Enhancement Automatic Routing
Enhance the email auto-request generations engine with regular expressions for more intelligence, multiple criteria. Also allow more than just auto-assignment, but auto categorize, prioritization (such as users who are in 'executive' group get top priority), and special rules for systems that receive tickets from automated sources (i.e. An application that automatically generates an emailed request in a failure event won't be a requestor, and it won't need to receive email responses).