, with English speakers using English version, and have Japanese users using SD+ in Japanese, My better judgement says probably not, but am going to ask anyway? So how about it?? Can the language be
Printer Page Count
On our printers (HP 4000, 4050, 4100, 4200 plus a few others) we cannot view the page count. The Pages Printed monitor appears to use the correct SNMP OID (from what I know about SNMP OID's which is very little!) but gives a total 'since last checked' rather than a running total. Is it possible to add or alter a counter to show these and other counters that the HP printers have? Like pages remaining or since last maintenance? "add monitors" does not appear to have relevant monitors listed. Cheers,
Problems with Cisco18414
Hello SupportForum, We have an Cisco1841 and are trying to set this up to work with Firewall Analyzer. We set it up following some commands posted here about a 2841. We did: logging on logging host <ip> logging trap informational All I seem to get in the Firewall Analyzer is entries from the logfile which contain information about an interface going up or down. Could you please assist us in setting up the Cisco1841 to work with Firewall Analyzer. With Kind Regards, Kevin Phylipsen on behalf of the
What makes an Asset 'Unique'
I'm having a small problem with 2 assets I'm trying to scan, they both get scanned perfectly fine and all info is updated but some way they cannot be both in the list of assets. If I scan Computer A all the info gets updates, I assign it and it appears successfully in the assets. Then when I scan Computer B all the info once again is updated perfectly, including IP - hw & softwareinfo's, but it replaces Computer A in the assets and keeps the assignment of Computer A This got me wondering on what
Adding a Resolution - logic problem with SAVE & ---
Version 7009. When you close a request, you have the option of adding a resolution. We have enforced that here. There are two buttons on the Resolution Tab. 1. SAVE & CLOSE This work as expected and closes the call. 2. SAVE & ADD TO SOLUTIONS This doesn't work as expected as it allows you to enter the Resolution into the Solutions knowledgebase but you're left with having to go and manually close the call. Surely the most logical thing with 2. would be either to close the request automatically or
Request DueBy & CreatedBy Dates can't be the same day
I'm not sure exactly why this is happening, but you can no longer add a request and then edit the DueBy date to be the same as the created date. Obviously, the DueBy date is still ahead of the Created date - I've even tried manually jumping this forward by a few hours but I always get the same message telling me the DueBy date can't be before the CreatedBy date. Anyone else getting this? Version 7010
How to remove ServicDesk Plus reference in OPmanager
Hi, I've tested ServiceDesk Plus with OPManager and I set ServiceDesk Plus server in Opmanager, now I stopped ServiceDesk Plus and I would like to remove this reference in OPManager but I didn't find any way to remove that. Can you help me please. Thank you for your quick answer Best regards Philippe
Auto-assign technician to person closing request
Technician is a required field to close a request, but in our previous software we were able to set a rule that said if technician wasn't already selected, assign request to the technician closing the request. Is this possible? How would we do it? It was in our business rules section in old software, but appears business rules here are only in regard to tickets created. Jenn
HTTP status 500 when trying to edit Technician Definitions
When i trying to edit "Technician Definitions", ther is a link for example: "http://sdesk-address/TechnicianDef.do?mode=edit&id=301&", Service-desk returns an error message: " HTTP Status 500 type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception: org.jboss.tm.JBossTransactionRolledbackException: null; nested exception is (in attach there is full error message) Three technicians positions having this trouble,
Editing Notes Bug
Is there a fix available/in progress for the bug in editing notes? It�s been causing us real problems for many months now. i.e. After an edit, the order changes and on occasion the note content replaced with information from another note on that request! Help! We are on Build Number : 6012
Components in non IT assets
Before we spend a lot of time settings things up incorrectly, can I check how others are using this part of SD+ please? We have a number of telephone phone systems installed at our clients' premises. The systems normally consist of two items; the phone switch and the voicemail Each of those items have been created as separate assets. Inside each of these items are various combinations of cards, line cards, extension cards etc.. The we have created as components. The phone switch is say called London
Contracts - renewed
We may be using this incorrectly, but if we create a contract and it expires, when we renew the contract the original contract stays showing EXPIRED. Could (or should) this be set to show RENEWED as looking at the EXPIRED list I can't see how you can tell which ones need chasing for renewal? Thanks
PIX: Logging to DMZ w.x.y.z tcp/1468 is disabled
Hi, we have configured the FA Server w.x.y.z in our PIX by .... .... logging on logging trap debugging logging console debugging logging facility debugging logging host INSIDE a.b.c.d logging host DMZ w.x.y.z tcp/1468 ..... but "show logging" is saying: logging to DMZ w.x.y.z tcp/1468 is disabled Do we have to enable the TCP logging in the FA Server or in the PIX? THX, Rainer
Scanning Windows 98 Machines
Hi, We have quite a number of Windows 98 machines but SD+ is not able to scan any of them. I've tried to use the guide posted in other thread (http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002688799) but it still doesn't work. Whenever I tried to scan Windows 98 machine, I got Error 500 status. Here is the detail error message: ---------------------------------------------------------------------------------------------- HTTP Status 500 - type Exception
SLA Violated reports pointless?
Hi all, All the SLA Violated reports look at Overdue Status = Yes. In other words these reports say � there were x number of requests which became overdue over this period of time - at the moment. A report run at the beginning of the month would show completly different results to the same report run at a later time - because all those overdue requests would have subsequently been actioned. This completely defeats the object of trying to find out how well the company performed over any given period
Asset License available
Hi everybody, In ServiceDesk, how can i know how many licenses in asset management is still available ? Regards, Jmorais
CUSTOM REPORT
I need a report showing the following all helpdesk calls with the title new user I am using servicedesk plus on mysql database
migration to SDP 7 from build 6015
Hallo everybody. We are trying to apply the upgrade pack to migrate to version 7.0, from SDP build 6015. On Post-install phase (98% of the entire process) the upgrade pack fails with the following error : --------------------------------------------------------------------------------------------- INFO: Problem during installation of patch com.adventnet.db.persistence.metadata.MetaDataException: Data model cannot be mo dified reverted to old at com.adventnet.updatemgr.util.ConfUtils.applyDDChanges(ConfUtils.java:
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