Email Status Problems
Yesterday we had a problem with internet access on our SC Server. Which meant there were no inbound email requests coming in.
I only managed to find this out after an angry call from a customer, and the only place I can see this in SC+ is in the Admin -> Mail Settings.
Would something this important not flag up on the standard screen? ie I have my email set to receive every 1 minute at this point it had not received in 18 hours.
It seems the information from the emails in general is quite limited, for instance if an email fails to send and you have not saved it, its lost. No out box or drafts section.
David
I only managed to find this out after an angry call from a customer, and the only place I can see this in SC+ is in the Admin -> Mail Settings.
Would something this important not flag up on the standard screen? ie I have my email set to receive every 1 minute at this point it had not received in 18 hours.
It seems the information from the emails in general is quite limited, for instance if an email fails to send and you have not saved it, its lost. No out box or drafts section.
David