Asset request management
My department is in charge supporting hundreds of tablet computers with our software on it for our clients. We assign the asset (tablets) to clients' departments, not individual users.
In the tracking software we are migrating from, we used tickets that were attached to devices (our tablets). In Service Desk we are trying to get used to attaching assets to requests, though it would be much easier for us to open up the asset first, to see the history, then open a new ticket (request) from that page.
Even if this can't be done, we are really hurting by not being able to view all our requests with the assets they are all attached to in the "all requests" view. We also need to be able to see the serial numbers of those assets in that view as well.
Is there anyway to customize the view to show this? I can click on the customizable view and I see the different columns that you can add and remove, but asset properties (like asset name, asset serial number, client the asset is assigned to) are not in the option list to add.
In the tracking software we are migrating from, we used tickets that were attached to devices (our tablets). In Service Desk we are trying to get used to attaching assets to requests, though it would be much easier for us to open up the asset first, to see the history, then open a new ticket (request) from that page.
Even if this can't be done, we are really hurting by not being able to view all our requests with the assets they are all attached to in the "all requests" view. We also need to be able to see the serial numbers of those assets in that view as well.
Is there anyway to customize the view to show this? I can click on the customizable view and I see the different columns that you can add and remove, but asset properties (like asset name, asset serial number, client the asset is assigned to) are not in the option list to add.