SD+ assigning to wrong groups
Hi
Each time a user sends an email to our helpdesk it is putting it automatically into a group, it is the same group each time but I have not created any rules to specify this group.
I have double checked the business rules there is no rule that sends mail to this particular group.
I am on version 7 build 10.
I have had this issue since upgrading.
Kind regards
Each time a user sends an email to our helpdesk it is putting it automatically into a group, it is the same group each time but I have not created any rules to specify this group.
I have double checked the business rules there is no rule that sends mail to this particular group.
I am on version 7 build 10.
I have had this issue since upgrading.
Kind regards